United States Blog https://www.riege.com/us/blog/ The Riege Blog. en-US Thu, 13 Dec 2018 12:53:28 +0100 Thu, 13 Dec 2018 12:53:28 +0100 Global collaboration first hand https://www.riege.com/us/blog/global-collaboration-first-hand/ Tue, 11 Dec 2018 14:00:00 +0100 Riege Software https://www.riege.com/us/blog/global-collaboration-first-hand/ Shaping the future of logistics implies almost without exception the creation and development of digital solutions that foster unrestricted collaboration. However, these solutions don't emerge by sheer coincidence or mere “what-ifs” and intuition. At Riege Software, they result from global market knowledge and analysis, innovative thinking, practical application models and not least, from the outstanding work of highly qualified software developers. As a consequence, shaping ourselves sets the foundation for our mission to reinforce digitally driven collaboration at the highest possible level.

Apart from daily digital communication exchanging project status updates and information on development progress and other improvements, the annual International Meeting with its workshops, speeches and presentations is set to share state of the art know-how, to update on the company's well-being and growth, to further build team spirit on a personal level, with team members from Germany, Switzerland, The Netherlands, Hong Kong, Mexico and the USA.

Taking place from December 10th to 14th, the official meeting covers topics such as the implementation of new methods and technologies, upcoming projects as well as innovative strategies and solutions for the benefit of both Riege customers as well as Riege itself.

Adhering to our own claim of being top of any shopping list of innovative creators and vendors of future-proof forwarding software, Riege covers a wide range of internal activities that enables us to rank among the first choice of providers worldwide.

Apart from the strictly professional sessions, socializing plays an important role because colleagues from all over the world rarely get the opportunity for face-to-face conversations to discuss current topics and even burning issues, to share individual insights, but also to maintain friendships or to just chat away.

And of course, there is a fun part too. Joint dinners, the legendary Riege quiz night and most of all the indispensable Christmas party add that extra spirit that brightens our own work-life to keep us all going – at least for another year. Since future without fun doesn't appear like future at all.

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Who rules the world of tomorrow – and why and whereby? https://www.riege.com/us/blog/who-rules-the-world-of-tomorrow-and-why-and-whereby/ Mon, 05 Nov 2018 15:00:00 +0100 Riege Software https://www.riege.com/us/blog/who-rules-the-world-of-tomorrow-and-why-and-whereby/ Being sponsor of the Frankfurt Air Cargo Innovation Lab, taking place on November 8th, Riege Software also contributes to the summit of leading influencers and decision-makers with the attendance of Christian Riege, SVP Software Development. Christian, having worked on “The Future of Logistics” since he created Riege‘s forwarding software Scope, will add his point of view on what it takes to be part of the ruling league.

Regarding the future of logistics, Christian has experienced that the answer to this second question goes along with attitude and configuration. And the choice of accompanying technology.

Conceived in 2005, market-ready in 2008, Scope is one of the early future-oriented technologies for the logistics industry. And still a leading one. As of today applied and appreciated in 34 countries around the world, Scope serves 5,000+ users in 450+ companies, underlining the claim for rulership of both, the customers and Scope itself. Which answers the third question of how to gain rulership: Whereby? By making the right decision for the right technology at the right time.

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Flying horses and other animal tales https://www.riege.com/us/blog/flying-horses-and-other-animal-tales/ Mon, 05 Nov 2018 14:00:00 +0100 Andreas Rohde https://www.riege.com/us/blog/flying-horses-and-other-animal-tales/ It is said that it's easier to get a horse down the stairs than to another country or continent. Forwarders who specialize in the transportation of horses or animals of any kind know it's a tricky business, especially when the transportation is air freight. Live animals and aircraft do not mix well. Consequently, the last thing these forwarders need is an unruly Transportation Management System (TMS) making their difficult routines even more difficult.

Fortunately, the secret is out and there is one TMS that leading animal forwarders would bet on to outclass all others. The name is Scope and its story is told with conviction. 

Whether the focus is on priceless professional horses, invaluable zoo animals or beloved family pets, animal forwarders using Scope enjoy its countless advantages such as simple and fast operation with automated e-AWB and pre-alert functions, or the terminal customs declarations directly out of Scope without changing to another system. In addition, Scope enables the easy inclusion of all mandatory documents such as CITES (Convention on International Trade in Endangered Species of Wild Fauna and Flora) and TRACES (TRAde Control and Expert System) certifications.

Next to accompanying papers and certificates, personal attendance is another key factor in animal transportation. Especially in the case of horses. Qualified grooms are indispensable companions for a secure and successful transport. In the eye of Scope users, the same applies to the logistic processing.

Scope solves many administrative problems of animal transportation in one – as fast as a racehorse, as resilient as an elephant, as strong as an lion, as reliable as a guard dog. Thus Scope supports forwarders to unleash their unique capabilities instead of fencing them in.

Altogether, Scope reduces delicacy of live animal transportation. For the benefit not only of the forwarders but for the owners and their animals. As a matter of fact, some forwarders can tell impressive stories about what Scope has done for them and in some respect for the animals they take care of. To get the tales, you'd better ask them yourself.

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Legal payments in Mexico https://www.riege.com/us/blog/legal-payments-in-mexico/ Wed, 31 Oct 2018 10:00:00 +0100 Riege Software https://www.riege.com/us/blog/legal-payments-in-mexico/ The long anticipated requirement for online payment receipts initiated and demanded by Mexico’s tax administration (SAT) came into force on September 1, 2018. This is in line with efforts to tackle corruption and money laundering. This requirement was originally scheduled in the Miscellaneous Fiscal Resolution for 2016 and complements the issuance of electronic invoices that became mandatory on September 1, 2017.

Mexican Scope users have been able to issue CFDI e-invoices directly from Scope since the last quarter of 2017. Now another milestone has been passed. Scope is ready to issue the CFDI electronic payment receipts for these invoices without extra effort or the necessity of re-entering data.

The benefits of this new complementary policy are many, the main advantages are

  • No false duplications of installments
  • Averting improper cancellation of invoices
  • Certainty about settlement of electronic invoices

Now Scope adds extra safety and convenience: Secure single-entry-data with automated exchange of data, streamlining processes and preventing human error and loss of time.

In the all-new Scope Payments module, users only need to enter the payment details and the relevant bank information, and they will immediately be able to register this payment directly wdith SAT who return the official electronic payment receipt in the form of both the PDF and XML. Since both the invoice and the payment are issued from Scope, all data is automatically matched. No additional tool needed and additional sources of error eliminated. No doubt that Scope is an official solution.

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The burden of new borders https://www.riege.com/us/blog/the-burden-of-new-borders/ Wed, 24 Oct 2018 00:00:00 +0200 Riege Software https://www.riege.com/us/blog/the-burden-of-new-borders/ While the daily news tends to emphasize the political aspects of Brexit and the ongoing negotiations around it, in daily life it affects entire economies, and therefore the business of manufacturers, importers and exporters, Customs agents and freight forwarders throughout Europe.

Nobody can predict the outcome of the seemingly endless negotiations and their resulting restrictions. This phase of uncertainty is bad, and particularly so for everybody involved in logistics processes. Action and restraint are simultaneously required. This sounds like an April Fool, but it's not.

Serious questions:

  • Are the goods I ship made in EU or not?
  • Which borders will be reimposed?
  • Will I be stopped on March 30, 2019?
  • Must I put up with long ago waiting times?

Serious answers:

  • Get your EORI number – now!
  • Apply for Customs Import/Export licenses – now!
  • Employ a qualified Customs broker or freight forwarder – now!
  • Alternatively get a system to do Customs declarations yourself – now!

The undesired consequences of Brexit can't be completely eliminated. But regardless of the Brexit negotiations, millions of necessary, urgent and not infrequently life-saving shipments cannot be paused. So be prepared. March 29, 2019 is closer than you think. Choose a solution that is appropriate for you. Ideally choose a system that preserves your independence. The scope is not wide. Scope is the one.

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Pronto to Toronto https://www.riege.com/us/blog/pronto-to-toronto/ Fri, 12 Oct 2018 12:18:00 +0200 Mark Ketcham https://www.riege.com/us/blog/pronto-to-toronto/ Forwarding has become more and more a process of managing cargo rather than just moving it through collaboration that is as transparent as possible. As evidenced by the topics of TIACA’s ACF 2018, Oct 16-18, first and foremost air freight should go totally “e”. Consequently, a Transport Management System (TMS) should emphasize collaborative management – and transparent digital connectivity. Scope does both.

Scope is the e-AWB TMS empowering you to easily manage and track your entire business cycle – from quotes to delivery – with full transparency and options to intervene for all participants of the supply chain for optimum collaboration. That’s what we call boundless connectivity.

On top of this, the integrated interactive dashboards of Scope with meaningful information provide managers with key visibility of financial and critical operational processes. The dashboards operate with real-time data instead of batched or old-fashioned reports. The benefits are numerous and to name a few:

  • Operational exception management to optimize resource
  • Compare and analyze current and past performance
  • Evaluate productivity and earnings to confirm assets and profitability
  • Monitor progress and trends, reinforcing a fertile growth strategy

If you haven’t decided yet to attend the AFC 2018, do it now. Pronto to Toronto! I’ll be there, looking forward to welcoming you in my capacity as the VP Business Development for Riege Software. An impressive sneak preview into the scopes of Scope will be included. So don’t hesitate and save your date now.

Make an appointment

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More than words https://www.riege.com/us/blog/more-than-words-1/ Tue, 09 Oct 2018 15:00:00 +0200 Riege Software https://www.riege.com/us/blog/more-than-words-1/ First of all, we'd like to express our gratitude to IATA for the initiative and a great overall performance. Namely Henk Mulder deserves the honor for his excellent hosting. Thank you, Henk.

The conference itself laid the foundations for a promising restart of wholehearted community and collaboration. But this was only the beginning. Words must be followed by deeds. We are seriously willing to participate and contribute in the future. Also with deeds. But first, here are our words. The speech of Christian Riege at this year's conference:

Time for deeds. Let's do it. Together. Now.

Read the transcript

Slide 1 [00:00–01:13]

Good morning everyone.

Thank you Henk for the invitation for letting me speak again. I was here last year. Looking into the audience I see a lot of familiar faces. I see a lot of new faces also. It's a record attendance.

And Henk introduced me shortly. I am Christian Riege, Senior Vice President Software Development for Riege Software and we do operational software for freight forwarders.

For the people who are not in the room: as we saw yesterday, there are 6.000 freight forwarders and 5 are here. That's less than 1 per mill.

So okay, I have fifteen minutes and I will divided into three parts. First, I want to talk about what is covered on digital connect or cargo connect.

Then I want to give a brief overview of the following two talks which will be held by Tahir and Kunal who give an exemplary of what we've been working on.

And then I will give a brief example that everybody here is well aware of, I know, I talked to a lot of people yesterday. Everybody knew it.

What happens if you do not collaborate together if you do not network, if you hide behind your walls?

Slide 2 [01:13–01:58]

The Cargo Digital Connectivity Working Group, it's a reanimation actually of the CCS working group and the last time the CCS working group got together was at the end of the nineties.

Who was already in the industry at the end of the nineties here?  I see, maybe twenty percent.

So after twenty years Tahir had a great idea – let's start this again, let's get together, let's talk, let's create an industry forum for the participants to get together and simplify things.

Network to exchange data, to exchange messages, meaning to simplify the business strategy that IATA is deploying.

Slide 3 [01:58–02:51]

The group consists of different parties, there's airlines, IT providers like us, there's CCSs. All in all, it's a very inhomogeneous group.

For the development of standards, yet, we have to do something though it's very hard within the group to work together at all.

It can be successful, but if you see where everybody is standing, knowing we have to work together, we have to put our individual interests on the backside and focus on the common interests to get the community forward.

So one of the examples of the conflicts that we have were shown in Montreal.

We decided for a secretary, which is Tahir, but we did not succeed to agree upon the chairmen within the group because of commercial standpoints.

Slide 4 [02:51–04:39]

One of the big issues is, how do we include the forwarders?

Yesterday, Thorsten from Lufthansa Cargo said that the e-Air Waybill penetration is at fifty three point six percent – after the seven years.

That is not something to write home about. 

It's quite low.

How do we get the other forty seven percent, how do we reach them?

If you look at air cargo by volume, by its actual tonnage, the top ten forwarders have less than twenty percent of the market.

So eighty percent of the market is with the rest. With the five thousand nine hundred and ninety something that are still left.

What happens with those?

We as a full service provider for them we provide them with the full software set, they have nothing on the computer, we provide a software as a service from the cloud.

They do not have IT departments, they have micro IT departments, they have one guy who orders the computers who installs the operating system and then that's it.

There's no one you can talk to like to an airline and say ‘Give me your data.’ – They go like ‘What?’

You actually have to talk to us or your CCS providers to do that.

This is very, very important to consider if you want to get the others on board, because you're not really talking their language. They do freight forwarding, they are not IT companies.

We have a lot of clients who are like two, three people shops. They operate out of a basement with a phone and computer. And that's all of their forwarding logistics operations. They outsource everything.

These are the guys that you have to get on board, that have to be enabled to actually do that. And that process of onboarding is hard.

This is just a small overview of what we are doing, what we are working on.

Slide 5 [04:39–05:58]

The first issue that we tackled will be presented by Tahir in the next session which is called EPIC, an acronym, Tahir will explain later.

Afterwards Kunal from Qatar will give an explanation of the proof of concept that has been implemented and that we have overcome the challenges of working together despite the difficulties involved.

The status quo which we have today is, if I want to connect a forwarder to an airline I have to talk to the CCS. Or we as their software provider talk to the CCS.

The good thing is, the whole process is electronic. The bad news is, by electronic I mean excel sheets, PDF's and emails between humans.

Signing up a forwarder with an airline doesn't take four minutes, it doesn't take four hours, it doesn't take four days, it takes four to six weeks.

So a turnaround time of six days looks quite attractive, if it takes me four to six weeks to get somebody going just to get the e- Air Waybill, the communication going.

I mean, we live in the digital era and this should not be that complicated.

Slide 6 [05:58–06:48]

If you look at it, the technological approach is simple: the digital phone book in a single senators format compatibility to differing solutions across the industry. This is easy.

Hard is what Ryan from Airspace Technolgies presented yesterday, the routing, the thirty thousand routes that explode exponentially, that's hard.

The solution we talk about today is simple. From a technical perspective we talked about it in the group. This is over within a day or two. Everybody agrees we do it like this and that's easy.

The real difficult part is putting that into the business organization. The organizational changes like what are people going to do who are not going to answer the emails to coordinate all the data exchange.

Slide 7 [06:48–07:30]

How do we get different parties working together? Everybody sits there, has its own little territory with the guard dog so the competition stays out, and the customers stay in.

Or you have a nice little castle and you have a moat and a moat serves both, to keep the attackers out as well as keep the citizens in.

Don't let them see the other castles, they might be as nice as yours or they might even be nicer.

And that is very, very difficult to overcome, this castle moat thinking.

What happens if you build a large moat?

Slide 8 [07:30–09:04]

If you look at the telecom industries, the carriers, it was incredibly hard in the nineties and in the early two thousands to change from carrier A to carrier B.

They made it difficult because you could not take your phone number. If you got a new carrier, you got a new phone number.

It's a complete nightmare having to tell everybody in your phone book ‘Hey, I've got a new number.’

That process takes years because people would still have the old number. They will have forgotten the message. They can't contact you.

It's an absolute nightmare.

Then somebody came along, the regulation booth in the EU and they said:

‘This should be free. This should be a service that you provide, so we regulate you. You do this, or you don't get a license.’

Same with roaming fees that was a real revenue stream of the carriers, that was billions of euros.

Still the regulatory body said ‘Well we can't cut your revenue stream from a billion to zero in one year. But we'll do it gradually over five years.’

And today, I'm here in Switzerland, I can call everybody, it's my local tariff, I can use the internet at my local tariff.

People here from the U. S. of from Australia, they know how expensive it is with the roaming. I was in the US last week, and for fifty kilobyte of data they wanted fifty euro cents, for fifty kilobytes!

These days, that's not even an email.

Slide 9 [09:05–10:22]

Another example is the regulation of the banking industry. The banks also didn't like it.

But now, there's an interchange of data between different banks possible. Regulated by the EU. Banks have to implement it or they don't get a license.

Very simple rules.

That's what happens if you build a moat. Then some regulatory body comes along and regulates you.

Now, IATA can't do regulations. They can do recommended practices, but that's about it.

But maybe somebody else will come along, and the question is whether you keep that and wait for somebody to tear down your moat or drill a hole in your wall.

Or you actually look at your castle and say ‘Hey, people want to stay here because my side is greener, my grass is greener. I have the nicer flowers, I have the nicer apartments.’

You could also show them the other side where the grass is kind of shabby and the driveway is not that nice.

And this is much better.

So what actually is your unique selling proposition, your USP? That is your service. And it's not some commodity you provide.

Coming back to the beginning.

Slide 10 [10:22–10:50]

We have conflicting interests, it's a matter of perspective.

Some people say ‘I'm really afraid that what I have I will lose because there's competition and there's a free market. You can freely roam between different providers.’

And there's the second perspective which says well, it would be better if we enforce partnerships of this collaboration even if there is competition on the business level.

It's a matter of framing the problem. Because only the frame defines what is outside and what is inside.

Slide 11 [10:59–12:07]

Let's get to the real world example. The Chinese customs incident.

In November of twenty seventeen Chinese customs declared that from June first two thousand eighteen they require a business identifier the V. A. T. number or the local Chinese number on every address on the air waybill.

Who was affected by that?

(Hands raised in audience)

I thought so.

Who was happy about the whole situation?

(One hand raised in audience)

One.

(Laughs)

You're freight forwarder, why were you happy?

(Answer: “Opportunities”)

Opportunities. Interesting. For everybody else it was a nightmare.

For the airlines it was a nightmare for other freight forwarders it was a nightmare, for us as an IT service provider it was a nightmare, and I bet for all of the other IT service providers and all of the others CCSs it was a nightmare.

Let's look at what happend.

Slide 12 [12:07–15:10]

At the end of twenty seventeen that decree comes out. And it says, first of June this is going to go live. So everybody gets busy by, I think, beginning of May. As is usual because as long as there are still months to go so why should we start, maybe this is not coming, maybe something will change.

So by end of May IATA has a proposal of how to put the data fields into the e-Air Waybill and we adopted that twenty eighth of May and it becomes effective first of June. For us that meant we have to do the necessary changes in our software and roll that out to all of our customers within four days. People experienced in software rollouts know, this is quite a challenge.

And then. One thing that happened was that we had one airline who said we don't care about those specifications from IATA, we do our own. That was fun, because then we had to do two implementations, one for airline A and one for everybody else who was doing the IATA.

Well, we put that into effect and it was working quite okay and then on twenty first of June, three weeks later, we discover that two airlines just refuse the new codes that have been defined by IATA. So big surprise what do we have to do?

Well, luckily we know over a forwarder of ours who is in the room.

(One hand raises)

Yeah, thanks, Klaas.

We had a contact with them and we talked to them and they were like ‘Yeah, well you have to do this’, and then, okay, we did more programming with them. On fourteenth of July the IATA resolution becomes effective.

And again, fifteenth of July airline B still refuses them. So you were not able to transfer any electronic Air Waybills to them. They will just not accept the valid messages as defined by IATA.

And on the twentieth of August we finally we got a notification not from the airline but from the forwarder ‘Hey you can now really work with the airline, and you can you can remove your work around and they accept the official messages.

And airline C still refuses the new codes up to the state and for us, there's there's no real contact with them. They sent an informational letter to their forwarders which is from the sales department. When we call the sales department, they're like ‘Yeah well, we got this from or technical department. We have no clue. Do you have a contact?’ No! So no e-Air Waybill for this airline up on to the state because it's just impossible to do.

So everybody involved in this really got caught with their pants down. And you don't want to get caught with your pants down. Except maybe in a Skype call – sitting, working from home.

(Some late laughs)

Ah, now everybody knows.

Slide 13 [15:10–15:37]

So, just a simple call to action: Overcome the selfhood, don't think that your castle is the nicest or you have to pretend that it's the nicest. And I know that it's hard to go along this way, but it doesn't really help if you think that you have to isolate yourself to keep your business and we should all pull together, work together and not drift apart.

Slide 14 [15:37–16:04]

And I would like to close this with a quote from Henry Ford, we verified this a couple of times that it's really from him because the one with the faster horses is not. Is that:

  • Coming together is a beginning – this is a beginning, we all came together.
  • Staying together is progress – I'm seeing a few faces again that's good.
  • And Working together – then – is the success.

Slide 15 [16:04–16:14]

And with this I would like to close.
And thank you everybody.

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One for all - once for all https://www.riege.com/us/blog/one-for-all-once-for-all/ Wed, 12 Sep 2018 15:10:00 +0200 Riege Software https://www.riege.com/us/blog/one-for-all-once-for-all/ Riege Software is Silver Sponsor and technology partner at this year's GLN Conference in Bangkok from 14-17 October.

Privately owned, Riege provides one integrated logistics software for all forwarding purposes – Scope. A solution from the cloud and “Made in Germany”, Scope covers air freight, sea freight and customs. In addition, Riege offers various services for airline and sea carrier messaging as well as integrated compliance checks.

Equipped with a user-friendly desktop, intuitive entry fields and numerous features, Scope provides added values for the professional processing of shipments, enabling collaboration and digital networking at the highest level.

Scope is endowed with indispensable features like a built-in e-AWB function and extensions like the tracking tool Connect. Applicable for a wide variety of integrations such as OAG, INTTRA and rate management, the benefits of Scope are many, e.g.

  • Seamless exchange of data due to boundless integrations
  • Transparency for participants through tracking tool
  • Regular updates from the Cloud (SaaS)
  • Reliable support with an integrated ticket system

At large, Scope represents the state-of-the-art and future-proof digital solution for all stakeholders' demands within the supply chain. In fact, it's the only solution you need. Once and for all.

Johannes Riege, founder and shareholder, and Andreas Rohde, International Business Development Manager, will be pleased to meet you during the conference. Take the opportunity for a personal conversation and a first introduction to Scope which can be booked beforehand.

Make an appointment

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Attend the IATA Geneva Convention! https://www.riege.com/us/blog/attend-the-iata-geneva-convention/ Mon, 20 Aug 2018 16:00:00 +0200 Riege Software https://www.riege.com/us/blog/attend-the-iata-geneva-convention/ As sponsor of the 7th Digital Cargo Conference hosted by IATA, Riege is going to fly the flag throughout the conference.

On Wednesday (09:35 – 09:50) Christian Riege, SVP Software Development, will hold a keynote on “Cargo Connect – Elevating the CCS connectivity”, followed by a subsequent panel discussion (10:30 – 11:00) on “Cargo Community Systems are the backbone of e-freight. What does the future look like?”. Next to Christian, Kunal Bhatt, Senior Manager, Cargo Business Performance & Automation at Qatar Airways and Christopher Wadley, Cargo IT Project Manager at Panalpina, will take part in it.

Participation in both events is highly recommended, since Christian will give indepth insight into the topic, while the top-flight cast of the panel discussion will certainly convey inside knowledge and valuable inspiration.

During the conference, you will have the opportunity to meet the people who provide, enhance and constantly improve the outstanding forwarding software named Scope. Christian (his availability permitting) and Benjamin Riege in tandem with Andreas Rohde will be pleased to exchange ideas with you.

We would like to seize this opportunity to express our thanks to Tahir Syed and Claire MacKenzie of IATA for a marvellous and smooth collaboration.

Altogether, there are many reasons to attend the 7th Digital Cargo Conference in the IATA Conference Center. Riege is one of them.

Make an appointment

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Help is just a click away https://www.riege.com/us/blog/help-is-just-a-click-away/ Tue, 10 Jul 2018 00:00:00 +0200 Sascha Plath https://www.riege.com/us/blog/help-is-just-a-click-away/ Help must always be at hand when it is needed. And it is when customers have a question or a problem. They simply use the Riege Helpdesk and they will be helped. No muss, no fuss. Fast, friendly, competent.

Support as a feature

The Riege Helpdesk is the connection between Scope and the Riege Support, which every user can access. All Scope inquiries and messages are recorded in the helpdesk and processed by the support team via a ticket system. Tickets can be created directly from Scope or by e-mail via support@riege.com.

Help without lots of words

All important information is transmitted to the Support at the push of a button (F12). This simplifies the analysis considerably, because the inquiries are almost always self-explanatory and further questions only rarely have to be asked. The support staff can immediately work on a specific solution.

Seeing what happens

All queries can be sorted by tasks and fields using various filter views and diagrams. Customers can see at a glance the status of their request, perceive who is processing the ticket, and whether there are further inquiries or if more action is required. The constant exchange of information and status messages also enables the agreed Service Level Agreement (SLA) to be monitored.

Experts for experts

An essential factor of the Riege Helpdesk is the human being. No endless FAQ lists, no ready-made answers, but real communication instead. Thereby, it pays off that users and support staff speak the same language. Forwarding customers talk to forwarding merchants, customs customers to customs specialists, financial managers to financial professionals. Experts who know what it's all about because they have the necessary know-how. To ensure that this remains the case, Riege invests continuously in training and further education. The satisfaction of the customers confirms that this calculation works out.

Help around the clock

Since all 7 Riege offices in Europe, Asia and North America access the same helpdesk, customers can also be helped quickly and reliably outside local business hours.

If an enquiry is easier explained by telephone than in a ticket, the support team can be reached directly from Monday to Friday from 8:00 -18:00 (CET) on +49 (0) 2159-9148-555. A friendly and competent answer will be given promptly. And to be prepared for anything, an emergency number, which can be called 24/7, is available on request.

