FAQ Any Questions?
Please find some answers to your questions about contact here. Still questions left?
Leave a message on our answering machine with your ticket number. Our support team will get back to you promptly and take care of your request.
You can easily open a new ticket in Scope by pressing the F12 key. In this case, our support team will contact you promptly and take care of your request, even without a phone call.
If you call outside our office hours (Mon.-Fri. from 18:00 - 8:00), you can also leave your message on the answering machine, stating your ticket number.
Tasks and requirements are usually very specific and extensive. We therefore ask you to submit requests with corresponding specifications directly via a ticket. This applies, for example, to Scope Runtime, logging into Scope, general questions about the user account, label creation and printing from Scope.
Questions or suggestions? No problem!
Whatever you wish to ask or let us know, we will be glad to respond as fast as possible.