North America

IT in an emergency

Functioning emergency management is part of our standard at Riege.

Maintaining continued operations with Scope is our top priority at Riege. We work hard so that our customers' business processes carry on flawlessly, uninterrupted or are restored as quickly as possible.

Although we have decided, with respect to the current health pandemic, that of all of us will work from home starting on March 18, know this model is not at risk.

What happens if something does happen?

In the unlikely event that an unexpected disruption occurs to our system, an emergency plan is in place to resolve it. This plan will provide for an ad hoc team to be set up immediately after any alerts are triggered, under the direction of a crisis coordinator.

How does the team work together?

We can transform ourselves into a purely virtual organization at any time. Cooperation and the allocation of tasks would take place via electronic communications. Shift work, including substitution arrangements, are already set up for the roles required to resolve any issue. Should the issue escalate so will our team and on-call managers are called in.

Who takes care of the data centers?

On-site deployments in the data centers are rarely necessary, as these are usually only required for life cycle renewal of the hardware or long-term planned capacity adjustments. Experience shows that interventions to stabilize operations at this level are done no more than once a year and even then, as a rule, these do not translate into an interruption of operations.

But even then in an emergency, the “remote hands” service of our housing partner is also available for on-site interventions in the data center. Our housing partner has been implementing Deutsche Telekom's hygiene regulations since the first week of March to protect the data center operations and its employees.

Can there still be any adverse effects?

From our side this should not happen. However, we cannot rule out possible disruptions caused by third parties, nor can we influence them.

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