The Riege Helpdesk is a unique, complementary functionality to Scope. The Riege Support Team is the people behind it, who are there when they are needed, so that everything runs smoothly for Scope users. That's the way it should be, that's the way it is and will stay.

For more help click the video.


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Global Player https://www.riege.com/us/blog/global-player/ Mon, 18 Jun 2018 00:00:00 +0200 Riege Software https://www.riege.com/us/blog/global-player/ In fact, we talk about 34 countries which represent the key markets for forwarding in Europe, Asia and North America. What an evolution! You may also say, what a development, because Scope isn't just another Transport Management System (TMS). Scope has been developed to promote forwarders, ground handling agents, manufacturers and airlines, and also to please users all over the world.

Made in Germany, where it was quite rapidly widely distributed, Scope started its global journey in 2010. With the establishment of a branch in the Netherlands, Riege had an excellent starting point to present Scope to a vast quantity of medium to small enterprises which are representative for the Dutch local market. The first Dutch customer was 2Achieve, followed by many other forwarding companies one of which is International Airfreight Associates (IAA) whose Managing Director was convinced from the very beginning.

One year later, in February 2011 Scope touched down in Asia. Pan Asia Logistics who had already worked with its parent Procars was one of the early adopters taking advantage of the new possibilities that came along with Scope and implemented it in their Malaysian branch. The results spoke in their favor, and not much later they went live in Singapore too. Based on the international reputation of Riege and Procars, used by leading players in the world of forwarding, the doors were opened wide for the continuance of a voyage which had only just started.

Next stop was Switzerland where General Transport went live on January 1st 2012. Due to its unrivalled functionality and unrestrained scalability, serving companies from the smallest to the largest, Scope was able to match perfectly with the demands of Swiss forwarders of different sizes. Gondrand (now NTG Gondrand) was one of the larger ones who joined the Scope community in 2016 and decided to also use it in 12 other European branches such as Germany and the Netherlands.

Thus hereinafter, forwarders from SME to the big boys in almost every European country welcomed Scope. Some of them enthusiastically.

But of course, Europe and Asia were not enough. Crossing the Atlantic, both Riege as an entity and Scope entered the U.S. market in 2014 with American Export Lines (AEL) as the first customer, followed by Mexico in 2017 with Welldex Global as a flagship customer. Thus Riege and Scope underlined their joint claim to be recognized as a global player.

As of today, Scope serves over 450 customers in 34 countries. As Scope users they have one thing in common. They are going forward to move forward. We are looking forward to welcoming you also to this ever-growing community. Maybe even from country No. 35? The journey hasn't ended yet.

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Here we go again https://www.riege.com/us/blog/here-we-go-again/ Mon, 11 Jun 2018 00:00:00 +0200 Niels Schellingerhout https://www.riege.com/us/blog/here-we-go-again/ The decision of Riege Software to attend the Cargo Week Americas from June 26 – 28 at Centro Citibanamex in Mexico City was driven by intensification of the commitment to the developing economy of Mexico and the people engaged in the forwarding industry.

Actively participating in this No.1 exhibition for freight forwarders in Mexico, hosting empirically over 17,000 visitors, is a must and a mission. At our stand we will present the scopes of Scope to the expert public. In addition, our showcase will consist of what Riege Software and its Mexican employees have achieved in the development and implementation of Mexican-specific features and integrations within Scope.

Scope is the innovative Transport Management System (TMS), made in Germany and designated to boost economic success as well as to brighten the worklife of the most important factor in logistics – humans. In day-to-day business, Riege Software provides all services and support needed on-site, adding a personal touch to the digitized working world.

This approach to thought and action enabled us to add functions and interfaces, in short order, to serve the demand of Mexican customers as well as to fulfill the obligatory and mandatory requirements of Mexican fiscal laws.

Connect

This interactive web application informs forwarders, agents and customers on the current status of their shipment in real-time, allows to fulfill milestones, add events or place bookings, immediately available in Scope.

CFDI 3.3

The electronic invoicing and stamping via CFDI 3.3 to SAT is enabled directly out of Scope, without changing the application causing the need to re-enter data.

Jobcosting

Since Scope reliably displays all costs and earnings within a current shipment users keep 100% control over financial deficiencies or targeted profitability of an order.

Documents

Essential documents such as e-AWB, HBL and exchange of customs clearance data are created automatically, and can be sent without deviation directly via email out of Scope.

Streamlining

Scope enables a continuous, uninterrupted workflow from quotation via booking to the completion of a shipment. Thus users can start and finish processes in one go and in the shortest period of time.

Integrations

The seamless integration of SAT, CONTPAQi and INTTRA allows direct and secure exchange of data without the risk of inaccurate data caused by multiple re-keying.

By the participation in the CWA Expo Carga for the 2nd time, Riege underlines the willingness to foster and support Mexican forwarders with an outstanding TMS as well as to establish our Mexican entity on a long-term scale. To express our commitment, next to Niels Schellingerhout, Head of Business Development at Riege Mexico and Riege CEO Dr. Tobias Riege will be present and pleased to welcome visitors to inform them about Scope and to answer questions at stand 1202.

Schedule your demo

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On board https://www.riege.com/us/blog/on-board/ Fri, 08 Jun 2018 15:58:00 +0200 Riege Software https://www.riege.com/us/blog/on-board/ During its general meeting on Thursday, June 7th, the committee of the Air Cargo Community Frankfurt (ACCF) elected Dr. Tobias Riege as a managing member of its board. While already acclaimed as an interim member earlier this year, the election confirmed his prior commitment to the goals of the ACCF and its members.

Following his election, Dr. Riege pointed out that he is going to work on his assignment promptly and promised to keep his commitment over the entire period of his membership.

That is how it should be and will be.

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Riege ready for GDPR https://www.riege.com/us/blog/riege-ready-for-gdpr/ Tue, 10 Apr 2018 00:00:00 +0200 Heiko Burghardt https://www.riege.com/us/blog/riege-ready-for-gdpr/ What is the GDPR?


The GDPR (General Data Protection Regulation) is the data protection regulation (statutory order) by the European Union (EU) which will be effective from May 25th, 2018. It replaces all other laws of member states in the European Union. Other additional laws in countries can enhance the GDPR, i.e. GDPR and the Federal Data Protection Act (DSAnpUG-EU) are the data protection law amendments in Germany.

The GDPR protects the personal data of EU citizens within the EU, e.g. name, addresses, email, date birth etc. In the terminology it applies to both the Controller (and organization that collects personal data from EU citizens) and the Processor (an organization that processes the personal data of EU citizens). The GDPR addresses both parties irrespective of their location. The regulations also applies to organizations outside the EU that process the personal data of individuals residing in the EU.

Non-compliance with the GDPR can lead to significant penalties, 2% or 4% of a company´s world-wide transaction volume or up to 10 or 20 million Euro depending on the incident. Controller and Processor are jointly and severally liable.

What is required for organizations to comply with the GDPR?

  • A data protection officer (depending on local laws and company size)
  • A register of processing operations (both: Controller and Processor)
  • A contract regulating data for both Controllers and Processors
  • A wide range of documentation (e.g. data protection concept, guidelines, etc.)

What does Riege Software do to comply with the GDPR?

  • Riege Germany employs a data protection officer and an internal data protection team
  • Riege maintains a register of processing operations
  • Riege maintains data protection contracts:
    • Will be available in time for Scope customers (Controller)
    • Between all Riege affiliates
    • With all service providers that operate on personal data
  • Riege provides a Data Protection strategy plus a Data Protection Management System
  • Riege conducts internal audits and comprehensive external audits by the data protection officer
  • Riege has guidelines and technical as well as organizational measures to ensure the security of data
  • Riege personnel are liable for data privacy

The enumerations mentioned above do not claim completeness, but they respect the most common questions asked by Riege customers and partners. In general, you can be assured Riege undertakes everything legally required and humanly possible to cover the GDPR.

If you have any more questions, feel free to consult your contact at Riege Software.

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See you next week https://www.riege.com/us/blog/see-you-next-week/ Thu, 05 Apr 2018 15:45:00 +0200 Riege Software https://www.riege.com/us/blog/see-you-next-week/ Also known as JR, but the complete opposite of the TV series' notorious, egocentric meanie, Johannes started his career in 1978 as a freelancer, programming software during the infancy of electronic solutions for the logistics industry. Being a mathematics graduate, he decided to capitalize on his skills with something more meaningful than writing endless formulas on blackboards to prove the earth is not flat. So it transpired that on September 11, 1978 he printed his first electronically created AWB for his customer and well-known forwarder, Union Transport, (later merged with DSV). This momentous advance was subsequently adopted by all his customers.

This was the beginning of a long and deep relationship between JR and the ongoing development of electronic logistic procedures. In 1985, he took the next natural step to advance this productive endeavor and founded his own business, presenting his creation, Procars. This was one of the first comprehensive Transport Management Systems, and it amazed the industry. Captivated by the abilities of Procars, leading forwarders like Dachser and DB Schenker joined the list of early customers. Procars is still in use after all these years with several customers around the world.

As the customer roster grew, JR's company, Riege Software also grew, and in 1991 Johannes Riege founded his first branch in the U.S. Three years later in 1994 the Hong Kong branch opened. This positive development was made possible by his spouse Gabriele who stood by his side from the very beginning, through the uncertain early years of the company, taking care of the financial interests of the company, giving Johannes the freedom to concentrate primarily on software development and business management.

With branches in Switzerland (2008), in the Netherlands (2011) and in Mexico (2018), JR focused on emerging markets, with the enthusiastic and growing support of his second son Tobias, also a mathematics graduate, and a doctorate in computer science.

With his third son Benjamin in charge of the company's marketing and public relations, JR looks back and forth with pride to what he has achieved and what his successors will achieve in the future. He knows his lifework is in safe hands, while his two other children, Johannes jr. who holds a master degree in mathematics, and his daughter Anna, an ecotrophologist with a background in food logistics, searched and found their careers by the way of exception outside the company. Since Gabriele Riege will continue the financial management of the company, Johannes knows his successors will be piloted along the safest course.

But the story hasn't reached an end yet. Johannes Riege will be what he always was – the premier representative of the company. Prepare to meet him in the future where all the good guys meet.

JR is also known for his enthusiasm for soccer, namely his favourite team Borussia Dortmund at which he will face different challenges and take over new responsibilities – in plain text as a supporter with ticket to a comfortable seating position. We, however, are sure, we will see him quite regularly in our – and still his – premises. Next time most likely next week. Nevertheless, we would like to take this opportunity to say “Thank you very much JR, Johannes, Mr. Riege. May the force stay with you.”

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OMEGAir is going to be the new alpha https://www.riege.com/us/blog/omegair-is-going-to-be-the-new-alpha/ Wed, 04 Apr 2018 15:53:00 +0200 Andreas Rohde https://www.riege.com/us/blog/omegair-is-going-to-be-the-new-alpha/ A young lady visited the Riege booth at transport logistic in 2017, and asked for an air and sea freight presentation. Although this was very short notice for a full demonstration, by taking turns, we managed to give her plenty of insights into Scope. Not our usual procedure, but Małgorzata Müller, Air Freight Manager at OMEGAir appreciated the friendly welcome and the personal care.

The next steps were as promising as pleasant. Following a recommendation by Aircargo.nl, and several shorter sessions, Hubert Jasiński, member of the board, became involved and while we were preparing to present more detailed information, he decided to go with Scope and all of its modules for Air Freight and Sea Freight as well as the complementary web application Connect, which provides detailed monitoring and additional fulfillment options.

After all, speed is a natural virtue at OMEGAir. With offices in Szczecin (head office), Gdynia, Gdańsk, Poznań, Warszawa, Łódż and Kraków, OMEGAir is a fast growing company in Poland. With the help of Scope they will be able to speed up even faster. The pole position is achievable, and OMEGAir is excellently positioned to become the new alpha.

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e-quality https://www.riege.com/us/blog/e-quality/ Thu, 15 Feb 2018 00:00:00 +0100 Tobias Riege https://www.riege.com/us/blog/e-quality/ e-quality is certainly not the same thing as "equality". The opposite is true. e-quality embodies a higher standard of effective operations and active management of logistics in an increasingly digitized environment. As things stand today, all TMS (Transport Management Systems) are “e” by nature (they are all software, aren't they?) but not all are “e” in terms of quality. How much or little “e” you get from a TMS depends on various criteria many of them do not fullfil. Maybe you should ask yourself what your current TMS really does for you – or not. The answers might be interesting.

Does your TMS provide e-rates, e-invoicing, e-AWB, e-B/L, e-mail and all the other “e-” features which already hold or will hold a continuous data flow? If so, does it deliver the "e” automatically because of intelligent integration and boundless connectivity? Or do you need extra tools, have to change back and forth between systems to get the desired results? Do you have to take deviations and delay into account instead of getting simplified and accelerated processes? Do you incur extra cost for required investments and loss of time?

If you really want to go for e-quality instead of equally average and mediocre solutions, you have to go for Scope. Scope by Riege Software is the multi-modal transport management system for air freight, sea freight and customs, bringing enterprise class abilities to every logistician, from the smallest to the largest.

Due to its scalability, Scope grows as a company grows, empowering freight forwarders and manufacturers to easily manage and track their entire business cycle while satisfying all regulatory requirements. In addition, Scope equips users with a wide variety of e-tools and features (as mentioned above and even more) for operators and managers. Thus Scope streamlines, simplifies and accelerates operational processes, while dashboards give greater insight into all key business processes with live data instead of batched or old-fashioned reports.

Provided as Software as a Service (SaaS), upgrades are delivered automatically, helping customers to always keep pace with current best-practices and emerging e-standards, enabling them to quickly and efficiently manage freight movements and customs declarations any time, any place – with e-quality.

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Happy! https://www.riege.com/us/blog/happy/ Thu, 08 Feb 2018 11:00:00 +0100 Henk Boorsma https://www.riege.com/us/blog/happy/ Sometimes happiness is just a feeling that occurs to you, sometimes it's the result of a decision. Tony van den Brande, Managing Director of International Airfreight Associates made a decision to create happiness for all the people involved in his company's activities. In fact, it was his intention to build a company that would outperform others by offering exceptional service at a fair price, treating customers and their cargo with respect, and attracting the best and brightest employees sharing the same attitude and willingness to serve. Scope by Riege has definitely helped him to reach these objectives. 

IAA started off with Scope in January 2016, and they are happily using Scope in their Rotterdam and Amsterdam offices. Scope supports the operators in their day to day forwarding business and Customs handling. Forgotten are the days of double work due to endless manual re-keying in different systems. Using Scope saves IAA a tremendous amount of time and has put an end to tremendous frustration and this has delivered tremendous happiness. Everybody is happy, IAA staff, IAA customers and, of course, Tony himself who naturally celebrates having made the right decision.

Now it's our turn to exclaim “Happy anniversary, IAA! And thanks for trusting in us.” What else can we say? Lacking happiness? Catch up with Tony.

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Austin powers the future of logistics https://www.riege.com/us/blog/austin-powers-the-future-of-logistics/ Tue, 30 Jan 2018 11:34:00 +0100 Mark Ketcham https://www.riege.com/us/blog/austin-powers-the-future-of-logistics/ The days when freight forwarding was simply operational are long gone. In a fully digital environment, a Transport Management System (TMS) is no longer just a tool for operators but also a powerful instrument for managers to control their entire business enabling them to act, adjust and improve. At least it should be. Scope is.

Created by Riege Software, a proud presenter of the AirCargo 2018 Conference from Feb 18-20 at the Renaissance Austin Hotel, Scope represents the industry's solution for the future of logistics. Putting people first, managers as well as operators, Scope shifts e-freight to the next level – and beyond.

Scope is the e-AWB TMS empowering you to easily manage and track your entire business cycle – from quotes to delivery – while its integrated interactive dashboards with meaningful graphs provide key visibility of key financial and operational processes. With live data instead of batched or old-fashioned reports. The benefits are numerous. Here are just a few.

For operators:

  • Speed-up operations by intuitive entries and a clearly laid out desktop
  • Accelerate internal retrievals by an intelligent quick search function
  • Complete shipments with an e-AWB created directly within Scope

For managers:

  • Compare and analyze current and past performance, from earliest to latest
  • Evaluate productivity and earnings to confirm assets and profitability
  • Monitor progress and trends, reinforcing a fertile growth strategy

And last but not least meet and greet some of the people who invented and permanently improve Scope. Next to myself, Benjamin and Tobias Riege will be glad to welcome you in person and answer all your questions, ideally with a demo of Scope itself. Assure your impressive personal demonstration right here.

See you in Austin, TX, any day at booth 309. We are looking forward to meeting you there.

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Mexican e-invoicing to the next level https://www.riege.com/us/blog/mexican-e-invoicing-to-the-next-level/ Fri, 22 Dec 2017 18:57:00 +0100 Niels Schellingerhout https://www.riege.com/us/blog/mexican-e-invoicing-to-the-next-level/ Mexican businesses are obliged to submit all outgoing invoices electronically to SAT using the CFDI (Certificado Fiscal Digital por Internet – Digital Fiscal Certificate via Internet). The CFDI is the document that vouches for an invoice. It is a file that includes all necessary information for a valid business transaction and is, once it has been transmitted to SAT, returned stamped with a unique electronic invoice number. This way, all involved parties are assured the invoice has been authorized and registered by SAT.

In 2016 SAT announced to be releasing a revised and simplified version of the e-invoicing system in the year following - E-invoicing CFDI version 3.3 will be valid and mandatory for all Mexican businesses starting January 1st 2018. 

The new version 3.3 is a simplified version of the version 3.2, which will reduces the chance for human error at the time of data registration. In the same way, the purpose is to make invoicing something more friendly for both small, medium and large size companies. It also seeks to increase the quality of the information found on the invoice, in order to eliminate or prevent fraudulent practices. The changes in the new billing version of the SAT are mainly in the structure and XML format. A total of 40 attributes were eliminated and 20 different ones were introduced.

Some of the most relevant changes were:

  • Classification of the vouchers in: Income, Exit, Transfer, Payroll and Payment
  • Use of catalogs for the registration of most of the information
  • Registration of previous CFDI's, which are related to the operation performed
  • Registration of the Product- or Service-Key as well as the Units, according to SAT catalog
  • Definition of Taxes on line level
  • Application of discounts by amount
  • Generation of a Confirmation Code when the total of the CFDI 3.3 exceeds the maximum allowed value, or exceeds the variation percentage that applies to the currency

Since May 2017, Scope users can already create, send and receive CFDI invoices directly from Scope. For them to continue doing this in 2018, Scope has been prepared for CFDI version 3.3 by implementing all the necessary requirements. And best of all: Scope users will not have to do anything since Scope is automatically enabled for CFDI 3.3 once the time comes. Our customers who use the Scope CFDI invoicing module will receive separate information about the minor changes that are made on admin level.

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Done and undone https://www.riege.com/us/blog/done-and-undone/ Fri, 22 Dec 2017 15:20:00 +0100 Riege Software https://www.riege.com/us/blog/done-and-undone/ The good news: Scope has acquired new useful functions while simultaneously has jettisoned some superfluous. The bad news: There's none.

General

Administrators return to own permissions directly.

System administrators could use the option "Login with permissions of" to check whether permissions settings for users were correct. Now the administrator can return to his own permissions without quitting Scope and logging in again.

Finance

Quotations for all types of shipments.

Quotations are now available for all types of shipments including sea freight import and export. To start using the quotations function, please contact your local Riege Helpdesk.

Change of invoice line ordering.

In the activity template a new tab has been added that allow changing the invoice line order by activity group.

Date validity in Transport Order tariffs.

For tariffs calculated on transport orders, Scope used to look for the validity to the economic date of the shipment and not the date of the actual transport. Now a new, improved logic has been implemented.

Automated VAT-ID validation.

EU VAT numbers could be validated in the VIES database directly from the partner, but were not automatically refreshed. A new add-on will validate an EU VAT number during the finishing action of an outgoing or incoming invoice automatically.

Customs NL

Single Window connection.

Scope has done the conversion of the relevant messages and is ready to connect to a Single window (blog entry).

Supporting Provisioning.

As part of the conversion Scope now also supports the new Single Window Provisioning module. To start using the provisioning module, please contact the Riege Helpdesk.

View Top Features   Read Changelog

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Our gift for managers – the Scope Dashboards https://www.riege.com/us/blog/our-gift-for-managers-the-scope-dashboards/ Wed, 20 Dec 2017 20:00:00 +0100 Riege Software https://www.riege.com/us/blog/our-gift-for-managers-the-scope-dashboards/ As the year ends, we feel it is the right time to put an end to something else as well. Of course we are talking about batched data and old-fashioned reports which in the digital environment increasingly inadequate and fail to give managers any real insight into the real performance of their business.

Now, all this will change. The Scope Dashboards are here. And they're a gift, they're free. Interactive meaningful graphs that provide key visibility of key financial and operational processes.

The benefits are numerous:

  • Get deeper and detailed insight from live data directly from Scope in a split-second
  • Check, compare and analyze current and past performance, from earliest to latest
  • Evaluate operations, productivity and earnings to confirm assets and profitability
  • Monitor progress and trends, reinforcing the foundations of a fertile growth strategy

The Scope Dashboards will present you with more insight and a rock-solid start into the new year. And those that follow.

Check out the new Scope Dashboards

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To tick isn't slick https://www.riege.com/us/blog/to-tick-isnt-slick/ Thu, 14 Dec 2017 08:00:00 +0100 Christian Riege https://www.riege.com/us/blog/to-tick-isnt-slick/ When choosing a new TMS (Transportation Management System), some forwarders put their trust in consultants, but strangely consultants often don't trust themselves but prefer checkboxes. Sounds funny but gets funnier when you check some of the checkbox criteria. Air Freight, Sea Freight, Customs, yes or no. Seriously! Would you choose a car by ticking engine, dashboard, camshaft, yes or no? Certainly not.

To make the right decision you have to put the systems to the acid-test. It's all about features and functionality, for management, finance and operations, with the focus on information, integration and simplification. After all, a new TMS is an investment in a company's future, it's not just another piece of software. So don't check boxes. Schedule a demo for Scope and check it out!

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All-in customs solution out of a blackbox https://www.riege.com/us/blog/all-in-customs-solution-out-of-a-blackbox/ Tue, 12 Dec 2017 12:00:00 +0100 Dirk Heidenfelder https://www.riege.com/us/blog/all-in-customs-solution-out-of-a-blackbox/ Embracing any existing WMS/ERP, the Scope Customs Integration can unify all available customs procedures in all countries. Currently used in Germany, the Netherlands, Switzerland and the US. This gives users the opportunity to clear customs without even touching Scope Customs itself.

  • Import and send declarations automatically
    If data (XML) for customs clearances is received from an external source or system, Scope can import, add to and validate them. At the same time, the smart article table in Scope enriches ERP data with customs specific information for the same articles stored in Scope. After completion and the user's permission to auto-send, all imported declarations that meet the validations will be sent to customs automatically. This is a convenient method to automate growing e-commerce business which mainly consists of simple declarations, but in large volumes.
  • Complete or part import declarations
    
Scope can import declaration data in CSV format and (partly) create the customs declaration with the received data. After checking and amending the declaration, the user can send the declaration to customs. This allows the freight forwarder to handle e-commerce bulk declarations effectively.
  • Workflow milestones in return
    Scope returns all relevant events during the declaration process - whether or not the declarations flow smoothly through. Users, however, can also choose to only monitor the declarations which require actions and are notified any exception events, like inspections, rejections, or cancellations that are sent back to their ERP/TMS. Thus the Scope Customs Integration not only automates and simplifies customs declarations but also allows an easy problem solving in Exceptions Management. The returned messages from Scope also contain the relevant duty and VAT amounts so they can be re-used in the external system.

The Scope Customs Integration is the unlimited solution for all Customs declarants in DE, NL, CH, US and countries to follow.

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“I have no time to save time.” https://www.riege.com/us/blog/i-have-no-time-to-save-time/ Mon, 04 Dec 2017 10:00:00 +0100 Christian Riege https://www.riege.com/us/blog/i-have-no-time-to-save-time/ The diligent asserts the faineance as a waste of time. The logistician, however, despite his diligence tends to waste time while he is working. Regardless of digitalization and automation, he makes phone calls, collates paper by hand, adds notifications in writing, and sometimes still uses the fax machine. For the young ones: Facsimile communication describes a procedure where you send paper via telephone wire in such a way that it spits out paper on the other end of the line. Understood? Never mind, you don't have to.

The more progressive character swears by Excel files which he sends with the same enthusiasm from A to B as the shipment itself. Finally, he also makes sure to get a print-out, a procedure that is light-years away from the IATA initiative to accelerate paperless processes in air freight.

He who dared the step forward towards the next level and enjoys the advantages of some available Transport Management System likes to stick to it, irrespective of how little it does or how outdated it may be. In order to deliver a whatsoever justification, some remarkable reasonings are used: Since everything goes to slow anyway, there is no time left to institute changes that would save time.

Furthermore, a lack of qualified employees has been detected. Of course. If present qualified staffers are waisting time by analogue sideline jobs, a bottleneck obviously will occur. In truth, neither time nor staff are lacking, but the appropriate technology.

This technology has a name – Scope. Scope is the comprehensive, fully integrated Transport Management System with an intuitive One-entry-of-data concept and one single user interface for all procedures. Within Scope and without quitting it, users are enabled to provide quotes, create shipments, manage job costing, and clear customs. Over and above, the e-AWB, sea carrier EDI bookings and shipping instructions are automatically created and can be sent and shared via a single mouse-click – including all relevant data and documents. 

Intrinsically, Scope lacks virtually nothing. And what might be lacking will be complemented, enhanced or integrated by customized interfaces. After all, Scope from the secure Riege cloud is not a static software but the summation of its improvements, provided to users continuously by regular updates. With Scope, the same number of staff will double its productivity while simultaneously double their own personal satisfaction. Let alone the satisfaction of the owner himself by increasing his company's economy.

If you are fed up with paper and everything else disrupting a fluid workflow, get to know Scope. A demo will convince you. Take that time! You will save double thereof afterwards.

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Bridges, not walls https://www.riege.com/us/blog/bridges-not-walls/ Tue, 21 Nov 2017 09:00:00 +0100 Tobias Riege https://www.riege.com/us/blog/bridges-not-walls/ The decision of Riege Software to establish a branch in Mexico is driven by commitment to the further development of the Mexican economy and to contribute to this country of great history, culture and people. It was always our intention to fulfill the desire of our US customers to work limitlessly with their partners, agents and branch offices in Mexico. The decision to choose Querétaro as domicile for the Mexican branch was obvious since it is located at the heart of Mexico's industrial growth area, leading technology companies have their headquarters here and Querétaro provides easy access to other major industrial cities.

Principal task of Riege Software MX and its employees is to drive the development and implementation of Mexican-specific features and integrations within Scope and keep it in sync with the rapidly developing logistics industry in Mexico. Scope is the company's innovative TMS product, made in Germany and designated to boost economic success as well as to brighten the worklife of the most important factor in logistics – humans. In day-to-day business, Riege Software MX provides all services and support needed on-site, adding a personal touch to the digitized working world.

However, Riege Software also wishes to express – in compliance with the corporate philosophy of “Putting people first” – its commitment to global partnerships and cooperation. The company feels obliged to contribute to bridging gaps between countries, continents and people for the benefit of all. With its origins in a country that has been divided by a wall for ages, Riege Software supports many activities and engages in numerous associations to maintain and reinforce the freedom of trade and people without frontiers.

This approach to thought and action enabled Riege Software to add functions and interfaces, in short order, to serve the demand of Mexican customers as well as to fulfill the obligatory and mandatory requirements of Mexican fiscal laws.

Currently, our Scope Mexico platform contains an impressive number of local features and functions: Mexican Tax logic, enabling customers to invoice directly out of Scope. The daily automatic download of exchange rates for the Mexican Peso from the Banco de México. The integration of the popular Mexican accounting system CONTPAQi. A feature to validate Mexican tax IDs (RFC). And last but not least, electronic invoicing and stamping (CFDI) to SAT directly from Scope.

The first bridges have been built. More are under development, but in steady progress. While Mexican customers count on Scope, Riege Software counts on Mexico – for a brighter future for both. Free trade first!

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Scope speaks CONTPAQi Contabilidad fluently https://www.riege.com/us/blog/scope-speaks-contpaqi-contabilidad-fluently/ Mon, 20 Nov 2017 09:00:00 +0100 Niels Schellingerhout https://www.riege.com/us/blog/scope-speaks-contpaqi-contabilidad-fluently/ CONTPAQi Contabilidad is the most widely used accounting software package in Mexico. Each respectable company paying heed to its reputation will make sure to use this outstanding software as the Mexican government is non-negotiably strict with fiscal laws and requires a scrupulous accounting registry when they do auditing. And they penalize harshly if they detect discrepancies.

Consequently, Mexican users of Scope require a reliable interface to be able to stick to an uninterrupted workflow and in addition prevent costly errors.

Using accounting information the CONTPAQi interface in Scope creates a simple file that, together with the CFDI XML files is imported into CONTPAQi Contabilidad and registers all of the incoming and outgoing invoices.

To ensure its use without complications right from the start, every possible barrier of language between the two systems had to be excluded. Therefore the integration was developed in close collaboration with the accounting department of Welldex Logistics, the first customer of Riege Software S.A. de C.V. in Mexico. This practice achieved the expected results. Scope speaks CONTPAQi fluently.

Prior to using Scope and its interface to CONTPAQi, Welldex required 1 file per outgoing invoice and had to key incoming invoices manually. Now they and other Scope users in Mexico just upload two files per month and they are done, and always on the safe side. That's efficiency combined with legal security.

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e-Stamp officially integrated https://www.riege.com/us/blog/e-stamp-officially-integrated/ Thu, 21 Sep 2017 03:00:00 +0200 Niels Schellingerhout https://www.riege.com/us/blog/e-stamp-officially-integrated/ Users know that Scope enables freight forwarders to completely run their operations, finances and accounting and create all related documents digitally using Scope without having to switch to other applications. One of the key requirements when Scope enters a new region, is to comply and integrate with country-specific characteristics defined by law or conventions.

Forcing the digital evolution, Mexican businesses are obliged to submit all outgoing invoices electronically to SAT (Servicio de Administración Tributaria – Mexican Department of Treasury) using the CFDI (Certificado Fiscal Digital por Internet – Digital Fiscal Certificate via Internet). The CFDI is the document that vouches for an invoice. It is a file that includes all necessary information for a valid business transaction and once it has been transmitted to SAT, it is returned stamped with a unique electronic invoice number. This way, all involved parties are assured the invoice has been authorized and registered by SAT.

As part of the Mexican roll out of Scope, a feature to create, send and receive the CFDI invoices was crucial. In keeping with Scope's policy of Single-entry-of-Data, the integration of the stamping procedure was essential to allow Mexican users to complete their invoicing process from Scope without being forced to switch applications and key multiple entries.

Since early 2017, this functionality has been fully implemented in Scope, producing valid documents and high level of customer satisfaction. Mexican Scope users are literally excited to be able to complete their CFDI electronic invoicing process from within Scope with just 1 click of a button. In return and within seconds Scope re-collects the data in its invoicing module, stamped and ready to be sent. But what else would you expect from logistics software that has mastered all challenges so far?

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Payback period: 0! https://www.riege.com/us/blog/payback-period-0/ Mon, 18 Sep 2017 16:30:00 +0200 Christian Riege https://www.riege.com/us/blog/payback-period-0/ Cost saving is a key factor when cargo forwarders look for a new Transport Management System. But in many cases there are up-front cost such as considerable investments in IT which must frequently be taken into account. Scope, well-known as the comprehensive solution for air, ocean and customs is solely provided as SaaS (Software as a Service) and therefore does not require any additional investments in IT whatever.

In fact, the opposite is true. Apart from streamlining and therefore economizing operations, Scope drives cut-down of IT costs by reducing IT activities to internal necessities outside of the creation of shipments. Unfortunately, solutions offered by other vendors often require needless investments. Even an e-AWB implementation into a pre-existing system may lead to exceptional cost.

While a nine months period seems quite reasonable for such an amount of money, there are countless small and smaller forwarders who couldn't even afford an investment of such a scale.

And they don't have to. Regardless a company's size and number of users, the scalability of Scope allows its implementation from the smallest to the largest forwarders, with instant savings and increased profitability of which faster processes are only one factor: Scope enables the creation of a new shipment within 1 minute including the automated creation of the e-AWB with the completion of an air freight shipment. No extra tools needed, no extra time wasted, no extra money spent.

Consequently, Scope is at the forefront of the most efficient and future-proof Logistic Software solutions on the market. And it pays immediately: Employing the leading Transport Management System with built-in e-AWB editor, forwarders can circumnavigate the phase of amortization and instantly cash in by just taking the right decision.

To get more insight schedule a demo right here. A little of your time, that's the only ex ante investment you have to make.

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The Boston e-Party https://www.riege.com/us/blog/the-boston-e-party/ Wed, 06 Sep 2017 10:00:00 +0200 Mark Ketcham https://www.riege.com/us/blog/the-boston-e-party/ Stand up against overcome conceptions like underdone solutions, needless slipslop and shallow promises. At the CNS eAWB360 in Boston, Riege Software will open for you the gangways of Scope – the Transport Management System that will pleasantly surprise you by creating the e-AWB automatically.  You will have the opportunity to

  • meet Riege staff and e-AWB experts
  • zero in the multi-modal capabilities of Scope
  • enjoy / schedule a private demo of Scope
  • join Mark's keynote speech on “Technology Solutions for e-Cargo”

If you really want to get down to business visit us in Boston, because your time is too precious to waste it elsewhere. To not miss out on it register here. Eager to arrange an appointment at the eAWB360 event in the forehand? To fix a date please call: (844) 474 - 3436 or mail: ketcham@riege.com

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At last the nights are getting longer https://www.riege.com/us/blog/at-last-the-nights-are-getting-longer/ Tue, 05 Sep 2017 00:00:00 +0200 Mark Ketcham https://www.riege.com/us/blog/at-last-the-nights-are-getting-longer/ As leaves of trees change to red and gold and the nights grow long there is still something to brighten up your days – Scope. Watch the fingers of your sunburned hands slide over the keyboard while you enjoy the splendor of Scope: You enter shipment data as smoothly as falling leaves drift by the window, because

  • Scope speeds up the creation of shipments with its single-data-entry concept
  • Scope enables the creation of a new shipment within a single minute, generating the e-AWB automatically at its completion
  • Scope enjoys regular renewal, as if by nature, being provisioned with 4 major updates, one of which appears each season

As a consistently recurring result, Scope reinforces and accelerates management of the to and from of cargo, while simultaneously enhancing the worklife of supply chain professionals. Don't let time slip away, let me convince you in a private conversation.

To schedule a demo now, please call: (844) 474 - 3436 or mail: ketcham@riege.com

For a little extra autumn mood listen to this:

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School's out forever https://www.riege.com/us/blog/schools-out-forever/ Wed, 23 Aug 2017 10:45:00 +0200 Mark Ketcham https://www.riege.com/us/blog/schools-out-forever/ Scope, the simple to grasp, easy to understand Transport Management System avoids long-lasting training sessions and complex lessons. After a succinct introduction, every user – even a first grader – will be able to create shipments in the most effective and satisfying way imaginable, with no back-to-school effect at all. With its appealing learning-by-doing character, Scope is opening up a new dimension in forwarding: 

  • A clear desktop and intuitive input boxes simplify entries and speed-up procedures.
  • During keying, data can be self-completed or chosen from a selection of validation alternatives.
  • Smoothly directing the user through all necessary steps with no stress, Scope shifts operations to a higher degree

In total, Scope really rocks and a new shipment can be created in just one minute. With less learning but more doing, with more speed but less errors. And even better, after completion, the e-AWB is automatically created and transmitted with no extra tools needed, with no extra time spent or wasted. With Scope, nobody is left behind. Smooth your way to the next grade, put your hands up now for a demo. Please call: (844) 474 - 3436 or mail: ketcham@riege.com

For the additional fun of it, listen here:

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There's more to know at SFO https://www.riege.com/us/blog/theres-more-to-know-at-sfo/ Wed, 16 Aug 2017 11:56:00 +0200 Mark Ketcham https://www.riege.com/us/blog/theres-more-to-know-at-sfo/ Know more: no underdone solutions, no slipslop, no shallow promises. At the CNS eAWB360 in San Francisco, Riege Software will open for you the golden gates of Scope – the Transport Management System that will pleasantly surprise you by creating the e-AWB automatically. 

You will have the opportunity to

  • meet Riege staff and e-AWB experts
  • zero in the multi-modal capabilities of Scope
  • enjoy / schedule a private demo of Scope

If you really want to get down to business visit us in San Francisco, because your time is too precious to waste it elsewhere. To not miss out on it register here.

Eager to arrange an appointment at the eAWB360 event in the forehand?

To fix a date please call: (844) 474 - 3436 or mail: ketcham@riege.com

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No prattle in Seattle ​ https://www.riege.com/us/blog/no-prattle-in-seattle/ Thu, 10 Aug 2017 16:00:00 +0200 Mark Ketcham https://www.riege.com/us/blog/no-prattle-in-seattle/ No underdone solutions, no slipslop, no shallow promises. At the CNS eAWB360 in Seattle, Riege Software will open for you the gates of Scope – the Transport Management System that will pleasantly surprise you by creating the e-AWB automatically.

You will have the opportunity to

  • meet Riege staff and e-AWB experts
  • zero in the multi-modal capabilities of Scope
  • enjoy / schedule a private demo of Scope

If you really want to get down to business visit us in Seattle, because your time is too precious to waste it elsewhere. To not miss out on it register here.

Eager to arrange an appointment at the eAWB360 event in the forehand? To fix a date please call: (844) 474 - 3436 or mail: ketcham@riege.com

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The curtain comes down on BTS' former TMS https://www.riege.com/us/blog/the-curtain-comes-down-on-bts-former-tms/ Mon, 31 Jul 2017 16:29:00 +0200 Mark Ketcham https://www.riege.com/us/blog/the-curtain-comes-down-on-bts-former-tms/ Behind The Scenes Worldwide Logistics (BTS), a leading provider of logistics services to the film, television, music and special events industries, selected Scope, the comprehensive transportation management software for freight forwarders provided by Riege Software. After reading in AfA’s quarterly publication FORWARD about the QuickBooks integration within Scope,  BTS Managing Partner RJay Rendon reached out to Riege for more information and a demonstration. Realizing that despite being partnered with a large, leading TMS provider, RJay was not able to find a way to send accounting data between his chosen operations software and his preferred accounting platform.

Behind The Scenes found themselves duplicating their accounting activities. The process was not beneficial to BTS and their employees. The integration of QuickBooks within Scope allows credit and payment data to flow seamlessly between operating software and accounting platform, reducing the amount of time and man-hours necessary to move cargo and manage the financial side of their business.

Scope not only integrates with QuickBooks, but a bevy of other platforms that enable our clients to check airline schedules, book shipments, submit e-Airwaybills and AES and seamlessly exchange that data with global partners through a variety of neutral platforms.

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A bit more here, a tad less there plus a good dose of chili https://www.riege.com/us/blog/a-bit-more-here-a-tad-less-there-plus-a-good-dose-of-chili/ Mon, 24 Jul 2017 20:01:00 +0200 Sascha Plath https://www.riege.com/us/blog/a-bit-more-here-a-tad-less-there-plus-a-good-dose-of-chili/ Adding new functions, enhancing existing features while simultaneously replacing dated processes with easy alternatives makes Scope faster and more effective. The latest release brings comprehensive features for our Mexican customers. All freshly packed and ready to serve, Scope users can enjoy improved shipment processing and cross-frontier customs declarations.

Forwarding

General

The filter for the shipment monitor has been improved. "Earliest / Actual Exception Time" is now available as a criterion.

Transport Orders – Button instead of action links

Instead of several action links, there is now one dedicated button which opens a selection list for the user to choose from. Additionally, the descriptions have been extended to explain each option more clearly.

Simple Shipments – Entry of Simple Shipments 'Road'

For Simple Shipments the entry for Road shipments has been enhanced. It is now possible to select a Buying Product in the shipment. Buying products need to be maintained in the corresponding partner data.

Air Freight – Validation in the FWB Address

Formerly only available in the AWB editor, the validation of the character entry (no more than 35 characters) is now available in the e-AWB (FWB) Address dialogue. If the address entered is too long, the user will be notified by a validation message.

Sea Freight – Enhancement of Container Delivery Order

There are now three different conveyance types available for a container delivery order. The user can choose between Road, Rail and Barge.

Finance

Sea Freight Tariff Import – Additional field available

The new additional field “Conveyance Type” has been added to the import function. These values will be allowed: Air, Rail, Road, Barge and Express.

Customs Germany

Scope ATLAS

To check adjustments, changes and improvements in Scope ATLAS please visit www.riege.com/de

Features for Mexico

Mexican Tax logic

Customers in Mexico now have the possibility in export and import shipments to mark the loading type as 'taxable' via check-box. This is implemented to comply with Mexican tax rules and prevents creation of a voucher if the partner has no valid tax ID.

Exchange rates

There will be an automatic download from the Bank of Mexico of the Mexican Peso (MXN) exchange rate for the following currencies: USD, CAN, JPY, EUR, GBP.

Outgoing invoices

An XML generation for outgoing invoices has been integrated within Scope (legally required in Mexico since 2016). The XML is named 'CDFI'. Scope supports both the actual version 3.2 as well as the next version 3.3 (as of July 2017).

Electronic seal for outgoing invoices

In Mexico, outgoing invoices must be (electronically) sealed by the tax authorities. Riege Software is currently developing a dedicated interface. Scope can now transmit and seal Mexican CFDI files, both in 3.2 and 3.3 format, as well as generate a valid Mexican pdf invoice.

For more detailed information and accompanying screenshots

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Millennials love Scope, and we love them back https://www.riege.com/us/blog/millennials-love-scope-and-we-love-them-back/ Fri, 21 Jul 2017 10:53:00 +0200 Mark Ketcham https://www.riege.com/us/blog/millennials-love-scope-and-we-love-them-back/ Depending upon who you talk to in the United States, some people say that the workforce has a millennial problem. Descriptors include words like “lazy”, “not engaged”, “distracted” and other negative terms.

In my experience working in a software company, we are constantly looking for talented developers, many of whom are recent graduates who are versed in current programming languages, platforms and techniques. The great thing about employing millennials is that the way they think about how to build and develop Scope means they’re translating those skills into how our users will interface with the product and what they want and need to do their jobs effectively.

Scope is intuitive.

If you follow our blog and follow me on LinkedIn, you saw our three part series that we posted prior to this year’s AirCargo 2017 conference in Orlando. One of those installments focused on how Scope appeals to operators. As the people on the hot-seat, entering the transactions, they’re the ones moving between screens without leaving Scope thanks to its many integrations. Being web-based, with a GUI interface, the system makes sense and makes it easy for them to do their jobs quickly and correctly.

Need Scope help? It is only a few clicks away.

With an “everything at their fingertips” mentality, millennials LOVE the fact that Scope has support baked right into our platform. Got questions how to do something? Try the built-in Wiki that has many of the answers.

Not finding your solution in our indexed documentation? Then instantly fire off a ticket to us from right where you are in Scope and expect it to be addressed and answered by our skilled support staff who have profound expertise in forwarding and logistics. Each country has a dedicated Riege support desk.

You only get one chance to make a first impression – and Scope has high user satisfaction.

Millennials are fickle consumers. Get them upset and they’re gone – usually forever. And, hey, we know that doing a job is work, otherwise it would be called “fun”. One of the things that we hear consistently from our clients is how happy they are with Scope. With an average client duration of over ten years, Riege is building software that people can feel effective and empowered,  and that gets the job done for both the user and for our corporate customer.

In our environments both company and customers, millennials are not only welcome – we love them.

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AirCargo 2017: A look back https://www.riege.com/us/blog/aircargo-2017-review/ Mon, 10 Jul 2017 17:00:00 +0200 Mark Ketcham https://www.riege.com/us/blog/aircargo-2017-review/ AirCargo 2017 was the most successful event that we have held to date in the Americas, and I want to personally thank each and every one of you who made it a success.

We had a tremendous amount of traffic at our booth and spoke with many of the attendees about Scope. It was very rewarding to have so many people know about Riege, whether from our email campaigns, social media outreach, pre-conference marketing or local efforts in Los Angeles, New York, Chicago and other cities. Many people remembered us from the CNS e-AWB tour last year and this year. There are three more e-AWB events still to come in 2017 in Seattle, San Francisco and Boston and we’re looking forward to seeing many of you face-to-face in your cities.

Scope is rapidly gaining traction and Americas client base is steadily growing. We are extremely proud of how U.S. forwarders seeking a multimodal TMS solution for their companies are increasingly considering Scope. In the second half of 2017 we anticipate having several major announcements where we introduce Riege’s newest Scope clients, many of whom are household names in the logistics industry.

Congratulations as well are in order to Lilia Figueroa from Sterling Transportation who was the winner of our drone giveaway. 

In summary, on behalf of Tobias, Niels and myself, thank you again for visiting us at AirCargo 2017 and we look forward to seeing you in your own city or on a demo call very soon.

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Hack attack – Scope users keep calm and carry on https://www.riege.com/us/blog/hack-attack-scope-users-keep-calm-and-carry-on/ Tue, 04 Jul 2017 16:00:00 +0200 Christian Riege https://www.riege.com/us/blog/hack-attack-scope-users-keep-calm-and-carry-on/ They are called Golden Eye, WannaCry or Petya, the malware (also known as ransomware) that terrifies individuals and companies around the world like a recurring nightmare. Currently, a modified Petya trojan has struck, hitting two of our customers, but not us. Naturally, this raises the question: How secure is my data at Riege? 

First and foremost: Your data is safe. Now let's get into details.

These viruses solely attack Windows based systems, particularly if they have not been recently updated. This is because they exploit a security hole which Microsoft advises it has now patched but experts still warn against possible risks.

Scope environments are not affected because they run on Linux rather than Windows but regardless of this fact, we diligently apply all security patches supplied by our vendor.

But that's not all. While Scope is designed to avoid unauthorized entry of data, its environments are secured in multiple ways.

Traffic that takes place within our internal network is encrypted where necessary. In addition, even authorized user access to database servers is only enabled in READ mode. Changes can only be made by Scope itself or by our administrators, thus conforming to the four-eyes-principle.

In the most unlikely case that a so far unknown virus should find its way into our systems via an also unknown backdoor, our systems are constantly generating backups, building a wall and preventing malware penetration. Furthermore, backup data can only be retrieved in a PULL mode and backups are incrementally stored on external media, this means there is no way to maliciously encrypt this data via outside intrusion.

A final thought, what can our customers do to defend against attacks on their systems? First, they should make sure the latest official release of Java is installed and their Operating System (namely Windows) has the very latest updates issued by Microsoft. These security patches should also of course be applied to any internal security systems.

In the end, nothing is 100%. But we are close to it and if customers do their part, together we're even closer. We call it “Almost 100%”. Let's carry on.

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How long will you wait? https://www.riege.com/us/blog/how-long-will-you-wait/ Tue, 27 Jun 2017 10:00:00 +0200 Benjamin Riege https://www.riege.com/us/blog/how-long-will-you-wait/ The business media enthusiastically announce that e-AWB usage finally breaches the 50% mark. Finally? Yes, after 20 years of huffing and puffing and not much happening. Besides being paperless and the usual e-talk, what is the e-AWB actually good for if it doesn't accelerate your operations but rather slows them down?

New solutions have appeared, suggesting they are the cure but simply introduce new ills. Extra tools, extra effort, extra waiting time and soon saving paper becomes a waste of time.

Efficiency is demanded and it comes with a name: Scope

Scope is a 100% complete solution, enabling the execution of shipments in a minute. What emerges is the e-AWB with no extra tools needed. With impressive additional benefits:

  • Scope knows if an airline or trade lane is 'e' and takes care of the 'e' on behalf of you. Keep calm, stay e-zy.
  • Scope will automatically update the shipment with departure and arrival events received from the airline. Know more, do less.

What else does Scope do? The usual – in an unusual smart way. Execution of shipments: considerably faster and more effectively by intuitive single-entry-of data. Embedded integration with third parties avoiding work-flow breaks and deviations. Thus Scope not only accelerates and assures higher quality of your operations, it avoids wasting time, money – and brain. Go faster forward instead of slowing down. It's e-time. At 100%.

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Come together – June 27th through 30th https://www.riege.com/us/blog/come-together-june-27th-through-30th/ Fri, 23 Jun 2017 15:30:00 +0200 Mark Ketcham https://www.riege.com/us/blog/come-together-june-27th-through-30th/ The World Cargo Alliance is the world’s largest independent network of freight forwarders. Next to their annual global event in Singapore which draws thousands of delegates from around the world, every other year, the WCA hosts a regional meeting, WCA Americas Regional Conference in Miami.

This year, the event is being held next week from June 27th through 30th and Riege will be in attendance. As a company with a global footprint, Riege has many clients who are members of one or more of the WCA networks. Riege has also created an integration with WCA’s Worldwide Information Network, or WIN, platform that allows Riege users to send shipment messages to partner agents using a different platform seamlessly. Of course, with a global installation base and available in more than thirteen languages, Scope is the preferred time-saving transportation management system for freight forwarders worldwide.

While in Miami, you can schedule time to meet with me using the conference app’s one-to-one meeting scheduler. It would be a pleasure to schedule a meeting and private demonstration of Scope. Even better, hear in person from your fellow WCA members why Scope saves them time and money, enabling people, platforms and commerce worldwide.

You can also schedule time with me by filling in the form on our event page.

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Meet us in México City https://www.riege.com/us/blog/meet-us-in-méxico-city/ Thu, 22 Jun 2017 14:00:00 +0200 Niels Schellingerhout https://www.riege.com/us/blog/meet-us-in-méxico-city/ Visit Riege Software at Cargo Week Americas – Expo Carga, one of the most important and most exciting events for freight forwarders in Latin America on June 27 - 29, 2017 at Centro Citibanamex in Mexico City.

Meet Niels Schellingerhout, Head of Business Development México, to talk about Scope, and its numerous integrations enabling seamless exchange of data with all relevant participants and third party providers within the supply chain.

Use this opportunity to discuss your logistics needs, and your desire for an integrated, future-proof software solution maximising business by putting people first.

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Time and money https://www.riege.com/us/blog/time-and-money/ Tue, 20 Jun 2017 10:00:00 +0200 Chris Savage https://www.riege.com/us/blog/time-and-money/ Aiming to escalate its First Class Strategy, SENATOR INTERNATIONAL was in search of a solution which would accelerate customs procedure while simultaneously provide a maximum potential of integration.

Focus was on a solution for customs declarations and bonded warehouse. After the implementation of new logistics software it emerged that the customs interface of this solution wasn't satisfactory.

Input requirement was the integration of Scope to the existing logistics software, the goal was defined as significant savings in time, and therefore money, within AES procedures.

In the course of impressive demonstrations, the Riege customs team presented the full scope of Scope, and delivered proof that Scope would fulfill all defined requirements, the acceleration of AES procedures in particular. As a result of long lasting cooperation between Riege and freight forwarders, Scope meets the demands of the forwarding industry more than other systems in the market, and provides the ability to seamlessly integrate with third party systems:

  • A new customs interface developed exclusively for Scope enables SENATOR INTERNATIONAL to embed all necessary customs procedures in their logistics system right from day 1
  • Herein, Scope uses one integrative data format which is able to map all supported customs procedures
  • This innovative All-in-One integration will be expanded step by step to all customs procedures that Scope serves and will serve in the future. Currently in Germany, the Netherlands, Switzerland and the US

Operators at SENATOR INTERNATIONAL were convinced by the clearly arranged and easy to comprehend desktop which separates Scope from other systems at first sight, and which is designed to enhance the worklife of users.

The presentation succeeded. The decision was taken accordingly. The committee in charge voted all in accord for Scope by Riege.

This statement proves we are on the right path with Scope, and beyond this, it testifies that our teams not only understand our customers requirements but execute them immaculately. So rapidly, even old hands were staggered by the extent to which the original time frame was undercut.

Since February 2017, SENATOR INTERNATIONAL generates up to 20,000 declarations from 300 work stations at 12 branches, saving several hours of time particularly on consol shipments at weekends.

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Riege announces QuickBooks integration for Scope https://www.riege.com/us/blog/riege-announces-quickbooks-integration-for-scope/ Fri, 16 Jun 2017 19:00:00 +0200 Mark Ketcham https://www.riege.com/us/blog/riege-announces-quickbooks-integration-for-scope/ Scope is the preferred multimodal cloud-based software solution for freight forwarders and now it integrates even more easily with QuickBooks. The background web services of Scope seamlessly connects its integrated finance with QuickBooks Premier and Enterprise products, transmitting accounts payable and receivable data seamlessly between the two platforms.

Forwarders can complete all customer facing invoicing and vendor bill entry from within Scope. Customer and vendor names, addresses and credit limits move back and forth between platforms. Duplicate entry by forwarding users and accounting departments are a thing of the past. Invoices can be sent by paper, email or EDI, all from within Scope.

Open balances per debtor can be imported from QuickBooks back into Scope. This way Scope is able to do credit control. With the statement module Scope can even send statements to the debtors. The advantage of sending from Scope instead of the accounting package is that outgoing invoices can be attached as PDFs to the statements.

QuickBooks support for online payments by credit card and EFT means that payments made to balances in QuickBooks adjust available credit limits in Scope, keeping freight flowing for operations. For air forwarders, Scope incorporates automated CASS integration.

When working with foreign currencies in QuickBooks, Scope will book in foreign currencies with the exchange rates as maintained in Scope. If no foreign currencies are used in QuickBooks, Scope will interface everything in USD.

Scope users can request this feature be enabled by just opening a support ticket. If you are interested in learning more about this, feel free to contact Riege today.

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Why business owners love Scope https://www.riege.com/us/blog/why-business-owners-love-scope/ Thu, 01 Jun 2017 22:29:00 +0200 Mark Ketcham https://www.riege.com/us/blog/why-business-owners-love-scope/ Scope is the TMS that everyone loves and we know everyone needs and uses Scope differently.

  • If you're an operations person, you want to sail through those files to get as much work done as quickly and easily as possible. 
  • If you're a supervisor or manager, you want to be sure that your teams are getting things done on schedule and in compliance.
  • If you're the business owner, then you want to ensure that everything happens profitably while measuring performance, monitoring growth and that the cash flow remains positive.

We say that Scope supports people, platforms and commerce. In this final installment, we'll look at how we meet those three demands for business owners, the people ultimately responsible for the health of the company and who must make important decisions for everyone who works for them in the organization.

AirCargo 2017 is this weekend in Orlando - we hope to see you there. Riege will have a full complement of leadership from North America and Germany. I'll be there along with Tobias Riege, our President, Benjamin Riege, our Director of Marketing and Niels Schellingerhout, Sales Director, Mexico. You'll want to stop by booth 418 to say hello and drop your business card for a chance to win a DJI Phantom 3 drone. If you've not already scheduled a demo, be sure to do so. You'll receive a free Tile bluetooth tracker.

When companies commit to make the switch to Scope, the first step is to create an implementation plan. This involves people, both at the business and Riege. Our project management and support system through a transition is unparalleled in the industry and managed with in-house Riege employees who support our products worldwide. Extensive project management, gap analysis and development teams all work together to ensure a well managed and successful transition. Any company that makes light of this Herculean effort or doesn't have extensive experience during this important time puts your business at risk.

As the pricing model for software has changed from buying a product outright and installing and maintaining it on local hardware, smaller and more nimble specialty offerings have appeared. This allows business owners to select the best platforms for their businesses; a more a la carte style of shopping. But make no mistake, these smaller, best-in-class platforms must work together seamlessly and not add additional work that negates their benefit. We have built Scope with the knowledge and understanding that the power of collaboration in our industry is critical for success.

For companies to remain in business, they require capital to survive and grow. Transacting commerce is profitable only when costs are in line with expenses. Riege offers companies sustainable pricing. We have learned over our thirty-five years in business that our pricing model allows us to remain a profitable privately held company that gives us revenue to provide outstanding customer service and new feature development to our global base of users. The longer our customers use Scope, the more the per file transaction cost goes down thanks to employee efficiency and the ability to match staffing levels to demand and workloads.

At Riege, our company culture and larger goals go beyond exclusively profitability. We strive to operate and grow a company that is successful, all while providing an excellent product/service to customers and a warm and inviting workplace that cherishes and develops creativity and contribution. We look forward to seeing old friends and making new ones in Orlando this weekend.

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Why managers and supervisors love Scope https://www.riege.com/us/blog/why-managers-and-supervisors-love-scope/ Wed, 24 May 2017 17:00:00 +0200 Mark Ketcham https://www.riege.com/us/blog/why-managers-and-supervisors-love-scope/ Scope is the TMS that everyone loves and we know everyone needs and uses Scope differently. 

  • If you're an operations person, you want to sail through those files to get as much work done as quickly and easily as possible. 
  • If you're a supervisor or manager, you want to be sure that your teams are getting things done on schedule and in compliance.
  • If you're the business owner, then you want to ensure that everything happens profitably while measuring performance, monitoring growth and that the cash flow remains positive. 

With this in mind and with two more weeks until you can meet us and schedule a demo in person at AirCargo 2017, we wanted to look at the features and functionality of Scope that each group is most interested in. We say that Scope supports people, platforms and commerce. In this installment, we'll look at how we meet those three demands for managers and supervisors, sitting between the key constituencies of users and business owners.

Managers can quickly and easily monitor the progress and productivity of their users. Whether making sure that telework employees are meeting their required number of hours or ensuring that problem shipments that are stuck can be pushed free to continue their journey through the supply chain, managers and supervisors love the ability to monitor the people and shipments they are responsible for.

Productivity and accuracy of information are important for managers. Wrong information leads to wrong decision making through the shipment process. Wrong decisions mean a loss of revenue, either through storage, delay or misrouting. Scope is connected to dozens of systems that automate the decision-making with the most accurate information. Bad information leads to bad outcomes, and Scope's technology integrations minimizes that risk.

Commerce is about being responsible for the company's financial health and making decisions with the most accurate information. That's why Scope is integrated with accounting packages like QuickBooks. Invoicing done in Scope moves to QuickBooks and updates customer accounts and credit limits are updated in near real-time. From QuickBooks, payments are posted, helping managers with their decision making and knowing whether or not they need to hold a shipment (or shipments) pending payment or if they are able to perform work on behalf of a client.

In our final installment next week, we'll look at the reasons that business owners love and choose Scope.


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Why operators love Scope's features and functionality. https://www.riege.com/us/blog/three-reasons-operators-love-using-scope-tms/ Tue, 16 May 2017 23:44:00 +0200 Mark Ketcham https://www.riege.com/us/blog/three-reasons-operators-love-using-scope-tms/ Scope is the TMS that everyone loves and we know everyone needs and uses scope differently. 

  • If you're an operations person, you want to sail through those files to get as much work done as quickly and easily as possible. 
  • If you're a supervisor or manager, you want to be sure that your teams are getting things done on schedule and in compliance.
  • If you're the business owner, then you want to ensure that everything happens profitably while measuring performance, monitoring growth and that the cash flow remains positive. 

With this in mind and with three weeks before you can meet us and schedule a demo in person at AirCargo 2017, we wanted to look at the features and functionality of Scope that each group is most interested in. We say that Scope supports People, Platforms and Commerce. In this installment, we'll look at how we meet those three demands for the people using our system to book, create, bill and move shipments.

In the "People" category, Scope makes it simple to move files between users within one office or many offices. From opening the file to issuing documents, sending it to destination for deconsolidation and invoicing on either, end, Scope is extremely flexible.

Our users love the platforms that Scope is connected with. All users have that web browser open with dozens of tabs full of resources. Tabbing back and forth between those resources and a shipment is time-consuming and confusing. Scope has baked in airline schedules, eAWB and ACE transmission and more. Stay in the file, finish the file, move on to the next thing.

Scope is about commerce, and we know that our users benefit when they can do work for customers whose balances are current and credit is in-line. Scope helps operations people by advising current balances, payments and whether or not a client has exceeded their credit limit. They can spend their time on the cargo that is allowed to move, not with things that their accounting departments and managers need to address.

Next week, we'll look at Scope and the benefits to managers and supervisors.

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CNS Partnership Conference 2017 Summary https://www.riege.com/us/blog/cns-partnership-conference-2017-summary/ Wed, 10 May 2017 10:00:00 +0200 Mark Ketcham https://www.riege.com/us/blog/cns-partnership-conference-2017-summary/ Last week in Orlando, Florida, CNS held their annual partnership conference. I was in attendance along with Johannes Riege, our founder. This week he's back in Munich with the rest of the team attending the transport logistic 2017 conference and our new booth is on display. Follow @riegesoftware on Instagram for pictures from the booth and the event.

The CNS Partnership Conference is a unique event, drawing global airlines and their top forwarding customers to sit down and discuss service and execute contracts for global space commitments from the United States. If the JOC's annual TPM (Trans-Pacific Maritime) Conference were a little closer to the annual May 1 signing date for eastbound contracts, this would be a great parallel. However, one of the major differences in modalities is that air cargo shippers do not execute contracts the way ocean Beneficial Cargo Owners, or BCOs, do in the maritime environment.

At CNS, we have a chance to meet at network with clients, partners and the airlines with whom we work. Riege has deep integrations and partnerships with many of the major names in technology that provide data transmission or information services for forwarders. It's part of our philosophy of "People, Partners, Commerce." Our partners give Riege customers the chance to do more natively within Scope, our TMS that powers forwarder offices around the world. The airlines in attendance are many of the world's leading participants and drivers of eAWB wherever possible.

eAWB is a challenging environment, and one where Riege has spent considerable time and effort. Despite the "global" requirements of eAWB, each airline implements the solution slightly differently from their competitors. This means that Riege, working with many of our technology partners, has developed custom solutions to ensure that our users can put an airwaybill into Scope once and we do the heavy lifting of ensuring the transmitted data is accepted by the named airline who is moving the cargo.

With the CNS Partnership Conference in the books, here in North America we're drawing our attention next to AirCargo 2017, an event that draws airlines, forwarders, truckers, airports and other service providers throughout the air cargo supply chain. We are the conference's website sponsor, and companies who schedule a demo with us before the conference will have a chance to be entered in a drawing for a Visa gift card. 

AirCargo is jointly presented by four Associations, including the Airforwarders Association, of which Riege are Platinum members. We are committed to working with air forwarders and through our participation in the CNS eAWB tour last year (there's another one coming in 2017 - stay tuned) and our membership in the AfA, air forwarders can do so much more with Scope than their existing TMS.

Riege will be well represented at AirCargo with a booth and no less than four of our team members in attendance. For more information and to register, be sure to check out the AirCargo Conference website and we'll see you back in Orlando in just a few weeks.

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Welldex Logistics declares Scope well-done https://www.riege.com/us/blog/welldex-logistics-declares-scope-well-done/ Tue, 09 May 2017 07:00:00 +0200 Niels Schellingerhout https://www.riege.com/us/blog/welldex-logistics-declares-scope-well-done/ A customs broker by origin with 11 offices in Mexico, 2 in the USA and more than 90 years in the market, Welldex Logistics has recently branched out into freight forwarding.

In their own words, the Veracruz based freight forwarder chose Scope to take their business to the next level, taking special account of all the advantages presented by cloud based (SaaS) software, and the numerous integrations Riege is developing according to Mexican law and business requirements:

  • Mexican Tax logic is already implemented. Welldex Logistics is ready to invoice directly out of Scope.
  • The implementation of daily automatic download of exchange rates to Mexican Peso from the Banco de México is finished.
  • The integration of the popular Mexican accounting system CONTPAQi will be running with Scope 9.2 which ships in June 2017.
  • The development of a feature to validate Mexican tax IDs (RFC) is in progress.
  • Connection to Mexican SAT (Servicio de Administración Tributaria) to register AMS filings is under evaluation.  

Starting with about 15 users, Welldex Logistics expects to expand its freight forwarding business rapidly.

Providing first class services with a passionate team and some really smart tools, will drive Welldex to their goals. Supported by a no less passionate Riege team:

With a spirit like this, all expectations shall come true. Bienvenido on the smart side.

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Customs procedures of the world, unite! https://www.riege.com/us/blog/customs-procedures-of-the-world-unite/ Mon, 08 May 2017 08:00:00 +0200 Dirk Heidenfelder https://www.riege.com/us/blog/customs-procedures-of-the-world-unite/ While other vendors gather crowds of companies to cobble together the tools demanded by customers, Riege takes the correct and innovative route, building these integrations directly into Scope.

That's why over the last year, Scope Customs has opened its doors and arms to embrace 3rd party logistics applications, delivering unified customs integration. An efficiency revolution done the right way.

The Scope One-for-All integration unifies all available customs procedures in all countries. Currently in Germany, the Netherlands, Switzerland and the US.This gives Scope users the opportunity to

  • deliver a full set of data to the receiving customs process
  • integrate one country after another
  • expand the customs services within each country

All procedures are done without worries about data content and integrity. With this advanced integration, Scope users enjoy the benefits of

  • no retyping of existing data hence reduction of errors
  • improved workflow hence faster and more reliable response times
  • immediate information about exceptions (interrupting the flow of goods) hence enabling prompt action for customers.

The new Scope Customs integration has passed its baptism of fire with a seamless go-live for a new customer, creating customs declarations directly from the forwarding module.

Commercially, the integration offers fair pricing and little maintenance which leads to predictable, calculable costs, while the benefits of improved processes and expanded possibilities far outweigh these costs.

So if you want to change things for the better don't go to the barricades. Carry out a laid-back and relaxed customs revolution.

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Three key technologies for forwarders to monitor in the future https://www.riege.com/us/blog/three-key-technologies-for-forwarders-to-monitor-in-the-future/ Fri, 28 Apr 2017 06:00:00 +0200 Mark Ketcham https://www.riege.com/us/blog/three-key-technologies-for-forwarders-to-monitor-in-the-future/ Moore’s Law states that computing power doubles every eighteen months. While Moore’s Law appears to be slowing down, bumping up against limitations in material development, manufacturing and the laws of physics, technology in other areas continues to advance at breakneck speed.

As someone who has been in the technology side of logistics since the early 90’s but around air cargo all my life (my father worked in IT at Flying Tigers), I’ve seen more than my fair share of technology change over time. From computers the size of rooms to, well…computers that now fit on our wrists.

While we can get lost in the day-to-day operations of our business, I think it is important to realize that there are a few areas where increasing computing power and more powerful, collaborative software are going to come together and change the landscape of how we handle cargo in the future.

Before delving into the three things that we have identified, I would be remiss to not call attention to the increasing appearance and discussion of AI, or Artificial Intelligence. Certainly one of the most visible representations of this to date is IB&M’s Watson who is helping consumers and businesses alike solve problems as simple as their taxes or more complex issues that require analyzing business intelligence and helping companies make key financial decisions on investments and infrastructure planning.

Information sharing and collaboration through blockchain.

Blockchain is the technology which underpins the internet currency known as Bitcoin. In my travels, I’ve now actually seen some retail locations that take payment via Bitcoin. The simplest description of blockchain is that multiple parties to a transaction can contribute information about a transaction while maintaining control and verifying the authenticity of what they are providing. More importantly, the data cannot be changed by any other party other than whomever provided it initially. This means that forwarders can receive notification of a shipment, create the air waybill and other documents and electronically contribute that information to a “file” that will then be added to by the airline with status messages and by a Customs broker and trucker at the receiving end all the way through proof of delivery. This has the potential to bring additional transparency and visibility through the supply chain while securing the information that is contributed from adulteration by someone other than an authorized party to the transaction.

Payments between partners and across borders will accelerate dramatically.

Think of how long credit card payments or wire transfers take to complete. The time is measured in days, and somebody is sitting on the money between the time it leaves your account and arrives at the recipient. The European Union is looking to reduce that to seconds, ensuring that funds are directly sent between the two transacting parties with no delays or time for someone to use that money for their own financial float purposes. What if we could instantaneously and securely be paid for our work, or if we have cargo held up for payment of charges like freight or handling or breakdown or storage, we could immediately secure its release by rapidly sending money to the party who is owed? There are payment platforms offering these guarantee services to facilitate shipments now, and it will only expand as time goes on.

Augmented reality and virtual reality aren’t only for gamers.

Strap a pair of goggles powered by a smartphone to your face and listen to the comments you’ll draw from the audience. But there are legitimate business uses for technology such as this. Imagine being half a world away from your agent and helping them determine how best to load a ULD or charter aircraft. Imagine wearing a pair of augmented reality glasses or goggles that will project information about a shipment into your field of vision and how especially helpful this could be for things like proper hazardous materials compatibility or loading. The more a shipment can tell us about itself without having to refer to paperwork or other sources, the more efficient we can be in handling it quickly, effectively and ensuring the customer’s expectations being met or exceeded while also provided the user additional productivity and overall job satisfaction.

Riege is focused intently on researching and deploying the most viable current technologies for our clients. Our Scope product for forwarders enables collaboration, visibility and communication between stakeholders in the supply chain. We know that our customers ultimately want to provide the best possible service to their shippers and deliver technology and solutions that help them compete and win business from multinational competitors and integrators alike.

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The stand to stay https://www.riege.com/us/blog/the-stand-to-stay/ Thu, 06 Apr 2017 06:29:00 +0200 Benjamin Riege https://www.riege.com/us/blog/the-stand-to-stay/ Come and see us to get in touch and up to date. Explore the latest state of the art in logistics software. Enjoy our comfortable booth and our party on Wednesday starting at 5:00 pm. 

What else can you expect?  Your personal Scope demo conducted by the Riege Sales & Support team, a precious little gift, and if you like, meet the Riege management team. After all, there is no more to see and nowhere else to go. Between May, 9th to 12th. We're looking forward to welcoming you. 

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Scope keeps you connected https://www.riege.com/us/blog/scope-keeps-you-connected/ Wed, 05 Apr 2017 22:09:00 +0200 Mark Ketcham https://www.riege.com/us/blog/scope-keeps-you-connected/ Scope, our global TMS that offers multi-lingual service and support in Europe, Asia and the Americas, is a success because we have chosen to create partnerships and integrations that connect or integrate seamlessly with our product.

The development of technology is not unlike one of those games on a video board at a sporting event where people choose a character in a race and cheer for them to win. They are always jostling for position and sometimes the character in last place suddenly finishes first with a burst of speed at the end.

Because of the tremendous number of different companies and businesses in logistics, they each have technology that is modern or slightly older that requires someone to find a way to connect them to everyone else.

Within Scope, we have partnered with companies who connect to airline and sailing schedules, send messages to and from carriers and let our customers share their data with non-Scope agents or business partners around the world.

Champ, OAG, SITA, Ocean Insights, Cargosmart, GT Nexus, Inttra, Cargonaut and portbase are just a handful of the vendors that we have integrated into Scope where our customers can remain in a transaction, access key data to make a booking or transmit documents and finish all within the same file flow.

We also know that at Riege, we’re not accountants and many of our customers are using third party accounting solutions for not only their operations, but other parts of their business as well. This is why we have integrations with accounting packages such as Abacus, Exact, Sage and Quickbooks where customer data, credit status/limits, accounts payable/receivables and invoices can seamlessly and without human intervention move back and forth, saving valuable time and employee overhead in a department that doesn’t generate revenue; accounting.

Riege continues to evaluate technology platforms and providers to bring solutions to Scope customers around the world. If you have a suggestion for an integration partner or would like to see how our integrations and partnerships function within Scope, contact us for more information.

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The Flying Dutchman https://www.riege.com/us/blog/the-flying-dutchman/ Tue, 21 Mar 2017 11:13:00 +0100 Henk Boorsma https://www.riege.com/us/blog/the-flying-dutchman/ Recognized for storming sea operations, the true import of the legendary Flying Dutchman finally has been revealed. Berkman Forwarding speed up their operations with Scope by Riege.

Initially, Berkman Forwarding was looking for an Order Management System (OMS) that could automate booking processes between their office  in the Netherlands and their offices in China, Vietnam and India as well as their agents in other Asian countries like Indonesia, Taiwan, South Korea, Malaysia and Japan, to name a few.

What they needed was a system in which both Berkman Forwarding and their partners could perform all daily operations. Until that point, these operations were done solely via Email and excel sheets and were not entered into a system up until a booking was actually placed with a Liner Agent and shipped on board.

Riege was ready to deliver the OMS, but not without Scope owing to our own claim assuring the best performance possible – without compromise.

After an impressive demo of the overall scopes of Scope and a precise demand analysis by Johannes Riege, Berkman Forwarding were convinced to purchase both the required OMS and Scope.

The solution was designated to fulfill their demands completely — ocean bound but flying like an eagle. With flying colors they boarded Scope. All the other options seemed mostly ghostly.

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Size doesn’t matter – except for the software https://www.riege.com/us/blog/size-doesnt-matter-except-for-the-software/ Wed, 15 Mar 2017 10:46:00 +0100 Andreas Rohde https://www.riege.com/us/blog/size-doesnt-matter-except-for-the-software/ Kras-Logistics understand themselves as a logistics service provider and put this into practice daily. The industry standard guidelines for a quality management are widely exceeded by their own requirements. Profound expertise, ambitious engagement and regular staff training are the keys to their success.

Each customer and every order is deemed of utmost importance. Whether  shipments are large or small, they’re all treated the same way – reliably, efficiently and on time. That’s what has made Kras-Logistics big.

So Kras-Logistics needed a new software system, an innovative smart solution that met the company’s demands for a long-term, future-proof transport management system, to handle their worldwide business but not  costing the earth. The solution for these requirements was Scope by Riege.

Scope is a cloud based application (SaaS) and this allows it to continuously advance, driven by improvements and enhancements added to a permanent set of vital features. This combination ensures unrestricted state-of-the art technology. 4 major and numerous minor updates per year  guarantee that Scope is both programmed for the future and has a future.

The Kras-Logistics team had explicit requirements and Scope hits all of these high-notes:

  • integrated notification processes (Pre-Alerts)
  • automated invoicing processes
  • simple clearing of customs declaration
  • integrated air cargo security checking
  • smooth communication with airlines (e-freight)

A point that factors heavily in favor of Scope is its cloud based mobility. The work-day at Kras-Logistics never ends, the focus of their business activity is the shipment of aircraft parts. They are specialized in AOG (Aircraft On Ground) shipments and these are handled 24/7 by Kras-Logistics staff, meeting the highest level of uncompromising professionalism. Orders are taken at any time and anywhere, day or night which is where Scope’s mobility becomes crucial.

14 users at Kras-Logistics branch Frankfurt work successfully with both Scope Air Freight and Scope Customs. Migration is in planning stage for the Russian and UK branch.

As a sign of their growing success, Kras-Logistics will move into their own new offices in November 2017. This is a case where size does matter for Kras-Logistics.

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Evolution No. 9 https://www.riege.com/us/blog/evolution-no-9/ Tue, 14 Mar 2017 10:22:00 +0100 Sascha Plath https://www.riege.com/us/blog/evolution-no-9/ One giant leap. Scope 9.0 provides numerous improvements and enhancements covering the scopes of freight forwarding, customs, finance  and administration.

Forwarding

Safer shipment cancellation via pop-up.

Cancelling a shipment now causes a pop-up. Cancellation reasons can be defined as category “Cancel order” via Maintenance > Reasons.

Air Freight

Import consolidated shipments via CSV Import.

In the module Import-Master, it is now possible to import manifests via “Import CSV”. This reduces the manual effort to add individual HAWB shipment details to a minimum or it even eliminates entry completely.

New design for AWB-Editor.

The rating lines in particular are modeled more closely to the awb-formula. HS Codes can be edited in the text line again.

Sea Freight

Transmisson of Vermas Messages.

The Vermas message (which contains the VGM-Information) can now be sent separately for master and single shipment/FCL single shipments. The connected portals are: INTTRA / GT-Nexus / Cargosmart.

Capture multiple BHT and AES per commodity line.

BHT orders can now be created with AES - AND - BHT customs details at the line level.

Adaptation from the DUX registration according to the Zapp-Newsletter 35.

According to the Zapp-Newsletter 35 the registration “DUX” changes on march 2017. Additionally two exceptions for registration “MIT” are removed on the 01.01.2017.

Finance

Activity Type per Cost Center.

With Scope 9.0 a Cost Center can be assigned to an activity type. The Cost Center can be respective to the Shipment Type, the Customer, or for a rendered service, for example the customs clearance by another branch.

Group internal accounting.

Scope 8.6 introduced Intercompany-Billing. There are now 3 options: 1. Select the order for the opposite party myself. 2. Have the order selected by the opposite party. 3. Do not create the automatic accounts payable for the opposite party.

Reduction of the Basis-Types in calculation.

Basis-Types for the calculation from Airfreight (AF) and Seafreight (OF) orders are limited as followed: 1. AF Buying – only Chargeable weight. 2. OF Buying – container type, number of containers and W/M. 3. AF and OF Selling – same basis as per buying tariffs, additional “amount charge type (cost)”.

Differentiation of tariffs FCL / LCL.

Sea Tariffs can now be differentiated between FCL and LCL Buying/Selling.

General

Import customs clearance simplified with freight amounts on the General tab.

Air and sea freight Import shipments are extended with new fields on the General tab: This simplifies the customs clearance of shipments.

Enhancement of Shipment overview.

The shipment overview has been extended with the following fields: ETD, ETA, ATD, ATA, Customer Partner (the party who according to the incoterm is flagged as the Customer), and “Is / Is not - Shipper, Consignee or Agent”.

UN/Locode for transport order.

Tariffs can now be defined for fixed routes on transport orders. Departure / Destination UN/Locodes of Pickup / Unloading are used for this. Each screen for transportation orders is extended with UN/Locode fields.

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Cope with the big boys https://www.riege.com/us/blog/cope-with-the-big-boys/ Tue, 14 Feb 2017 16:08:00 +0100 Christian Riege https://www.riege.com/us/blog/cope-with-the-big-boys/ There is a well-worn belief within the forwarding industry that smaller companies cannot possibly compete with the big boys of the business because they simply cannot afford the hugely overpriced Transport Management Systems deployed by global players. These systems claim to be integrated, efficient and comprehensive, thus justifying their enormous expense.

Anyone pushing this myth has most certainly only one goal in mind – either to keep the competition down or to stop you from thinking big. But don’t believe it, there is a true and affordable solution that exists and is within reach. The name is Scope.

Scope is the comprehensive Transport Management System (TMS) that delivers state-of-the-art features and functions so innovative they add up to a significantly smarter solution. And Scope – by the way – creates the e-AWB automatically with the completion of a shipment, without extra effort or cost.

Sounds a bit as if it fell from nowhere out of the sky? Well yes, it may look like that but check-out the good things it brings:

Cloud Transport Management System

Unlike any other logistics software, Scope lives up to its slogan “Innovation in Logistics”.

Scope is exclusively available as Software as a Service (SaaS) delivered through the safe, secure Riege cloud, an industry standard, presumably only to us since 2008 when the first Scope customer went live, and long before public awareness of the cloud permeated the market place.

Next to simply making use of advanced technology, there are multitudinous advantages to Scope in the cloud. Bringing high-end technology to operations without burdening your wallet for incalculably large one time investments. There are reasonable monthly fees, Riege ensured resilience and on demand scalability, these make Scope even smarter. And because it is a cross-platform you can run Scope on macOS, Windows or Linux.

Trivia on the brink: You can run Scope between and above the clouds, via WiFi on a plane 35,000 feet above ground, literally from anywhere else like the hotspot on your phone. Its connectivity is boundless and not even the sky is the limit.

Competitiveness

Since users only pay per use of services, even small and medium size forwarders can afford this comprehensive, big solution which inexplicably bears the price tag of a small one. We are pretty proud to say that in this regard, Scope makes a substantial contribution to the democratization of the forwarding industry.

Even as a small forwarder you can get the same tools being used by much larger companies and compete on their turf. This pitches you into a realm where you generate your advantages via the business practices you develop around this tool. Your Transport Management System becomes the driver of your business rather than a dead-weight.

Benefits

Innovation is an ongoing process within Scope. This means day-to-day refresh of all master data such as taxes, location codes, customs code lists and integrated data transfer from third party suppliers.

Numerous integrations ensure seamless connectivity to your many partners and participants in the supply chain; the airlines, ocean carriers, customs authorities and compliance check databases.

Fast and effective execution of shipments combined with direct connections to third party suppliers results in automatic cost savings and competitive advantage.

Given its functional completeness, Scope is also remarkably low-maintenance. It comes with professional online support which can be effortlessly activated by the customer. Additional internal investment in IT is not required, users and management can concentrate 100% on core business and not “computer issues”.

Ease

Contrary to other vendors in the market, you do not need a large project-team or hordes of consultants to implement Scope. Our skilled and experienced team has successfully managed larger-scale projects smoothly with little interference in daily routines.

To read the full story of constructive collaboration between Riege and a client leading to the flawless implementation of Scope see Streck Transport and C.H. Robinson case studies.

ROI of a Transport Management System

Last but not least is the question of ROI which is really eye-popping in comparison to increased spend where no Transport Management System is deployed. ARC Advisory Group conducted a survey and found that even an average Transport Management System reduced overall freight spend by about 5% to 10% while they assumed that without a Transport Management System the spend would have increased from 5% to 10% or more, since this would require purely manual processes for planning and execution.

Since Scope is not an average Transport Management System but the likely smartest solution around, a ROI above 10% is to be expected combined with the assumed 10% spending increase without a Transport Management System, adds up to an impressive 20% in total difference. Who wants to miss out on that?

Deal

To get Scope is as easy as Scope is itself. Simply contact sales@riege.com. You will get a great tool and a big deal.

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High-flyer https://www.riege.com/us/blog/high-flyer/ Fri, 10 Feb 2017 16:12:00 +0100 Mark Ketcham https://www.riege.com/us/blog/high-flyer/ As you know, Scope works from the cloud, but did you know Scope works flawlessly even above the clouds? This is the full story:

A Scope user on his way from Europe to the USA connected his Laptop to the aircraft’s WiFi 35,000 feet above ground to check his Scope operations in-flight. He had to share bandwidth with a plane-load of passengers, and so he was dubious this was going to work since many of his fellow flyers were already on their devices and online.

Maybe Scope would not even connect or if it did performance would be unstable, they were after all speeding along at over 500 m.p.h. To his great surprise and joy, it worked. Scope performed perfectly, no different to sitting in his office on the ground. He could check his operations and even execute tasks.

“Scope not only gives wings to my operations”, he reported later on with a wink to us, “it’s a high-flyer in the truest sense of the word.”

So what does this mean for you as a freight forwarder? Get Scope. If you haven’t got it yet, it’s high time.

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See you in Singapore https://www.riege.com/us/blog/see-you-in-singapore/ Wed, 25 Jan 2017 22:07:00 +0100 Johannes Riege https://www.riege.com/us/blog/see-you-in-singapore/ Save the date for one of the most important and most exciting events for freight forwarders all over the world on February 7-10, 2017 at the Suntec Singapore International Convention and Exhibition Centre.

“Thanks to the unprecedented opportunities to build new relationships and strengthen existing ties, the conference is firmly established as the most productive business-generating platform of the year…and the 2017 conference will offer even greater avenues for you to develop new partnerships and secure more business.”
— WCA First (Source: website)

As a WCA vendor for innovative IT solutions, Riege Software International will not only attend the conference but provide members the opportunity to discuss their logistics needs, and their desire for smarter and future-proof software solutions.

President Johannes Riege will be available as well as Mark Ketcham, VP, The Americas and Hong Kong based Managing Director, Asia Pacific Patrick Ling.

“You are cordially invited to experience Scope, most likely the smartest Transport Management System which automatically creates e-AWBs on completion of each shipment. See live how impressively fast Scope connects to WIN directly with no delays. Curious? We are looking forward to giving you a One-on-One meeting for a profound personal insight.”
— Johannes Riege, Chairman

What else can we say? Feel free to schedule now. See you in Singapore.

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Lubricating Innovation https://www.riege.com/us/blog/lubricating-innovation/ Tue, 03 Jan 2017 09:20:00 +0100 Christian Riege https://www.riege.com/us/blog/lubricating-innovation/ As you know, Scope is smart and getting smarter by the day because it is a growing body of continuous improvements. Great new ideas are often presented by users themselves whose suggestions are frequently incorporated, making the application even more innovative and useful.

That's exactly what happened, when the "Enhanced Notification" feature was introduced with the release of Scope 8.4.

Not long after launch, Kasra Ferasat of American Export Lines approached us with some useful hints for improved functionality of this feature which he generally described as:

“Great feature to help reduce emails!!!”

His excitement is genuine since he has been an avid Scope user dating back to March 2014:

“During the first demo, we were impressed by how simple and straight forward the user interface and processing of shipments was within Scope.”

This excitement continues whenever he tries a new feature like the ability to assign a shipment from one operator to another, but he felt that when this action occurred the notification needed to be a little bit “louder”. He came up with a couple of ideas to lubricate the engine for even more better performance. Kasra's argument was convincing:

“If there are any unread messages in the notifications bar, the notification button should be a bright color, even when you are not hovering over it. The sooner you notice, the faster you know – and accomplish your work.”

Kasra simply created some improvement tickets, and we immediately executed one of them, and another followed shorty after. The others are still "on ice", but should see the light of day any time now.  With the latest release due in a few weeks, users will feel a definite step-up in speed powered in part by smart ideas from customers, differentiating Scope from any slower, unsmart solution.

So all you potential providers of ideas, feel encouraged and motivated. Even a noob can add lube. We always are delighted to receive your insights and ideas. As you've just learned, a good idea can be transferred easily and speedily into Scope – faster than you get most pesky engines running.

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More than words https://www.riege.com/us/blog/more-than-words/ Fri, 23 Dec 2016 15:20:00 +0100 Benjamin Riege https://www.riege.com/us/blog/more-than-words/ Looking back on 2016, we see another year of drama and catastrophes. And we are not talking business and the economy. We talk about war and violence, hate and repression, doom and death, all of them exceeding our imagination, and unbelievably, this is happening in the 21st century.

Yes, some of our businesses might have been affected in one way or another, but most of us are doing well and prosper in stark contrast to the many who suffer from losses – losses of livelihood or even worse, loss of physical well-being or even life.

We keep asking ourselves, are we utterly helpless just because all this misfortune happens outside of our daily experience and beyond our borders? The answer is NO! Just because most of our legal entities are Ltd. doesn’t mean our options are entirely limited.

You will not change the world, but if you take a look around the world you inhabit, your family and friends, your colleagues or even a stranger in the street, you’ll find lots of opportunity to change some things, little things, for the better.

For love and peace, search your own hearts first. Make Xmas more than words. Make words come alive, bring the spirit to life – and share it with as many as possible.

If you are looking to contribute on a broader scope, you can do it here; we do:

www.christian-liebig-foundation.com

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Scope 8.6 – Whiz at numbers https://www.riege.com/us/blog/scope-8-6-whiz-at-numbers/ Tue, 20 Dec 2016 14:39:00 +0100 Sascha Plath https://www.riege.com/us/blog/scope-8-6-whiz-at-numbers/ Count on the best: Top Features in Scope 8.6 support and enable a multitude of calculations in Forwarding and Finance.

Forwarding

Net rate search now also available in Sea Freight.

As in Scope Air Freight, the net rate search is now also provided in Scope Sea Freight. After entry of search criteria the results for net rates are displayed as well as the surcharges.

Consolidation of bookings into shipments.

One or more bookings can be added to a shipment or may be removed. Shipment data will be adjusted automatically.

Finance

Jobcosting definable through activity type.

While recording the activity type you can determine which cost should be billed to any selected party.

Variable cost center in title bar.

The cost center is now displayed in the title bar. The standard cost center for the type of shipment is set by default, but can be replaced by any other.

Notes now available in Scope Connect.

If a shipment in Scope is tagged with the notation “Web”, it will be visible in Scope Connect by just clicking the shipment.

Global summary of costs and earnings.

In addition to the local records, costs and earnings can be viewed in the shipment overview on a global scale. Individual branches can be added or removed.

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Q: How many QAs do you execute for Scope? A: More than 20,000 per Release! https://www.riege.com/us/blog/q-how-many-qas-do-you-execute-for-scope-a-more-than-20-000-per-release/ Tue, 11 Oct 2016 16:08:00 +0200 Sascha Plath https://www.riege.com/us/blog/q-how-many-qas-do-you-execute-for-scope-a-more-than-20-000-per-release/ One of our top priorities is such a big issue for us that we write it in capital letters: QA – Quality Assurance. With each enhancement and change in Scope we execute some 20,000 (or to be exact: 20,392) automated test runs and these increase with every new release. This is not some casual process, at Riege it’s a rule.

But if that’s not enough; our specialized support staff for Air, Ocean, Handling and Customs conduct an impressive number of manually operated tests. Based on various and diverse scenarios, each new Scope release is tested with physical data entry to ensure smooth sequence of operations. (QC – Quality Control). At the same time, this procedure checks the execution of required or intended changes and enhancements within Scope.

And that’s still not everything. Before a new version goes live, it is installed on each customer’s individual test system, so the customer may check it for themselves that operation is faultless. This step safeguards against unexpected and undesired problems occurring during daily operations.

Yet long before any of these activities get underway, a set of mandatory steps need to occur. For each and every change or enhancement a ticket will be opened and will not be closed until the entire QA / QC procedure is completed. The full details of the testing process will be logged in this ticket. This preserves a history of all test results for all Scope releases.

The bottom line is that, all innovations will be recorded in the changelog and documented in the official Scope manual. New top features are comprehensively described with in-depth explanations. Video tutorials demonstrate their practical usage. Training and workshops can be be conducted on request to ensure complete understanding of these innovations and their implications for administration.

Our insistence on these intensive Quality Assurance and Quality Control programs, combines to deliver an exceptional product that differentiates Scope from other systems and makes it even smarter.

Scope QA + QC at a glance:

  • Over 20,000 automated test runs during each assembly phase
  • Manualy executed release checks in step with actual practice
  • Creation and adjustment of documentation and changelogs
  • Detailed explanations and creation of video tutorials for top features
  • Provision of training and workshops

Interested in QA at our HQ in Düsseldorf? Apply now.


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Scope 8.4 – Freedom of choice https://www.riege.com/us/blog/scope-8-4-freedom-of-choice/ Thu, 08 Sep 2016 14:28:00 +0200 Sascha Plath https://www.riege.com/us/blog/scope-8-4-freedom-of-choice/ The Top Features of Scope 8.4 allow to set important parameters such as filters and choices by the user himself. Synchronistically, automated alternatives to manual import functions have been added or optimized.

General

  • Note function with shipment transfer to other user

Forwarding

  • User administration of airline products
  • AWB print improvement

Finance

  • Import of ZIP-zones for ZIP-Schemas
  • Improvement of shipment overview
  • New appliance “OB & Credit Limit Import”
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SaaP – Software as a Partnership https://www.riege.com/us/blog/saap-software-as-a-partnership/ Wed, 31 Aug 2016 15:18:00 +0200 Rita Schmidt https://www.riege.com/us/blog/saap-software-as-a-partnership/ Determining which new Transport Management System to buy is a long, arduous process of establishing criteria, comparing systems, evaluating their performance, identifying compatibility with individual demands, flexibility of adjustments and overall features.

But one fundamental criteria is regularly omitted when it should be a paramount feature – customer support. Customer support should be far more than simply the usual after-sales service by the software provider. Customer support is an essential component to fully leverage the potential offered by an advanced, innovative system that is designed to drive progress and move the customer forward. Utilizing, indeed capitalizing, on the possibilities of a new system is the impetus for change in the first place. The desire for greater efficiency while simultaneously increasing services and options for existing customers and enticing new prospects.

Roll-out of new software is accompanied by intensive staff training, following this there is a period of acclimatization and development of improved routines to streamline day-to-day operations. But this is only the beginning. The implementation of new software must be regarded as an investment not just a change. The goal is to achieve growth and increase profitability, a race to get return on investment in the shortest period of time and ensure a company’s successful future. First rate support is crucial to reaching these goals.

Support is not a feature in itself, and should not be considered a simplistic process of bug-fixes and troubleshooting. Software support is not like servicing a vehicle where a quick trip to the garage for some replacement parts and a little lube make all the difference. Support, as we understand it, is an ongoing process of presence, contact and interaction with the customer, enriched by depth of forwarding expertise which makes support a real key feature. Any vendor not offering this kind of service clearly has a shallow, trouble-prone solution.

10 examples of the quality support provided for Scope

  1. Following initial training, online video training is provided to clarify and answer specific questions regarding individual usage.
  2. A test system is installed to enable new users to become familiar with Scope prior to access to live operations. The system is also available for demonstration of new features as well as problem solving.

  3. With 4 major and several minor updates Scope delivers up to 12 releases per year. A resilient QA (Quality Assurance) is conducted for each new release.

  4. Configuration support for complex subjects like tariff maintenance or customization of individual documents accelerates progress and eases usage.

  5. Since Scope is continuously improved and enhanced, users are regularly informed about new features and changes by release notes and top feature videos.

  6. Support tickets are treated in the shortest amount of time possible. Regularly confirmed by customers.

  7. Support staff are forwarding experts and not technicians. They speak the language our customers speak and understand. They perceive themselves to be connectors between users and developers rather than company representatives.

  8. Substantial expertise and long experience is constantly updated with further education, for example aviation safety. This assures competence in current forwarding issues. 
  9. Customer calls are a regular component of customer care, not only for on-site resolution of problems but to deepen customer insights of more efficient Scope usage.

  10. Long-standing, loyal staff guarantee continuity in collaboration. A customer has always direct access to their established contact person, skipping receptionists or call centers.

Final conclusion before final decision

Support as a product key feature that turns a business relationship into a real partnership. This is why depth of support and quality of support should be considered from the very beginning, prior to software acquisition. Making a decision without thorough analysis of the quality of support is the first step in the wrong direction. It can take months for poor support to fully manifest itself and result in years trapped in an unpleasant solution, risking financial loss and business stagnation. When the time comes to make up your mind, think of software as a long-term partnership.

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Sandwiches & Software https://www.riege.com/us/blog/sandwiches-software/ Wed, 24 Aug 2016 15:12:00 +0200 Mark Ketcham https://www.riege.com/us/blog/sandwiches-software/ Hungry for more information? Fed up with half-baked solutions? In Grand Ballroom A we’ll serve you scrumptious snacks and feed your mind and body with eupeptic[1] information on Scope – the Transport Management System that creates e-AWB automatically. You will have the opportunity to

  • meet Riege staff and e-AWB experts
  • talk to satisfied Scope customers
  • zero in the multi-modal capabilities of Scope
  • be pleasantly surprised by automated e-AWB creation
  • just relax doing nothing at all

We will be glad to satisfy your hunger for food and lore. In Grand Ballroom A at the Sheraton Gateway, just a few steps away. Come on in – and enjoy.

[1] Eupeptic (yo͞oˈpeptik), adjective: of or having good digestion or a consequent air of healthy good spirits.

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Keep Georgia on your mind https://www.riege.com/us/blog/keep-georgia-on-your-mind/ Tue, 23 Aug 2016 15:12:00 +0200 Mark Ketcham https://www.riege.com/us/blog/keep-georgia-on-your-mind/ As you know

The e-AWB promoted by IATA is based on the electronic FWB and delivers:

  • Lower Cost
  • Less Paper
  • Fewer Errors
  • Fewer Delays
  • More Efficiency
  • More Connectivity

Good to know, but Riege solutions have provided these e-AWB benefits since 1995.

What you need to know

A web search will show there are numerous e-AWB tools available. These are an assortment of plug-ins, web portals and standalone solutions, but none of them provide an integrated efficient solution.

But such a solution exists – Scope by Riege. Running resiliently since 2006, Scope is an integrated Transport Management System of which the e-AWB was an essential part right from the beginning. This is also true for its predecessor Procars, enabled to do e-AWB since 1995.

No more questions – just one answer

Going for the e-AWB and finding it makes yet more work? That’s out of question. With Scope, you don’t even have to think about the e-AWB. It’s there.

The true solution

Scope is the comprehensive Transport Management System for air, ocean, ground transportation and handling as well as customs. Creating an electronic airway bill automatically with the completion of a shipment, Scope is appreciated and relied upon by 4.000+ users in 24 countries around the world.

Shape your future and switch to 100% e-AWB without any deviation. Don’t go for just second best. Go for Scope – Innovation in Logistics.

Experience Scope live

Eager to experience Scope in a live presentation? See me on August 16th
in Atlanta at the eAWB360 event. To fix a date please call: (844) 474 -
3436 or mail: ketcham@riege.com

Get in the mood now!

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Eventually events for real! https://www.riege.com/us/blog/eventually-events-for-real/ Tue, 23 Aug 2016 15:03:00 +0200 Tobias Riege https://www.riege.com/us/blog/eventually-events-for-real/ For a long time missing tracking data meant that seafreight shipments effectively disappeared for a week or two once the vessel departed origin port. This radio silence was particularly acute from the importers point of view since it limited reliable planning due to the complete uncertainty about the true position of the freight. Managing the sea freight supply chain has never been smooth and efficient due to this gulf of uncertainty.

Recent cooperation between Riege Software International and Ocean Insights enables Scope, Riege’s innovative Software for logistics, to put an end to missing sea freight tracking events. Ocean Insights collects shipment tracking data from ocean carriers and other systems, and this enables them to provide accurate tracking data for shipments.

An interface to Ocean Insights connects Scope to their container tracking system, acquiring tracking data for shipments import agents may not be able to get from the export agent – with no extra effort involved: When a sea freight shipment is created in Scope, a search will be initiated using the master bill or carrier booking number. These details are sent to Ocean Insights as a query.

Once matched to a shipment in the Ocean Insights database, Ocean Insights will feed any previously stored events and ongoing events back to Scope. These events are mapped to milestones in Scope tracking plans and can then be used to initiate and complete milestones. The resulting tracking and monitoring information is available in both Scope and Scope Connect.

So for Scope users, there is no more missing information on sea freight events. Cast off!

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Scope 8.2 – The new acceleration formula https://www.riege.com/us/blog/scope-8-2-the-new-acceleration-formula/ Tue, 23 Aug 2016 14:53:00 +0200 Sascha Plath https://www.riege.com/us/blog/scope-8-2-the-new-acceleration-formula/ The Top Features of Scope 8.2 comply with rules, shorten processes, improve evaluations. Thus they deliver reliably faster more desired results.

Forwarding

  • VGM registration according to new SOLAS rule 
  • Specific selection from OAG-Flightschedule 
  • Templates for RFS-Flights 
  • SITA improvements 

Finance

  • New base in tariffs
  • Extension for partner turnover report
  • Exchange Rate updates
  • Manual entry of evaluation basis

NL Customs

  • AGS Partner positioning and defaulting
  • New PD fields on Customs Partner
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Scope secures safety at sea pronto https://www.riege.com/us/blog/scope-secures-safety-at-sea-pronto/ Tue, 14 Jun 2016 00:13:00 +0200 Rita Schmidt https://www.riege.com/us/blog/scope-secures-safety-at-sea-pronto/ On July 1, 2016, the new SOLAS rule for Verified Gross Mass (VGM) of containers will come into force. Although there is a three-month grace period, Scope will be VGM ready and on time with its 8.2 release. Secure processing of orders and safety aboard vessels at sea ranks above all else.

Entry of all necessary data is provided in the container editor. By default, the Gross Weight (Container Tax-Weight plus Loaded Weight) will be recognized as the VGM. Date of weighing is equal to the date of entry. The operator in charge will be identified as the responsible person. All information can be edited should the responsible person or data need to be changed.

When ready, the VGM information will be transmitted via DAKOSY within the B/L, or via INTTRA, GT-Nexus and CargoSmart within B/L instructions. The VGM details are also printed on the B/L instruction or the B/L itself for those shipping lines that are not accessible via an interface.

Thus Scope ensures both secure process and safety at sea.

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Keep cool! https://www.riege.com/us/blog/keep-cool/ Fri, 10 Jun 2016 08:00:00 +0200 Christian Riege https://www.riege.com/us/blog/keep-cool/ Scope is smart and getting smarter every day because it is a continuously growing body of improvements. Great new ideas are frequently presented by users themselves, but as good as an idea may be, often it cannot be implemented immediately. Consequently, some of those volunteer inventors feel we have cold shouldered them. Nothing could be further from the truth! Good ideas do not get lost, even if they are not immediately implemented in Scope. We just put them on ice for some very good reasons you may like to know about:

  • Our continuous work on Scope makes great demands on our human resources. We extend and improve Scope in diurnal rhythm. The effort involved regularly turns out to be larger than generally assumed. Visible results tend to be just the tip of the iceberg. The actual labor involved is seldom measured in either hours or days but more often in weeks.
  • We have to prioritize: Continuous further development of Scope demands necessary bug-fixes and user-specific extensions like interfaces, and the huge share of working hours which these demand cannot be underestimated. Then there are paid for orders which take absolute priority as our customers do not expect us to keep them waiting.
  • We are above all, uncompromisingly true to our quality standards. Nothing will be knocked off in a hurry or as an after-thought. That wouldn’t be a good idea at all.

For these and other reasons we have to put some really good ideas on ice. But think of this as keeping them fresh, not trashed but waiting for their day in the sun. All good ideas are collected and chilled. Periodically they are checked and rated. Finally, an internal project team decides which idea will be implemented at what time. This may take a while, but one fine day they will appear, and then not only those who provided good ideas but all users of Scope will benefit and agree: “It was worth waiting for.” Until then, just keep cool.

So all you potential providers of ideas, do not lose heart. On the contrary! We always are delighted to receive their insights and ideas. Once in awhile a good idea can be transferred easily and speedily into Scope and when we get this opportunity, good ideas are implemented faster than ice melting in the sun.

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Ho! Done! Time to unsaddle https://www.riege.com/us/blog/ho-done-time-to-unsaddle/ Fri, 03 Jun 2016 15:51:00 +0200 Christian Riege https://www.riege.com/us/blog/ho-done-time-to-unsaddle/ Some rides are not as smooth as expected. We thought we had finalized Scope 8.0,  but quickly realized the beast still needed taming. Our team worked hard on this release, we were ambitious and engaged but some customers were confronted with something best described as a bucking bronco. The good news is that we finally broke our mustang.

I would like to take this opportunity to thank the entire Riege team involved in efforts that delivered final success.

Most importantly, I feel obliged to thank and honor our customers who took the first rough ride. Their professionalism and extensive feedback made possible the realtime resolution of these unexpected problems.

Cheers to all of you. Now take a little time to relax. You all deserve a rest from this temporary bump in our ride.

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Don’t go for just gold. Go for platinum! https://www.riege.com/us/blog/dont-go-for-just-gold-go-for-platinum/ Wed, 01 Jun 2016 02:25:00 +0200 Mark Ketcham https://www.riege.com/us/blog/dont-go-for-just-gold-go-for-platinum/ In our continued dedication to the freight forwarding community, we at Riege Software International are delighted to update our membership with the Airforwarders Association (AfA) to platinum sponsorship.

“It’s not for the decoration and the honors, it’s to show our deep commitment to AfA and our fellow forwarder members.”
– Johannes Riege, CEO and Founder, Riege Software International
“The Airforwarders Association is proud to welcome Riege Software International as its newest Platinum member. We have come to know their team’s fine product offerings to our industry and appreciate Riege’s ongoing commitment to our organization and its members.”
– Brandon Fried, Executive Director, Airforwarders Association

To celebrate this graduation together with our forwarder members within AfA, we decided to make you an offer that deserves to be called unique – a first class e-AWB TMS at a price you would expect to pay for one of those cattle class products.

In an effort to change the long-standing industry impasse where small forwarders cannot afford first class technology and solutions, Riege feels obliged to change the game and provide small forwarders with a full featured platinum solution which we call Scope and we will do it at an affordable flat rate.

Scope is the innovative multi-modal TMS solution that will provide integration with your air carriers (e-AWB & e-freight), ocean carriers, agents, customers and US Customs (CBP). This is the sole solution that will equip you with first class technology at a cost you can’t afford to miss. You provide platinum services. Now do yourself and your customers a favor, get a platinum TMS.

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Rise high in Phoenix https://www.riege.com/us/blog/rise-high-in-phoenix/ Fri, 27 May 2016 14:00:00 +0200 Mark Ketcham https://www.riege.com/us/blog/rise-high-in-phoenix/ We are proud to announce that Riege Software International will attend the AirCargo 2016 Conference in Phoenix, AZ, from June 8-10. We will be a Bronze & Golf Breakfast sponsor of the event. 

Riege is changing the game and the conversation about e-AWB and TMS technology and its affordability for small forwarders. We are giving them a way to compete using world class technology for less than their companies monthly cell phone bill. So no longer it has to be discussed whether there is an affordable way for small forwarders to manage their entire multimodal forwarding business – Multi-Modal (Air, Sea, Truck), Documents, Finance, Web tracking, Airline/Ocean carrier, US Customs Integration and do e-AWB/e-freight. Now there is an affordable way and it is the game changer "Scope", from Riege.

As a special delicacy you can experience a demonstration of the impressive Scope system, the multi-modal TMS with integrated e-AWB. Scope will lift you to higher altitudes and empower you to easily manage and track your entire business cycle – from quotes to delivery – while satisfying US customs regulatory requirements, including completely paperless processing.

Experience Scope – the smarter, sharper, stronger TMS that outshines others by

  • Intuitive entries and meaningful summaries
  • Appealing desktop and efficient workflow
  • Convincing performance and impressive results

To benefit from this game changing promotion book a flight to Phoenix and get a ride to the future. I am looking forward to meeting you there. Please call me directly (844) 474-3436 for a personal appointment.

Have a pleasant flight.

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Simple is outrageously hard https://www.riege.com/us/blog/simple-is-outrageously-hard/ Mon, 09 May 2016 10:58:00 +0200 Christian Riege https://www.riege.com/us/blog/simple-is-outrageously-hard/ It is said that it’s the simple things which make life comfortable. While at first sight this proposition sounds like the priggish rediscovery of a luxurious habit of modern modesty – cabbage instead of caviar, at least for the crowd – you may easily detect an element of truth in it: Whoever makes it his business to find a simple solution to a problem instead of creating a complex puzzle of hopefully corresponding partial solutions has a hard row to plow. Although pleading and searching for simple solutions doesn’t necessarily make one’s life easy. On the contrary. Simple is outrageously hard, it frequently costs a lot of blood, sweat and tears – and needs an incredible amount of persistence.

Looking at our business, an appropriate example of how to solve fundamental problems the simple way instead of making use of complex structures, is the invention of the wheel (and before that the hammer and chisel). The wheel has made human life more agreeable and easier by simplifying the movement of goods from A to B. But it was a long and winding road to get there since a variety of conventional and established but simultaneously laborious and lavish procedures already existed and needed to be overcome. And more than a few people earnestly tried to improve these old-fashioned techniques rather than looking for superior and simpler solutions.

“If I had asked people what they wanted, they would have said faster
 horses.”
 — Henry Ford

The point is to improve and facilitate the future, and to discard things which have become outdated and do not have any future at all. Complexity can be nothing more than the sum of numerous components which in practice have proven to be either redundant or – even worse – counterproductive.

I could have done that myself

The ingenious part to a simple solution is – in retrospect – always so obvious and close. “I could have done that myself!” True! But I didn’t. Unfortunately, this point of view reveals another fatal drawback: The determination to downgrade the value of the solution itself as well as its creator’s achievement.

In many cases, it is still the case that only visible complexity of a solution represents perceived added value and therefor justifies a higher price. If it’s simple and looks simple it simply cannot cost anything at all, or at least not a lot, regardless how efficient it may be.

In fact the opposite is true: It is the plain, almost invisible simplicity of a solution which is worth not only the highest level of appreciation but also the money. Sometimes it’s even priceless, because the journey to simplicity may be incredibly long. Reduction takes time.

“ I didn’t have time to write a short letter, so I wrote a long one instead. ” – depending on source: Voltaire, Johann Wolfgang von Goethe, Mark Twain, Karl Marx, Blaise Pascal

A software developer who dedicates himself to the principle of reduction, in other words simplicity, may finally present nothing but a single button and no one can tell that it is the result of hours, days, sometimes weeks of hard work, endless ideas, hope and desperation. But it is exactly this simple single button which represents the best, highly outrageous and therefore most valuable solution.

Reduction makes solutions and their usage easier, clearer, at the same time automatically more user-friendly and – after all – faster and more efficient. In a word: perfect. What more can you expect?

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Go innovate!? https://www.riege.com/us/blog/go-innovate/ Tue, 03 May 2016 12:00:00 +0200 Christian Riege https://www.riege.com/us/blog/go-innovate/ Expect the unexpected

Everyone has expectations of progress, but innovations always startle us. We all want to innovate because innovation is the rock-star of progress, but innovation is truly rare and we generally find it comes from a rarefied few, the Henry Fords and the Steve Jobs.

This rarity is because Innovating is not about bridging awareness gaps or filling in missing links. Innovations are always surprising and occur unexpectedly. That’s why they’re innovations, not improvements.

We crave innovations, but there is no clear conception or guidance as to what these could or should be. They appear suddenly amongst us as the obvious cure for a variety of specific ills. The absence of innovation builds a pressure and a yearning for something or someone to fix what ails us.

“But how important is innovation? I think the customer really needs to be more honest with their 3PLs on the need for innovations, while 3PLs need to clarify where their expertise lie.”
— Barry Blake, SCM vice-president of research

Of course, you may proclaim your honesty and pledge expertise, but who defines the meaning of these things or what they stand for in practice? How do you differentiate from others if you don’t know the difference yourself?

Compounding the conundrum is the fact that those who need innovation the most are themselves not innovators. There are numerous examples in our industry of spectacular and expensive failures, grandiose projects dead on arrival because their creators failed to recognize their own limitations. You cannot force innovation just because someone or something is squeezing you. Innovation arrives through insight, inspiration, intuition – and interestingly, denial.

“Innovation is saying no to a thousand things.” – Steve Jobs

Innovation sells, but who’s buying?

“I think there is an endemic problem from the buyers’ side. They want something beyond just shifting boxes, but they end up grinding down their suppliers on price – the buyers are not paying for what they want, which they say is innovation.” – Kevin O’Marah, SCM World chief content officer (Source: article)

Clearly, customers do not pay for innovation and innovation is not an end in itself. Customers pay for the added value delivered by innovation. The core business, powered by innovation, becomes the generator of these added values. Faster processing, eFreight execution, ultimate transparency and unlimited door-to-door monitoring are examples of added values beyond just shifting boxes. The cost associated with the fulfillment of performance expectations may not be recoverable directly. But ultimately it pays for itself through increased efficiency, lower costs and customer loyalty.

Innovation comes from innovators

“Forwarders have got to be more innovative – you can’t just roll along any more, you have to be proactive. You have to invest more in IT and communications as a selling tool – it doesn’t matter how nice you are or how good you are, you need to be cutting edge.” – Anonymous Forwarder (Source:  article)

The first steps in solving the problem is the identification of basic needs. IT and communications are keystones in this process since they are at the heart of building closer collaboration.

Closer collaboration automatically results in integrated connectivity, more efficiency, less failure, higher profitability. Hand in hand with customer and user satisfaction. All Assembled to achieve a USP and a stronger position in the market. That’s what innovation in logistics is all about, not an imaginary new feature or a new virtual service nobody wants or needs and consequently wouldn’t pay for.

A forwarder is designated to forward, not to innovate. Innovators are designated to innovate. Don’t go on an innovation trip for innovation’s sake. You’ll waste time on issues beyond your core competences. Go buy innovation! It’s there, and it will deliver.

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Scope 8.0 – Overhaul of architecture https://www.riege.com/us/blog/scope-8-0-overhaul-of-architecture/ Thu, 21 Apr 2016 00:00:00 +0200 Sascha Plath https://www.riege.com/us/blog/scope-8-0-overhaul-of-architecture/ The major changes in Scope 8.0 are initially invisible to the user, but are a noticeable improvement. An overhaul of Scope’s basic software architecture drives it faster forward. New useful features add some extra thrust.

Forwarding

  • CPA now available for Seafreight Export
  • Ready to define terms manually

Finance

  • Import of Accounts Payable via data files
  • New Report “Partner turnover”
  • Tariff Calculation according to Validity Period
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Better safe than sorry https://www.riege.com/us/blog/better-safe-than-sorry/ Fri, 25 Mar 2016 00:00:00 +0100 Gunther Schlegel https://www.riege.com/us/blog/better-safe-than-sorry/ You have probably noticed: Microsoft Office and other documents attached to E-mails are rejected by our systems. This is not an accident but a result of our fortified firewall. We had very good reasons to take this action. This one is the most important:

Predominantly Office documents, but others also, are downright contaminated by malware, this occurs frequently, deliberately and generally with brand-new malware types which protection software does not yet detect. This is not your fault and even worse, third party intruders might abuse your e-mail address and mail these attacks under your name.

It is worth noting that according to the BSI (German Federal Office for Information Security), attacks by ransomware (blackmail trojans) have increased dramatically since December 2015.

We at Riege must avoid viruses that might infect our systems this way.

After all, it is not only about safeguarding our own systems, it is also about your safety: Your Scope and Procars systems are our systems as well. As a worst case scenario but a rather unlikely one – infection of Scope and Procars cannot be ruled out or generally repulsed. Therefore averting these issues is also in your interest.

With the above in mind, there are simple solutions to the problem:

Instead of sending Office documents, make use of PDF files or true text files such as .txt, .csv or XML files. MS Word offers a quick conversion into PDF, Excel allows generation of csv files in just a few steps. The most appropriate way, however, is attaching your documents in our JIRA ticket system because the required authentication of assigned users makes it the most secure way of all.

Ensuring that, now and in future, you will be able to work smoothly and – more than that - securely.

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Scope 7.6 – More Options, Less Effort https://www.riege.com/us/blog/scope-7-6-more-options-less-effort/ Thu, 03 Mar 2016 14:46:00 +0100 Sascha Plath https://www.riege.com/us/blog/scope-7-6-more-options-less-effort/ Faster access to relevant data, alternative choices and regular information updates will increase efficiency of order fulfillment and push customer loyalty.

General

  • Evaluate and select agents

Forwarding

  • Format change in RA / KC registration number
  • Capture contract number to draw K-rate
  • Faster access to AWB information
  • Choose between central and local sailing schedule

Finance

  • Edit and send rate sheets
  • Import of Sea Freight tariffs FCL / LCL instead of single data entry
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“I want it all. (I want it now.)” https://www.riege.com/us/blog/i-want-it-all-i-want-it-now/ Fri, 05 Feb 2016 15:56:00 +0100 Christian Riege https://www.riege.com/us/blog/i-want-it-all-i-want-it-now/ Freddy Mercury is dead. But the spirit of his works – particularly this one – lives on, most notably in the mind of type all-dominant remitter employing software developers. As sung in another old song: I don’t know what I want but I know how to get it.

Whatever is technically possible, he wants to get it. And he wants it instantly. Regardless if it makes sense or not. The most delicate thing for a developer is to have a strong view on this issue. He, the all-dominant remitter, doesn’t like it.

Truth is, there are – of course – for every remitter legitimate requests or demands based on bare necessities. After all, the developer has to reinforce his customer’s business not to impede it. But as soon as he detects dispensable or just nice-to-have demands for features and dares to contradict he will end up recognized as indignant and ignorant for not worshiping the all-dominant entitlement.

Having said that, the willing and submissive developer quite often has to learn his lesson when the remitter is not happy with delivered results on demand since they may not be as spectacular or efficient as expected.

The reasons of these lacks of consensus are many, but there are 4 which are the most conspicuous and therefore most destructive ones:

  • Language Barrier
  • Attempted Extortion
  • Gap Search
  • Mind Change

Language Barrier

All-dominant remitters – usually represented by executives (MBAs), not users – and developers do not speak the same language. The may use identical words or terms, but they do not understand each other anyway. And if it comes to „Who’s right?“, guess who’s queen?

Take a look at what Joel Spolsky said about this, years ago but still as true as ever:

“I promised to tell you a secret about translating between the language of the… nontechnical managers… of your software and the language of programmers. You know how an iceberg is 90% underwater? Well, most software is like that too – there’s a pretty user interface that takes about 10% of the work, and then 90% of the programming work is under the covers. And if you take into account the fact that about half of your time is spent fixing bugs, the UI only takes 5% of the work. And if you limit yourself to the visual part of the UI, the pixels, what you would see in PowerPoint, now we’re talking less than 1%. That’s not the secret. The secret is that People Who Aren’t Programmers Do Not Understand This.”
Source: The Iceberg Secret, Revealed by Joel Spolsky

The learning from this issue is, get at least one person at the table who speaks both languages – fluently – with the talent to translate without loss of essential content.

Attempted Extortion

That’s the most miserable part of every business rendering services: There is always someone who does it cheaper. Or more submissive. Surely not better. But you might find yourself confronted blackmailed with these facts. Do not ever take part in this vicious game or the sword of Damocles will always be hanging over you. Never forget, you are selling software and services – not your soul.

Gap Search

Gap detecting seems to be one the most favourite engagements of all-dominant remitter before detecting and crediting the capabilities of a software. And it’s easily done, either by claiming missing functionality or simply by a missing button.

But what is it all about? A missing functionality is usually one singular person’s view on an in other respects highly valued enterprise software. Should the sole demand of a single person be the rating measure for an entire software company and its product? Couldn’t the opposite be true and this person goes for just cosmetic (the button) and needless (the functionality) features? Imagine features with a just-in-case-once-a-year option as a quality criticism of a high quality, continuously improved software!

In Jared Spool’s podcast Hagan Rivers calls it „The Get The Features In Mode“, no matter if they are real pain points (for users, not MBAs) or not. Though elimination of pain points has more impact on users than the delivery of putatively missing features as part of a feelgood management:

“You should have a good list of your user’s current pain points. What’s aggravating them in the software? Every time you do a release, you ought to knock a couple of those off that list. I worked with a client. We did some field studies. We watched the users using the software. I made that list of pain points…One of them, it was seven clicks to do this one thing that people did a lot…We fixed it so it was one click…When we finally showed the new version to the users, they were more excited about that one little fix than they were about the six other new features that they had also wanted.” Source: Time Traveling with Enterprise Applications by Jared M. Spool

The reclamation of missing functionality should never discountenance any developer (“Gaps? Which gaps?”) but encourage him to touch the more sensitive issue of pain points. And there are many of them.

Mind Change

Given the developer gives in and commences to work on a specific, but in his eyes needless assignment (remember: the 90% of his work), with a – not rarely – fixed fee, and finally finds himself confronted to permanent requests on changes or additional duties. Where will it take him? Into sanitarium, most likely.

At least into an endless loop of programming for unfortunately not endless money. What kind of final quality level would one expect? Executed on a high level of frustration, desperation and internal pressure from his own controller. Don’t even think about it.

The developing company – with every individual involved – has to make sure the remitter makes up his mind once forever to prohibit undesired surprises, on the work side as well as on the reward side. Else you have to employ more lawyers than developers. A binding contract may be a solution to this problem, but not on a humane emotional level which most of the developers consider as important as collecting their wages, believe it or not. Frustration cannot be compensated with money at all.

Conclusion

After all, it seems to be better to avoid additional contracts by avoiding additional specific assignments. Just improve your product regularly according to the real needs and demands of the entire industry. Eliminate pain points, prohibit mind change, and you will most probably identify the language barrier as non-relevant. You’re a developer, not a yes-man. Let your results speak for themselves. That’s a language everyone can understand.

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He Who Does Not Move With The Times, Will Be Removed Over Time https://www.riege.com/us/blog/he-who-does-not-move-with-the-times-will-be-removed-over-time/ Thu, 31 Dec 2015 17:38:00 +0100 Riege https://www.riege.com/us/blog/he-who-does-not-move-with-the-times-will-be-removed-over-time/ Scope is not static, rigid software but a continuously growing collection of improvements – which is also true of its desktop. Having been smarter from the very beginning, its latest release is now even nicer to look at. Starting off sharp at the stroke of midnight 01/01/2016.

As a result of conscious but clever reduction, reduced colours and plainer elements need less computing capacity and simultaneously deliver stunningly modern looks – while functionality remains the same. Isn’t that also nice? And just that easy – as everything else you do with Scope. Have a good time with it.

We wish you a very happy and successful New Year

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A Word About Flights https://www.riege.com/us/blog/a-word-about-flights/ Thu, 24 Dec 2015 12:32:00 +0100 Riege https://www.riege.com/us/blog/a-word-about-flights/ Whatever you think or hold, whatever your consent or concern – in the verge of christmas, just pause for a moment, take a minute and reflect about one fact: What we call our Christian Western culture would not have emerged to what we value and retain today without a flight.

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Money is never burnt, it just changes hands https://www.riege.com/us/blog/money-is-never-burnt-it-just-changes-hands/ Fri, 13 Nov 2015 13:48:00 +0100 Tobias Riege https://www.riege.com/us/blog/money-is-never-burnt-it-just-changes-hands/

While investors expect and demand serious information regarding financial forecasts according to e.g. the SEC (U.S. Securities and Exchange Commission), customers regularly expect or demand highly speculative estimates based on requirement specifications that are often – unconsciously – incomplete or overstuffed with contingency features which will never be used.

Quotes on this basis cannot be precise or reliable, let alone serious. But many companies regard a true and fair answer to this kind of requirement as unsatisfactory or indicative of a potential vendor’s inflexibility. The opposite is true. A serious supplier will never submit speculative offers based on promises he knows in advance he cannot deliver on. This applies to the three critical scores – cost calculation, timeline targets and desired quality and volume of solutions.

It is a simple breakdown of eventualities. If a serious vendor includes these eventualities in his quotes – clearly stating that final cost will be based on real, measurable effort – he finds his offer regularly disqualified as over-priced and himself as a loser of tenders. While winners, having undercut competitors quotes, score the deal and subsequently introduce post calculations far exceeding original  estimates.

Practice has proven that timeline targets – due to unpredictable incidents – tend to be difficult to achieve, there is an obstinately recurring demand to deliver in the shortest period of time, meanwhile, the length of time between first quote and final decision frequently exceeds by a considerable margin the time allowed to reach go-live date.

Accomplishment of satisfactory quality and quantity of solutions is a result of flexible but serious cost estimation and realistic timeline computation. To achieve the desired results, this triad must be harmonized.

One would expect decision-makers to seek optimum results in exchange for reasonably fair pricing (also in the eye of the supplier), but the reality is rather different. Shallow promises go hand in hand with highly speculative and un-serious quotes. These are – time and again – accepted to finally end up in endless or abandoned projects and financial disasters.

One gets the impression decisions are based on beginnings, not ends. A promising start seems to be more important than a successful completion of a project. These unhappy ends or – even worse – never ending stories earn a lot of public attention when projects of national or global importance become the focus of investigative media, but in reality they take place every day compromising the future strategies of countless institutions and companies. Not infrequently, money is spent for nothing, for solutions that won’t work, for projects unfinished. While customers seriously suffer from wasted money with no results, there is always someone who will rub his hands and make a profit. Money is never burnt, it just changes hands.

The solution to the problem is as easily said as done, simply don’t trust in promises and undercutting competitions, but look for transparent disclosure and serious calculation based on realistic quotes. A tender should never be just about money. It is also meant to separate the wheat from the chaff by either by qualitative selection procedures or contractually guaranteed commitments whereby it should be noted that sometimes no commitment is a hard and fast and more serious alternative. With these simple rules in mind, customers will be better  off, and so will their company, their targets – and their hard earned money.

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8 rules! Scope 8 wants Java 8! https://www.riege.com/us/blog/8-rules-scope-8-wants-java-8/ Fri, 06 Nov 2015 14:29:00 +0100 Christian Riege https://www.riege.com/us/blog/8-rules-scope-8-wants-java-8/ Riege Software International will launch Scope 8.0 in April 2016 which includes numerous fundamental improvements – but a little extra effort is required for customers acquire the security and unlimited benefits of this update.

Please install – preferably near-term – the latest version of Java 8 on all of your Scope client systems.

Why Java 8?

Back in April this year, Oracle ended its free support for Java 7. This means free of charge security updates are no longer available. Thus, Java 8 is the sole version of Java which enables us to warrant pristine and secure operation of our customers’ systems.

Please note: Java 8 does not support Windows XP.

In the unlikely case some customers are still using Windows XP as a platform, we highly recommend update to at least Windows 7 since possibly critical bug-fixes or corrections of defects cannot be executed with Windows XP. Please find additional information on the Java website.

This is all you need to experience the true promise of Scope 8.0 No more, no less. Enjoy.

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The only demonstration you should take part in https://www.riege.com/us/blog/the-only-demonstration-you-should-take-part-in/ Mon, 02 Nov 2015 17:25:00 +0100 Tobias Riege https://www.riege.com/us/blog/the-only-demonstration-you-should-take-part-in/ Demand your right to get a look at the latest Scope. Online or inhouse. It’s really easy: you either schedule an online live demo. No sales talk. No pressure. Just an individual Scope demonstration for you. With expert guidance and instruction. Or our Scope experts will gladly come to your premises and show you live and in person what you always wanted to know about Scope or should know. With all questions answered.

Which way and wherever, except in the streets – you will enjoy a demo designed just for you and your requirements and focus. Whether air, sea, customs, or all of them. Schedule your personal demo now. You’re just a click away.

Schedule a live demo

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Happy! From Scope to Birthday https://www.riege.com/us/blog/happy-from-scope-to-birthday/ Fri, 30 Oct 2015 17:41:00 +0100 Tobias Riege https://www.riege.com/us/blog/happy-from-scope-to-birthday/ What started in 1965 with a 20 lb. air freight shipment grew into a leading forwarding enterprise with a US$400M turnover and more than 800 staff in branches in Europe, America, Asia and Australia.

In 1993, driven by its ongoing growth, EMO-TRANS decided to use Procars, a highly innovative TMS developed by Riege Software International. Procars met the demands of their customers and assured the future of EMO’s international business. In 2013 EMO-TRANS were ready for the next generation TMS and resolved to migrate from Procars to its smart and highly sophisticated successor Scope.

The challenges were great and many: 5 companies with 13 branches had to migrate within a fixed and short time-window, with difficulties occurring as the deadline drew closer. The development of a special program for EMO-TRANS’ consolidation department – one of the largest in the entire business – was complex and complicated with more than one attempt required to deliver a solution fit for EMO-TRANS’ demands and meeting their expectations.

The final result was more than satisfactory, as were several additional projects, such as daily import of rates, a new module for quotes, expansion of the CRM module and interfaces to various partners.

Allied to our own expertise and skills was the outstanding engagement, the precise analysis and the constructive cooperation of EMO-TRANS’ project management that assured the on schedule accomplishment of the migration. Under the direction of Randolph Reichel, EMO professionals Sandra Stuetz (air and customs), Maria Carcanella (IT) and Thorsten Peters (sea) contributed efficiently and deserve all the credit for successful completion the project.

Thus the first branch went live in summer 2014, the last one in spring 2015. Although some issues are still to be clarified and finalized, everyone at EMO-TRANS who works with Scope, from project management to operators doing their daily business, all have declared themselves happy with Scope. Just in time to celebrate the company’s 50th anniversary.

What else can we say but: „Thank you very much everybody for your substantial support and – once again, happy birthday, EMO-TRANS!“

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Scope 7.4 – Hands on, hands off https://www.riege.com/us/blog/scope-7-4-hands-on-hands-off/ Thu, 01 Oct 2015 13:55:00 +0200 Sascha Plath https://www.riege.com/us/blog/scope-7-4-hands-on-hands-off/ Improvements and options for individual alignments by users themselves.

General

  • Optimized document tab for a better overview

Forwarding

  • Super-House-Shipment now available for import shipments
  • OAG flight schedule with own regions
  • Manually record exceptions in Track & Trace

Finance

  • Shipment statistics with costs and income forecast
  • Separate printing of document copies
  • Rate information – overview and manual adjustment
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Weighed and found wanting https://www.riege.com/us/blog/weighed-and-found-wanting/ Thu, 24 Sep 2015 14:44:00 +0200 Tobias Riege https://www.riege.com/us/blog/weighed-and-found-wanting/ e-freight is a never-ending process, blighting the cargo industry from its inception, with no significant successes to date. No wonder; small-sized forwarders who cannot afford to participate or do not want a complex software solution still create AWBs the old-fashioned way, or they descend into the free platforms provided by carriers. “It’s free!” sounds very attractive but seldom considers the real cost.

And these hidden costs are significant – including wasted time and crippled efficiency caused by disrupted workflows and countless media breaks. Wasted time equals wasted money, how many windows must the user click through for each of the different airlines he is working with? How much of the same data must be keyed in again and again. Anyone who checks their shopping receipt in a supermarket should apply the same diligence in their business and calculate the cost of this needless effort. Figuring the true cost of a “free” solution will probably be more shocking than surprising.

There are also the “simple low-tech” platforms, touted to solve the problems of aggrieved parties. Not “sophisticated” but cheap. Now you may ask yourself what price is actually cheap? Whatever the price charged, is a one-dimensional platform worth any cost at all? Where is the added value for the small-sized forwarder who probably will be gazing at fewer windows but then has to pay for it?  Even an average voyeur is better off – who doesn’t pay any money at all.

A cheap solution not only sounds cheap, but raises the question how cheap is cheap? Cheap offers often end up in expensive results when unexpected expenses occur either all of a sudden or are observably implemented within the offer itself. What will the final price be for an eAWB? 50 Cents, One Dollar? Maybe two? Just add up sixty shipments per month and you will easily end up at more than one hundred USD. Is this little or a lot, cheap or not? From a small–sized forwarders point of view this could be a substantial amount of money – just for a couple of dozen AWBs using a small and undersized solution is not sustainable. Why undersized?

A one-task platform will always be undersized. And petty-minded, too. It represents patchwork thinking instead of intelligent integration of patches. By contrast, a complex large solution can appear surprisingly small in its pricing: The price for a Scope Airfreight installation with two users is a little more than three hundred USD – including hosting, RA/KC service, Compliance Check and generation of eAWBs plus status messaging of carriers, all without additional individual work steps required.

For a reasonable and affordable amount of money, Scope provides not only all necessary AWBs but a highly sophisticated fully integrated innovative software application designed by one the most highly regarded developers and service providers in the market. Not “solution light”, but a quality solution made in Germany. A “one(!) window” SaaS solution which cleans and polishes itself: continuous updates guarantee permanent state-of-the-art features and countless improvements - at no extra cost! This is real added value that also can be calculated in real money, which works out to be more than just loose change.

Conclusion: A sole stand-alone AWB platform will always found wanting when weighed, no matter how little its usage will cost. A “solution light” is no solution at all. He who aims for second best will get second best. At Riege you can expect to get the best – Scope. Regardless how big or small a forwarder may be, Scope will never be too big, it will always be great even in its pricing. Just ask some of our – satisfied – small-sized customers. Here are more than just a few.

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Holland is European Champion! https://www.riege.com/us/blog/holland-is-european-champion/ Fri, 11 Sep 2015 16:55:00 +0200 Johannes Riege https://www.riege.com/us/blog/holland-is-european-champion/ A reason to cheer: the Dutch branch of Riege Software International reports that so far this year, 12 new customers went live. An accomplishment the Dutch team achieved almost single-handedly. Henk Boorsma, Martin Bos and Nardo Bezemer – the upcoming new Dutch legends – proven by continuous top performance – with substantial support from their Canadian colleague Jeff Zarnett and Riege distribution partner European Customs Consult. Consequently, they claimed victory by scoring 12, competitors nil. The new customers are:

  • Base Logistics
  • Fregat Logistics
  • Fresenius Hemocare
  • HAVENS Graanhandel
  • Heumen Logistics
  • Hollandia Forwarding
  • Moduslink Global Solutions
  • PF Douane
  • Parcel Plane Express
  • Ralo Shipping
  • TecLub
  • Transglobistics

For the future, they all will rely on the unbeatable software solution for forwarders, handling agents and shippers: Scope – Innovation in Logistics, and a highly visible advantage for every user: smarter by intuitive input fields and one entry of data concept. Sharper by appealing desktop and clear architecture. Stronger by convincing performance and measurable results. And that’s more than just sporting aspects. It’s highly attractive. 2 more new customers will go live in October:

  • Hortichain
  • VidaXL
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Scope 7.2 – Determining Improvements https://www.riege.com/us/blog/scope-7-2-determining-improvements/ Tue, 28 Jul 2015 17:14:00 +0200 Sascha Plath https://www.riege.com/us/blog/scope-7-2-determining-improvements/ Scope is and will be a continuously growing summary of improvements. The new version 7.2 enables users to yet easier search, assign, skip, (de-)activate, change.

Finance

  • FCL / LCL Activity Types
  • Skip booking lines with zero-amounts from the invoice
  • Search field for specified container types in tariffs
  • Net rate information: Search option for more than one departure/ destination
  • Public / Private Layouts
  • Combined address field for sales person allocations

Forwarding

  • Default warehouse per branch
  • Deactivate the automatic creation of DTT orders
  • Extension of the “Screening Order”
  • Change Branch invoice

Customs Netherlands

  • GPA Support
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Green IT – even a logo can contribute https://www.riege.com/us/blog/green-it-even-a-logo-can-contribute/ Wed, 01 Jul 2015 17:30:00 +0200 Christian Riege https://www.riege.com/us/blog/green-it-even-a-logo-can-contribute/ Until recently, logo files for documents in Scope were generally provided in JPG, PNG, GIF or similar formats. These formats have many disadvantages: adaptations and adjustments are tedious and time-consuming, while visual results tend to lack quality.

When processing these kinds of files up to 30 times more storage capacity is required versus more efficient formats. This has the knock-on effect of greater load on the CPU and heavier power consumption. These negatives manifest themselves to the user as slow printing of documents.

In contrast, an SVG file (Scalable Vector Graphics) needs minimum storage and processor capacity, is easily adjustable and always leads to professional visual results. This translates into considerably lower power consumption and significantly faster print time.

Every marketing department or advertising agency can provide SVG files which should be passed on to us. We’ll take care of the rest and say thank you in advance – also on behalf of the environment.

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Lacunae of Logistics https://www.riege.com/us/blog/lacunae-of-logistics/ Wed, 03 Jun 2015 18:08:00 +0200 Christian Riege https://www.riege.com/us/blog/lacunae-of-logistics/

Based in Düsseldorf, Germany, the Institut für Zeitgenossenschaft (Institute for Contemporaneity) is an independent, scientific and artistic institution selflessly committed to the detection and evaluation of socially relevant phenomena beyond commonly established social sciences. Thus, the institute’s latest research project is dedicated to The 100 Most important Things.

What is important? And why? Which things are designated to enable life as we do experience it day by day? Which things in life are important, anyway?

Since The 100 Most Important Things have been journalised, they were presented to the public in many different ways: in book-form, as subject of academic lectures and at several exhibitions at renowned institutions of art and culture. But what good does it bring if the most important things are not moved globally? And after all, what if this isn’t done on time and also in an economic as well as ecologically efficient way?

The concept

In close cooperation with Riege Software International, the IFZ will ship The 100 Most Important Things – 100 exhibits, framed, packed and wrapped separately, stored in the fractional lacunae of containers and shipped around the world.

The project

The 100 Most Important Things shall be recognised as the first worldwide travelling logistics exhibition. Though in step one, the exhibits will not be presented to a wider audience. The special effect of this undertaking will be the documentation of this event in terms of films and photographs taken during the entire supply chain. Our target is to make the invisible world of logistics visible to the rest of the world – thus enabling “access” to goods, freight, devices and things in order to provide a new understanding of logistics while creating a hype by inventive context and spectacular public activities.

Cooperation partners: any motivated, engaged company and institution involved in logistic processes.

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Get Your Rates Straightforward https://www.riege.com/us/blog/get-your-rates-straightforward/ Thu, 30 Apr 2015 13:45:00 +0200 Henk Boorsma https://www.riege.com/us/blog/get-your-rates-straightforward/ In the latest release of Scope, Riege Software International and Cargoguide hook up. Cargo Office Air, the air freight rate management system by Cargoguide, is widely used amongst the Riege customers. To allow Scope users to select rates more easily, Riege Software International has integrated a direct access interface to Cargo Office Air. Scope users can now easily access and select the Cargo Office rates from within their air export shipment. The selected rate is copied into Scope as a sticky note on the shipment. That’s air freight straightforward.

See us at transport logistic from May 5-8 in Munich. Cargoguide: B1.400B, Riege: B2.313/414.

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A Friend Has Departed https://www.riege.com/us/blog/a-friend-has-departed/ Tue, 28 Apr 2015 14:40:00 +0200 Johannes Riege https://www.riege.com/us/blog/a-friend-has-departed/ On March 25th, Dieter Alheit has left this world forever. A man has departed from life who meant a lot to me through my entire lifetime. He was a friend and patron – and my first customer long before I had founded my own enterprise. By his faith in me and thus enabling the experiences as a programmer for the cargo industry, I felt encouraged to take the step into the right direction. Thank you, Dieter!

Yet Dieter rendered outstanding services to so much and many more. Unremittingly, he was on duty for „his“ company, Union Air Transport, pulling the strings for decades and – by all means – stood strong through all the highs and lows. At a time, when airfreight was considered to be too pricey and therefore negligible, he recognised the signs of the times and took off to catapult this business area up to incredible heights. Subsequently, he became co-founder of the ACD where he not only safeguarded the interests of his company but engaged himself with heart and mind for the entire airfreight industry.

While he was demanding and fair as a customer, he was incredibly loyal and incomparably commendable as a manager. Dieter counted on what later also became the credo of my enterprise: human at the core of it all. Success proved both of us were right.

As consequently as he practised his profession, Dieter lived a private life of his own. At he age of 30, he promised his wife to retire at the age of 60 in order to enjoy and share the fruit of labour for as many years as possible. Since reliability was his first name, he delivered on his promise and spent another 24 wonderful years with his wife Käthe. I am glad, he did, I mourn he passed and share my grief with those who loved and miss him.

I owe Dieter a lot – including to never forget him.

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30 Years Of Human At The Heart Of The Mind https://www.riege.com/us/blog/30-years-of-human-at-the-heart-of-the-mind/ Thu, 02 Apr 2015 15:04:00 +0200 Johannes Riege https://www.riege.com/us/blog/30-years-of-human-at-the-heart-of-the-mind/ Albert Einstein delivered the insight “Time is, what is indicated by your watch”. 30 years may be a large span of time for the thinker but just a wink for the doer. Thus, time spun away – relatively speaking. And yet, we always remained true to ourselves: first man, then machine. That’s why we never worked saying “All’s well that ends well” but true to our motto “Good for all, good for us, for this assures our future”. Well, the future is here – and it arrived fast enough.

30 Years of Riege Software International. 30 years of Innovative Thinking. With human at the heart of the mind we’d like to celebrate this anniversary with you. You’ll find us in the center of Hall B2.313/414.

Look forward to our feast. We’re looking forward to welcoming you.

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Way Beyond Compare https://www.riege.com/us/blog/way-beyond-compare/ Fri, 20 Mar 2015 15:25:00 +0100 Henk Boorsma https://www.riege.com/us/blog/way-beyond-compare/ Once again, Riege has taken a giant step forward, scaling up collaboration efficiency between freight forwarders, their customers and agents by sharing data and visibility of air freight, sea freight and road shipments online – in real time. With the Scope Connect module, customers of freight forwarders will no longer just track and trace their shipments but manage them as options are many:

Shipment Booking

With the completely redeveloped module, web users can enter bookings directly, whether they are air, sea or road. One time shipments can be booked in 4 simple and clear steps. Repetitive bookings can be generated easily by using templates. Right after its submission, the new booking is visible in Scope for further processing by the freight forwarder.

Document Center

PDF documents generated from Scope such as airwaybill, bill of lading instructions and booking confirmations are visible for the web users in order to provide real time information updates.

Status Information

Detailed status information on each shipment can also be queried by web users. All common statuses are displayed – pickup done, fwb submitted, shipment departed, container booked, container loaded onboard, vessel departed, shipment arrived, proof of delivery. You name it, they’ll get it.

Overview and Monitoring

Web users can monitor the statuses of their bookings and shipments online and export reports directly to Excel – for a complete overview of all of their bookings and shipments.

Collaboration

If third parties next to shippers or consignees are defined, they may also be enabled to enter additional information on shipments. Road transporters may register pickup dates and time or pod-details. Overseas agents may register arrivals or customs clearance status updates – including PDF uploads of customs documentation on shipments.

Coordination

To avoid undesired confusion or access, all details of what a web user is allowed to do and what he can see are defined by the freight forwarder in Scope. Thus, Scope Connect is as comfortable as controllable. For the benefit of all partners involved.

What else can we say? Time to get real, time to get Scope – since with the real time shipment management by Scope Connect, freight forwarders will also be way beyond compare to competitors.

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C2K is the future – and Riege is far ahead https://www.riege.com/us/blog/c2k-is-the-future-and-riege-is-far-ahead/ Mon, 16 Mar 2015 16:03:00 +0100 Martin Skopp https://www.riege.com/us/blog/c2k-is-the-future-and-riege-is-far-ahead/ As of February 5th, the test suite for the revised phase 1- specifications was delivered to all IT providers within C2K group while the deadline was officially fixed to March 17th. Riege succeeded to accomplish this test – including implementation – in close cooperation with DB Schenker three weeks prior to deadline. The specifications are valid from April 1st, and incorporate fundamental changes as well as setting a new technological milestone for the members of Cargo 2000.

With this implementation, the internal quality of reports of airlines and forwarders within C2K group plus the accuracy of C2K Key Performance Indicators will improve significantly and also represent another important step towards e-freight. This successful jumping the gun results from intense development work of Cargo 2000 Technical Working Group as well as the trustful collaboration between all participating partners. Consequently, we feel obliged to express our gratitude to all parties involved and would like to assure our furthermore commitment and dedication to the cargo industry by keeping to our promise: To ensure continuous quality along the supply chain as the key aspect of our affords to enable economic growth and success.

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Scope 7.0 – faster in, smarter out https://www.riege.com/us/blog/scope-7-0-faster-in-smarter-out/ Wed, 04 Mar 2015 16:18:00 +0100 Sascha Plath https://www.riege.com/us/blog/scope-7-0-faster-in-smarter-out/ The year started off well. And it’s getting even better – with the awesome improvements within Scope 7.0, designated to further simplify and facilitate everyday work.

Scope 7.0 Top Features

General

  • Login Settings

Finance

  • AEB ASSIST4 eInvoice Format
  • Administration of automated e-mail messages
  • Cargo Office Integration
  • Contact person for outgoing invoices

Forwarding

  • Air Freight Import: new transfer order „Terminal pickup“
  • Export shipment entries: Short-cut für „Exceptions from regular export procedures“
  • CargoSmart – B/L Instructions, Bookings and events
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A Big Loss https://www.riege.com/us/blog/a-big-loss/ Mon, 09 Feb 2015 16:30:00 +0100 Benjamin Riege https://www.riege.com/us/blog/a-big-loss/ By end of December 2014, we had to bid our last farewell to André Kieker. Passed away at the age of only 47, his heritage is larger than one would assume regarding his young age. With sincere sympathy we wish to thank him for having created an outstanding 3D visual world which had and will have deep impact on our communication and image.

Wherever you are: fly high & godspeed.

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Don’t Stop Making Sense https://www.riege.com/us/blog/dont-stop-making-sense/ Thu, 05 Feb 2015 16:36:00 +0100 Christian Riege https://www.riege.com/us/blog/dont-stop-making-sense/ If you’d been asked to name the 100 most important things or rather 100 senseless things what would you start with? Right, there are so many more useless than needful things and you would easily be able to list more than 100 of them.

Counting aside, the existence of things you don’t need is true for most facets in life and – sadly enough – to an exceeding extent for enterprise software. We talk about features or rather an overload of aggregations of them. They conquer applications like viruses on computers, infesting them like a severe disease: Featuritis. Unfortunately, there is no antidote or cure, it either hits you or you resist. Some do, as Horace Dediu reports, and you may be surprised who:

“We were witnesses to apps which appeared to be designed for users[!] They were not designed for committees that prepare checklists of requirements. We must applaud IBM for having the courage to resist the featuritis which plagues enterprise software design. This resistance requires saying No to those who specify and are thus authorized to purchase software and hardware. IBM has had to essentially say no to those who buy and yes to those who are paid to use. The quality of the experience is evident at first sight. The number of user actions, the number of screens to wade through have been ruthlessly culled. These are concepts and ideas which now permeate app design best practices. Yet they are practices which still elude the spec-driven enterprise software wastelands.”

This describes in essence the philosophy upon which Scope is built. When we started the development of Scope in 2006, one of my biggest fears was encountering the dreaded “Second-system effect”. We had a perfectly good working system with ProCars, and it was a very tough decision to question assumptions that had manifested themselves over thirty years.

Yet, we started Scope from a blank slate. We designed Scope first and foremost with its potential users in mind. With resistance to featuritis from the very beginning. Features that were important for just “enterprise sized” customers were dropped — screens were made fix instead of being configurable. Component behavior was standardized across the application. Master data management (e.g. countries, ports, currencies) was removed from the realm of the user into a central  responsibility on our side.

We are now in year nine of Scope. Numerous features and functionality have been added since the humble – but nevertheless ardent – beginnings in 2006. But for every feature or improvement request that we receive we still keep asking ourselves: “Is this really necessary?“. “Does it help the user?”. “Is there a better way to do it?”. We continue to say “No” or “Maybe” to a lot of issues. Saying “No” is hard and sometimes leads to controversy. But the rule is – and always will be – it has to make sense. Make doing the easy things easy and the hard things possible. Otherwise it’s not a feature but a plague.

Nevertheless, as a reliable, cooperative partner to our customers we always have an open mind on suggested improvements – Scope literally lives from additional input of users and, after all, is a continuously growing summary of improvements. Therefore we will continue to invest in all necessary resources to deliver real Innovation in Logistics. Not to fulfill the check-marks on an enterprise’s list of features. For it is our pronounced intention to please current as well as future users and contribute to their work-life becoming a bit brighter. Thus we’ll never stop doing things that make sense.

References

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The Power of Love https://www.riege.com/us/blog/the-power-of-love/ Mon, 15 Dec 2014 12:24:00 +0100 Johannes Riege https://www.riege.com/us/blog/the-power-of-love/ At the end of the year, let’s not talk about business. Neither future nor past. Let’s talk about what keeps us alive and well to do the things we’re living for – world peace.

But after all, there is no peace without love.

Almost unexpectedly, there is a business aspect in this. We’re all connected by the love for logistics. Whether love or hate, peace or war, gladness or madness, it affects our common undertakings not just at Christmas but every day of the year.

Therefore, let’s all stick together and contribute our share to keep this world in peaceful motion. With the power of love.

Listen to the song at thepoweroflove.nl, donate and download. For the love of peace.

Or enjoy video right here:

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Riege XXL at CXMLTF https://www.riege.com/us/blog/riege-xxl-at-cxmltf/ Fri, 28 Nov 2014 13:15:00 +0100 Andreas Rohde https://www.riege.com/us/blog/riege-xxl-at-cxmltf/ The days of Cargo-IMP are numbered. The end-of-life date is still written in the stars, but IATA is eagerly seeking an XML-based solution that will enable an easier, safer and paperless exchange of data between IATA, Cargo 2000, e-freight and other market players.

As we understand our role, we will transform decisions of the committee
into outstanding and comprehensive software solutions. Hence we must
participate actively in order to have an impact upon resolutions and
decisions. As of January 2015, Riege Software International will be
acknowledged as an IATA strategic partner in the CXMLTF, the IATA Task Force pushing the implementation of Cargo-XML.

To us, this engagement is more than just a matter of duty. We will not only participate but will represent the interests of our customers and the entire cargo industry. We will show our colours through our abilities; our expertise in Cargo-IMP is as substantial as our XML expertise. For Riege, XML is a long-standing fundamental standard.

Consequently, Scope users do not have to prepare themselves for forthcoming adjustments, they are optimally prepared from the outset. Scope modules generally feature XML-based interfaces to ensure optimized messaging while meeting our long established goal of reduced paper consumption. These achievements and our advanced knowledge qualifies us to lobby within CXMLTF: Riege XXL for Cargo-XML.

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High Altitude Performance https://www.riege.com/us/blog/high-altitude-performance/ Thu, 27 Nov 2014 13:47:00 +0100 Henk Boorsma https://www.riege.com/us/blog/high-altitude-performance/ Based in Rhoon/Rotterdam, van Donge & De Roo (VDR) is a leading provider of forwarding and logistics services in the Netherlands. Deploying profound expertise in not only air freight, sea freight and road but also rail and inland barge transportation, VDR meet all of their customers forwarding requirements. Supported by a worldwide network of handling agents, the company covers the entire scope of the international transport business.

VDR examined and verified the Scope air freight module as a suitable solution for their air freight activities, befitting their own exacting standards. In order to accomplish advanced execution of all ready-for-carriage procedures, they decided to handle air freight shipments, export declarations, ECS procedures and e-AWB with Scope.

We are glad to be on board supporting van Donge & De Roo’s high altitude performance and wish them always speedy arrivals.

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How Fast Can You Get? https://www.riege.com/us/blog/how-fast-can-you-get/ Thu, 13 Nov 2014 14:13:00 +0100 Sascha Plath https://www.riege.com/us/blog/how-fast-can-you-get/ 8 months ago, Streck Transport and Riege celebrated the successful implementation of Scope which replaced the longtime deployed Procars logistics software also developed by Riege Software International. Roll-out proceeded exceedingly smoothly, Scope went live, expectations were great.

8 months later, Božo Čičak, CIO of Streck Transport Group, took first stock: “From the very beginning, we were convinced Scope was the best solution for our purposes. Experience shows we were absolutely right. All desired optimization effects occurred, many beyond our expectations. Implementing Scope completely simplified and streamlined our workflow. We have increased cost effectiveness, we serve customers faster than ever, operators are multi-motivated. After all, investing in Scope was an intelligent decision. I would like to express my gratitude to everyone involved in the process. Congratulations! We at Streck Transport are looking forward to our next steps with Riege and Scope.“

What else can we say, except it was great teamwork throughout the entire process cycle. Input as well as co-operation from Streck IT and forwarding departments were substantial and exemplary – and essential for the very fast final result. A sincere “Thank you!“ from our side also.

About Streck Transport:

  • Est. 1946 in Lörrach/Germany
  • 19 subsidiaries in Germany and Switzerland
  • 1200+ staff members
  • 120+ Scope users
  • 220 million € annual turnover
  • Co-founder/member of System Alliance, System Alliance Europe, IATA

Read Case Study with Streck Transport

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Broadening the scopes https://www.riege.com/us/blog/broadening-the-scopes/ Wed, 12 Nov 2014 13:55:00 +0100 Mark Ketcham https://www.riege.com/us/blog/broadening-the-scopes/ Cargo Modules LLC is a full-service freight forwarding and logistics company that offers one special advantage most others can’t – an unmatched level of personalized service. This is exactly one of the reasons they chose Scope by Riege Software International.

Next to the unique user-friendliness of Scope and its flexibility, enabling tailor-made configuration to customers’ needs, it is the “Excellent local support”, as Werner Staub, Managing Partner, points out and continues, “The sophistication and flexibility of Scope to handle complex supply chain logistics coupled with the un-parralled support offered by Riege makes all the difference in selecting a long term partner and supplier.” For Cargo Modules he chose Scope Ocean Freight and Air Freight both Import and Export module plus Scope Statistics and an interface to the likewise smart QuickBooks accounting software.

Werner further explains, “We’re flexible and creative, able to find fast, innovative ways to arrange shipping of products, especially those with unusual handling and shipping requirements different from shipment to shipment. What may look like mission impossible for the traditional freight forwarding company is business as usual for Cargo Modules. Our customized logistics solutions give a competitive edge to the small- and medium-sized company engaging in international business. We are passionate about outstanding communication with our customer by being contactable 365 days per year and much more.”

To further broaden these outstanding customer values, Cargo Modules chose Scope as the sole solution to handle all of their logistics management and operational needs to meet their future service requirements. We wish them smooth – and excellent – sailing.

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One-Stop-Solution for a One-Stop-World https://www.riege.com/us/blog/one-stop-solution-for-a-one-stop-world/ Tue, 04 Nov 2014 14:28:00 +0100 Mark Ketcham https://www.riege.com/us/blog/one-stop-solution-for-a-one-stop-world/ United Logistics Services (ULS) is a Dutch-Mexican freight forwarder maintaining offices worldwide. Committed to a one-stop-world logistics concept, ULS were eagerly seeking an innovative, smart business software which supports their claim to provide complex services at a lower cost.

With Scope, ULS handle a wide range of integrated services such as supplier and goods inspections, land, air and sea freight, both LCL and FCL, and most notably tailored-made services for unusual needs, while offering highly competitive rates.

According to Sjef Minke, Director at ULS Mexico, ULS are “… very excited to be using and offering such an innovative and complete tool to our customers. We can adapt and customize it to our needs and it enables us to manage complex supply chains simply, while saving time and being more efficient.”

Sounds like a very convinced “¡Àndale! Mas efficiente, mas económico.” to us. Enabled by a smart one-stop-solution for a one-stop-world. “¡Sigue así!”

About United Logistics Services

  • Est. 2006 
  • HQ Juriquilla, Queretaro Mexico
  • Offices: Mexico (5), Ecuador (1), Asia (8), Europe (4).
  • Employees: 20+ in Mexico
  • Member of the World Cargo Alliance, Certified ISO 9001:2008
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What the “e” is going on? https://www.riege.com/us/blog/what-the-e-is-going-on/ Mon, 27 Oct 2014 14:48:00 +0100 Henk Boorsma https://www.riege.com/us/blog/what-the-e-is-going-on/ While engaging not only for customers’ issues but for the entire cargo industry, Riege Software International is an active member in leading associations and alliances of the forwarding business. We show colors in leading market media too.

Henk Boorsma, Managing Director of Riege Software International Benelux, explains the e-freight or rather e-awb status in the Netherlands in his column in Cargohub Magazine.

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Gonzo going foremost to Gabon https://www.riege.com/us/blog/gonzo-going-foremost-to-gabon/ Thu, 23 Oct 2014 15:01:00 +0200 Tim Mitchell https://www.riege.com/us/blog/gonzo-going-foremost-to-gabon/ A few days ago, implementation of the Scope US AES customs module was finalized for American Export Lines (AEL), an international freight forwarder, NVOCC and IATA/CNS agent, and their initial transmission to US Customs was completed. AEL implemented Scope in June of this year following extensive feasibility studies, customization, testing and training by Riege Software International who has previously undergone and completed rigorous testing and certification to become an official and approved AES service bureau for its customers using Scope.

Upon submitting the Letter of Intent (LOI) to US Customs and Border Protection (CBP), the interface was activated and export declarations were immediately  transmitted to US Customs. The AES module performed as expected when  initially handling this noteworthy maiden shipment: AEL’s very first  entry was the declaration of a second-hand Mitsubishi Outlander going to Libreville, Gabon. After the tremendous effort of implementation,  configuration, certifications and connection to US Customs, everyone  involved was ready to go – American Export Lines, US Customs and, of  course, the second-hand Mitsubishi Outlander. When the lucky new owner  takes delivery of their fine used vehicle they will be quite unaware of  the immense effort conducted behind the scenes. Nevertheless, the happy  Outlander owner is one of many importers benefiting from current and  prospective customers of Riege Software International who choose to use  Scope for their forwarding.

In the end, it wasn’t gonzo at all. It was smooth sailing, and for AEL this was a consequential next step towards greater efficiency in handling customs export declarations. For us, this was another validation of Riege Software International’s skill, capabilities and dedication to provide forward thinking customized solutions for the freight and cargo handling industry which – in this case – is referred to as the Scope US AES module.

About American Export Lines

  • Est. 1974
  • HQ Los Angeles, California
  • 45+ Employees
  • 20+ Scope Users
  • Member of World Cargo Alliance (WCA), IATA/CNS, Los Angeles Area Chamber of Commerce, California Trucking Association, Air Forwarders Association, Los Angeles Air Cargo Association
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Pick your ACE https://www.riege.com/us/blog/pick-your-ace/ Wed, 22 Oct 2014 15:06:00 +0200 Mark Ketcham https://www.riege.com/us/blog/pick-your-ace/ With implementation of the Automated Commercial Environment (ACE), CBP takes a giant step towards simplification of handling processes as well as environmental friendlyness.

To get full insight and a precise understanding of this future single window and the changes and consequences coming with it, join the ACE webinar by Airforwarders Association (AfA) on Thursday, October 23rd, 2.00 p.m. EDT.

Riege Software International proudly announces their sponsorship of this important webinar since it is our goal to not only engage for our customers but the entire cargo industry of the US. Join the webinar, you are cordially invited.

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Scope 6.4 – More than New https://www.riege.com/us/blog/scope-6-4-more-than-new/ Tue, 07 Oct 2014 15:48:00 +0200 Sascha Plath https://www.riege.com/us/blog/scope-6-4-more-than-new/ Scope is in constant progress. Once again, the major release in the 3rd quarter 2014 provides new features and improvements for even faster, more efficient and more comfortable operations.

General

  • Drag & Drop from Scope to Desktop

Forwarding

  • Stand-Alone Booking Overview
  • BUP - ULD Building function 
  • GT-NEXUS Interface (Bookings, Shipping instructions & status updates) 

Finance

  • Consolidated invoice lines
  • Sales representative assignment 
  • Automated emailing of Invoices 
  • Read-Only Shipment Overview

Customs Netherlands

  • DTV Webservice
  • DTV Request for Calculation
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TP Industrial Yarns selects Scope to do Customs clearances themselves https://www.riege.com/us/blog/tp-industrial-yarns-selects-scope-to-do-customs-clearances-themselves/ Thu, 21 Aug 2014 17:11:00 +0200 Henk Boorsma https://www.riege.com/us/blog/tp-industrial-yarns-selects-scope-to-do-customs-clearances-themselves/ TP Industrial Yarns, headquartered in Bleiswijk, has selected Riege Software International’s Scope software to manage the customs clearance processes in its distribution of goods worldwide. TP’s Industrial Yarns contain different technical properties, which makes them suitable for a wide range of purposes ranging from ropes and hoses to geotextiles used in windmills and other clean energy applications. TP Industrial Yarns has obtained its AEO certification and using Scope for its AGS2 and NCTS declarations with the customs authorities in The Netherlands.

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Riege Showcases Scope at WCA First Annual Conference 2014 in Hong Kong https://www.riege.com/us/blog/riege-showcases-scope-at-wca-first-annual-conference-2014-in-hong-kong/ Thu, 01 May 2014 18:33:00 +0200 Mark Ketcham https://www.riege.com/us/blog/riege-showcases-scope-at-wca-first-annual-conference-2014-in-hong-kong/ Riege Software International is participating for the second time at the 16th WCA First Annual Conference from May 11th to 14th, 2014 in Hong Kong, China.

“Members of WCA make up the world’s most powerful grouping of independent freight forwarders with 5438 offices in more than 759 cities and ports worldwide and together create more logistics power than all other networks combined.”

We will showcase the latest developments of Scope, our multi-modal transport management system which also integrates into the WIN platform, a common platform for the logistics industry, designed specifically to facilitate electronic communication of shipment data and documentation.

The integration with WIN produces significant improvements in efficiency and cost-savings for forwarders and agents and provides a perfect platform for E-commerce and paperless transfer of documents. No matter which software the partner is using, by integrating with WIN, Scope creates a seamless connection and data exchange.

Johannes Riege, Founder and CEO of Riege Software International:

“We are all very excited to be able to showcase Scope, our innovative transport management system with all attendees. Over the years I have met many freight forwarders who all share the challenge of managing such a complex supply chain process and who look for ways to save time and efficiencies and to continuously improve on what they already do. I enjoy hearing both successes and challenges as the custom requirements continuously change and evolve. Having been involved in the industry for more than 30 years, I believe that Scope provides a uniqueness that can help take things to the next level.”

Come and meet us at our booth B2 – we are pleased to welcome you!

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Aircargo.nl Select Scope in The Netherlands https://www.riege.com/us/blog/aircargo-nl-select-scope-in-the-netherlands/ Mon, 14 Apr 2014 15:34:00 +0200 Henk Boorsma https://www.riege.com/us/blog/aircargo-nl-select-scope-in-the-netherlands/ Aircargo.nl, with offices in Amsterdam and Aalsmeer, have made the change to Scope Air Freight and Customs modules. They are now using the cloud based system from Riege Software International to manage their shipments. Interfaces have been built to meet the forwarders additional needs, Customs documents created within Scope are loaded on an Aircargo.nl server where they can be viewed and downloaded by customers.

For accounting, Scope provides an interface to Exact Online, the popular software package selected by Aircargo.nl for their finance operations.

About Aircargo.nl

As an international freight forwarding and logistics company, we are able to offer our customers a wide range of AOG, Offshore, Ship-spares, perishable goods and general cargo, by means of various transport services. With offices in Amsterdam and Aalsmeer, Aircargo.nl is able to help in every possible way, be it urgent or general cargo. Aircargo.nl offers a worldwide service and takes care of all aspects of logistics processes.

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TNT Express Benelux Switched to Scope for their Special Services https://www.riege.com/us/blog/tnt-express-benelux-switched-to-scope-for-their-special-services/ Wed, 02 Apr 2014 15:53:00 +0200 Henk Boorsma https://www.riege.com/us/blog/tnt-express-benelux-switched-to-scope-for-their-special-services/ TNT Express Benelux has switched to Scope of Riege Software International. After just a few short weeks the TNT staff were already processing shipments faster and with more accuracy than they were able to do with their previous system.

Known consignors are easily checked in Scope Air Freight, thereby verifying secure shippers, authorized agents and carriers and the required screening of shipments. The security status of the consignment with the integrated Denied Party lists within Scope are used to check more than 30 U.S. and international address lists. Additionally, making export declarations, sending electronic messages and ECS handling are now integrated into one solution.

About TNT Express:

TNT Express Special Services provides international solutions to complement the TNT Express network with the challenges in supply chain, speed, product features to ensure they are meeting customer expectations.

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Visit Us at NCBFAA 2014 in Summerlin, Nevada https://www.riege.com/us/blog/visit-us-at-ncbfaa-2014-in-summerlin-nevada/ Tue, 01 Apr 2014 16:01:00 +0200 Mark Ketcham https://www.riege.com/us/blog/visit-us-at-ncbfaa-2014-in-summerlin-nevada/ Riege Software International is participating in the NCBFAA Annual Conference in Summerlin, Nevada on April 6th through the 9th with 600 of the international trade industry’s top representatives from around the United States. For four days the nation’s leading customs brokers, freight forwarders, NVOCC’s, OTI’s and service providers gather to update themselves on industry developments and to connect with colleagues new and old.

Riege representatives Tim Mitchell, Managing Director of the Americas and Mark Ketcham, Vice President, the Americas, will be available to demonstrate the capabilities of Scope, Riege’s transportation management system.

Scope is the smart software solution that empowers freight forwarders and logistics partners to easily manage and track their entire business cycle – from quotes to delivery – while satisfying regulatory requirements worldwide.

Visit us at booth #214!

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See You at AirCargo 2014 in Orlando https://www.riege.com/us/blog/see-you-at-aircargo-2014-in-orlando/ Fri, 28 Mar 2014 14:04:00 +0100 Benjamin Riege https://www.riege.com/us/blog/see-you-at-aircargo-2014-in-orlando/ Riege Software International is participating in the AirCargo 2014 Conference in Orlando, Florida on March 30th to April 1st. AirCargo is the premier annual trade show and conference for the AEMCA (Air & Expedited Motor Carriers Association), the AfA (Airforwarders Association), the XLA (Express Delivery & Logistics Association), and ACI-NA (Airports Council International - North America) which co-host AirCargo as a service to the industry.

The conference includes a diverse educational program for attendees, outstanding business opportunities for exhibitors and excellent corporate exposure for sponsors. Each year, AirCargo brings together a virtual “who’s who” of the industry within the express delivery, air freight forwarding and expedited motor carrier industries.

Mark Ketcham, Vice President, the Americas for Riege Software International, will be available to discuss the capabilities of Scope, Riege’s transportation management system. Scope is the smart software solution that empowers freight forwarders and logistics partners to easily manage and track their entire business cycle – from quotes to delivery – while satisfying regulatory requirements worldwide.

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Meet Riege at the 8th World Cargo Symposium in Los Angeles https://www.riege.com/us/blog/meet-riege-at-the-8th-world-cargo-symposium-in-los-angeles/ Fri, 07 Mar 2014 14:18:00 +0100 Mark Ketcham https://www.riege.com/us/blog/meet-riege-at-the-8th-world-cargo-symposium-in-los-angeles/ Riege Software International is participating in the 8th World Cargo Symposium in Los Angeles, California on March 11th with 1000+ of other cargo decision-makers and experts across the entire air cargo supply chain. The three day conference will provide a great opportunity to hear from industry experts, and most importantly network with our customers and partners to ensure Riege continues to keep its finger on the pulse of the industry. Johannes Riege, CEO and founder of Riege Software International will be attending with Mark Ketcham, Vice President of the America’s based in Southern California.

“The World Cargo Symposium compromises a full day plenary on 11 March, two-day tracks and a Closing Plenary on 13 March. The symposium will also host the Cargo Executive Summit (CES) that unites leaders from across the Supply Chain Worldwide to discuss and stimulate initiatives that will drive significant industry benefits.”

We are very excited to attend this conference which will bring updates on current industry initiatives and challenges, and we look forward to sharing the latest developments in Scope, our innovative multi-modal transport management system. Over the years we continue to meet and discuss the challenges of managing complex supply chain processes. Riege Software highly value these gatherings which are essential to our goals of bringing improvements and new efficiencies to the Cargo industry.

We hope to see you there!

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AEL Partners with Riege Using Scope https://www.riege.com/us/blog/ael-partners-with-riege-using-scope/ Tue, 04 Mar 2014 16:24:00 +0100 Mark Ketcham https://www.riege.com/us/blog/ael-partners-with-riege-using-scope/ Recently expanded into the US market, Scope, Riege’s transport management system is a perfect fit for American Export Lines (AEL), especially with the WIN connection, “Efficiency, productivity, and the ability to adapt to changing customer and agent demands requires a combination of good technology, people, and processes. WIN has proven to be a solution to help improve operational efficiency between agents, and the fact that Scope integrates with WIN is definitely going to benefit us at AEL,” quotes Kasra Ferasat, Marketing Director at AEL. “During the first demo, we were impressed by how simple and straight forward the user interface and processing of shipments was within Scope.”

AEL is most excited about the efficiency the software brings, including the search options, security options, real time view of operations and access rules for all areas of Scope, “Forward thinking innovative approach to their software.” AEL and Riege look forward to a long partnership, “The people I have dealt with are extremely professional, patient, open-minded, experienced and pleasant to work with. Additionally, the fact that a majority of their team has a Freight Forwarding/Logistics background is a major plus. It’s a software “built by forwarders, for forwarders!” adds Mr. Ferasat.

Johannes Riege, founder of Riege said, “Our customer service, with competitive rates and first-class service, is our first priority. We believe in our clients as partners; their success is our success. Constant attention to them is just part of our daily work. We are very proud of the loyalty of our employees and customers most of whom have been with the company for over 15 years.”

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QCS Netherlands Switches to Scope https://www.riege.com/us/blog/qcs-netherlands-switches-to-scope/ Tue, 18 Feb 2014 16:35:00 +0100 Henk Boorsma https://www.riege.com/us/blog/qcs-netherlands-switches-to-scope/ QCS-Quick Cargo Service, located at Schiphol Airport and the Port of Rotterdam are handling their air and sea freight shipments with Scope, the transport management system from Riege Software International.

Scope has an integrated customs module which allows QCS to also complete customs declarations within the TMS. Accounting operations use Exact Globe Next, and an interface provides a seamless link from Scope to Exact.

“QCS-Quick Cargo Service was established in 2004 at Schiphol and Rotterdam in 2008, and is a leading European logistics service provider (LSP) offering a wide spectrum of services including a complete range of international freight forwarding services. With the right combination of infrastructure to provide a dense global network of agents, service and know-how, QCS-Quick Cargo Service generates added value for national and international accounts. QCS-Quick Cargo Service, your specialist in coordination and optimization of logistics services.”
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Known Consignor and Regulated Agent, EU database integration with Scope https://www.riege.com/us/blog/known-consignor-and-regulated-agent-eu-database-integration-with-scope-1/ Mon, 17 Feb 2014 14:13:00 +0100 Henk Boorsma https://www.riege.com/us/blog/known-consignor-and-regulated-agent-eu-database-integration-with-scope-1/ The latest version of Riege Software’s transport management system Scope, is now connected to the Regulated Agent (RA) and Known Consignor (KC) database of European Union. Previously it was possible to store in Scope the RA and KC status, but this new feature adds online validation of these parties.

New regulated agents or known consignors can be looked up in the RAKC database while processing shipments or customs entries in Scope. The RA or KC number and date of registration are then included in the Scope database automatically.

The user can set a regular interval for Scope to automatically validate RA and KC addresses (e.g. every day at 02:00) and inform users if any changes to these addresses occur.

Scope uses a login provided by the Dutch Royal Military Police (KMAR) which is specific to each user or group of users. This enables the KMAR to show how many times a user has accessed the RAKC database.

Integrated control of established regulated agents and known consignors within the European Community is in accordance with Regulation (EC) No 300/2008 and its implementing regulations.

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TLT is live with Scope in Amsterdam, Atlanta and Frankfurt https://www.riege.com/us/blog/tlt-is-live-with-scope-in-amsterdam-atlanta-and-frankfurt/ Tue, 11 Feb 2014 16:48:00 +0100 Henk Boorsma https://www.riege.com/us/blog/tlt-is-live-with-scope-in-amsterdam-atlanta-and-frankfurt/ TLT Silver Tiger Logistics (TLT) with headquarters in Frankfurt (Germany) and subsidiaries in Amsterdam (Netherlands) as well as Atlanta, Georgia (USA) has been live for a couple of weeks with Scope, Riege’s transport management system.

After a short rollout phase, TLT is processing all its air and sea freight shipments using Scope. Accounting is executed via interfaces to third party accounting packages in each country, e.g. Quickbooks in the USA.

TLT Silver Tiger Logistics are an innovative global logistics solutions provider, adaptable to all customer needs, providing highest satisfaction, quality and cost-savings.

About TLT Silver Tiger Logistics:

Headquartered in Frankfurt (GER) and with stations in Amsterdam (NED) and Atlanta (USA) combined with representation in China and India, they are a specialized division of the TLT Group. The TLT Group takes over manufacturing and logistics processes for the industry (e.g. automotive) and supports them with engineering, consulting, interim management as well as customized products and services.

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iF Communication Design Award 2013 https://www.riege.com/us/blog/if-communication-design-award-2013/ Thu, 10 Jan 2013 12:06:00 +0100 Benjamin Riege https://www.riege.com/us/blog/if-communication-design-award-2013/ We are very happy to announce that Weissraum Design, our agency for visual communication from Hamburg, has won an iF award for the corporate design of Riege Software International.

The globally recognized seal of quality for outstanding design is awarded every year in the three disciplines product, communication and packaging. Agencies, design firms and SMEs use the iF design awards as a test for their products.

The iF design awards exist since 1953.

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Johannes Riege at IATA Aviation Day in Frankfurt https://www.riege.com/us/blog/johannes-riege-at-iata-aviation-day-in-frankfurt/ Tue, 26 Jun 2012 15:07:00 +0200 Johannes Riege https://www.riege.com/us/blog/johannes-riege-at-iata-aviation-day-in-frankfurt/ Date: Wednesday, 30 May 2012
Event: IATA Aviation Day Europe
Place: Maritim Hotel Frankfurt Messe
Speaker: Johannes Riege

e-freight is all but etix

People often wonder why electronic ticketing works in the field of passenger air transports but its cargo counterpart e-freight is still in its infancies. So the sober question to be raised is: Why does our industry not simply transfer the proven, tested, and commonly accepted etix tool into the global cargo world?

The answer is easily to be found when asking ourselves where etix would stand today, if a passenger would have to declare which different items his luggage contains, if he has got a dangerous goods declaration for his deodorant he’s carrying with him, etc. If these formalities would be required from each traveler etix would most likely still be in its preliminary phase.

The easy thing in electronic ticketing is that only two interacting agents are involved – the passenger and the airline. As far as data requirements are concerned only airline, flight details, payment specifics, and passenger data are needed to purchase a ticket and take off on board an aircraft.

In comparison our air freight business is much diverse: the processes are highly complex, the number of participants is by far greater, and the authorities – especially customs – are acting according to their state’s own rules and regulations.

So in short: e-freight cannot be compared with etix!

History

IATA has first taken up the e-freight issue at the World Cargo Symposium (WCS) in 2007 in Mexico City. There WCS presented e-freight as valuable contribution for Simplifying the Business (Stb). Ever since this Mexico gathering the e-freight topic stood on the agenda of each of the subsequent annual meetings organized by the WCS. To push this task forward IATA has worked with many regulatory authorities, especially customs administrations. Today’s result is that on a number of international trade lanes there is no more need for paper documents since customs authorities not only collaborate but are meanwhile part of the e-freight process.

Further achievements are in brief:

  • The e-AWB is approved by the IATA Cargo Services Conference (CSC) and now serves as a contract between the forwarder and the airline rather than the previously used paper-AWB.
  • The Cargo Data Interchange Task Force (CTITF) defines the XML-standards of documents.
  • The e-freight Operating Procedures (e-Fop) describe the processes.
  • IATA has made e-freight a task for the regions, by organizing joint meetings with forwarders, airline representatives and other parties involved in air freight on a local basis, as the Frankfurt-held conference 30 May 2012 proves, to name only one such event.
  • In the U.S. e-freight stands always on top of the agenda at the annual CNS conferences.

This illustrates the many efforts IATA has put and keeps on putting in e-freight. The promoting of this important and innovative tool by IATA I consider being of utmost relevance for our industry.

Current results

According to IATA’s May 2012 figures e-freight has gone live in 42 countries, at 429 airports, and 46 airlines as well as 2057 freight forwarders participate. That looks pretty impressive. So the question has to be raised how IATA achieved those figures?

The answer is rather simple - because only e-AWBs are counted in the IATA statistics (in conjunction with pdf-documents). The e-AWB scheme can be compared with etix® in passenger traffic. The sad conclusion reads: We are still very much in the infancy of e-freight, despite all efforts by IATA, industry participants and customs authorities.

So to me the core message must be that real benefits for the air cargo industry are only achieved, if all partners exchange data instead of documents.

Symmetric vs. asymmetric approach

Basically, there are two approaches of managing e-freight processes: the symmetric and the asymmetric solution. What do these models consist of and where do they differ?

To put it simple: the symmetric model treats all participants within a given supply chain from A to Z as being equal partners. Each of them – from a shipment‘s origin to it‘s final destination – act as equal peers. This is the currently deployed model: everybody, whether the shipper, trucker, forwarder, ground handling agent, customs agencies, consignee and last but not least the airlinee are deploying e-freight in the scope of their own possibilities and economic goals for the greater good. The result of this collective effort of equals is the successful paperless shipment – hopefully!

However, there is a trap: everybody relies on everybody else and all participants are responsible only for their own part of the transport chain. But no one takes control of and responsibility for the entire process. Nobody is sitting in the driver’s seat being formally in charge of managing the electronic flow of documents.

In contrast, the „asymmetric“ or „hierarchical“ version advocates a clear solution for directing, coordinating, orchestrating and controlling the processes. Looking at the various participants mentioned before and considering today’s situation, the party for steering the processes successfully should be the forwarding agent.

Why him and not the shipper or consignee?

Given today’s circumstances, the forwarder acts as the central „interface“ within the entire supply chain. It is the forwarder’s duty to organize the pickup, to make sure the cargo is properly declared as demanded by the authorities. He’s responsible for booking the airline’s transport capacity, he makes sure the shipments are delivered to the ground handler in a timely manner for ensuring that the shipment is flown as previously booked. In addition it is the forwarder’s duty to make sure that the import process is done correctly and that the goods arrive in time and on budget at the final destination.

The important prerequisite for getting the asymmetric approach off the ground is that the shipper must provide the forwarder with the relevant data concerning his particular shipment: the nature of goods, the weight, the price, whether there are Dangerous Goods and what they consist of - and so on. Only when being equipped with these specifics the agent can direct, coordinate and orchestrate the transport. Only than he is enabled to manage the entire process and data exchange according to paperless e-freight requirements.

If shippers do not pro-actively provide these data sets to their agents e-freight will still be implemented in some ways or others. But it will stay a piecemeal process with little or no coordination.

Prerequisites

This has to be stressed once again: we need the data, not the documents. Only then transports can be speeded up and costs be reduced. Ideally we need the integration of all processes by directly linking the systems involved.

Instead, what we don‘t need is another „next portal“ where participants more or less manually up- and download the data. The key to success is a direct link between systems and processes. IATA has worked hard over the past years to make this linkage possible by defining a common set of messages. Given this everybody should now work hard to implement these messages and realize the links between the different systems.

Advantages for all participating parties

The advantages are widely known, for example the reduction of errors, the speeding-up of processes and the subsequent savings in time and costs. This last mentioned point is convincingly illustrated in a study presented 2011 by the Civil Aviation of Singapore (CAAS). According to their analysis for compiling one manually processed House Air Waybill (HAWB) enterprises have to pay USD 2.70 per employee. In case of e-freight these costs are reduced to USD 1.60 per head, saving the firm USD 1.10. Which might not sound very impressive is in fact a lot of money at the end of the day, given the fact that the Singaporean study assumes an hourly wage of USD 8.00 per employee. In Europe or the U.S. no forwarding agent would be willing to work for this salary, I assume. Hence, the savings would even be more substantial.

Interesting is another comparison mentioned in the CAAS paper. According to the authors a staff member processes 24 HAWBs in average per day when exercising traditional paperwork documentation. In contrast, the same employee is able to process 41 HAWBs each day if facilitating e-freight. This is a remarkable increase of productivity and a clear proof of the many benefits e-freight is able to deliver when utilized by the industry.

Conclusion

The above mentioned example well illustrates one of the many benefits e-freight can deliver, in this case a remarkable increase of productivity for the cargo industry without loading more work on the employee’s shoulders.

As previously stressed e-freight reduces costs and increases the product quality. Therefore, it is one of the rare approaches in air freight that leads to innovating the business. Traditionally and unfortunately, this industry does not belong to the most progressive businesses despite the immense value it delivers day by day to the world economy by enabling the rapid flow of goods across the continents.

So, in theory e-freight works. But it requires a common effort. Everybody has to participate.

It’s like in soccer. Take my team, Borussia Dortmund, for example, this year’s German champion and national cup winner. Their basic philosophy is that the individual player is important, but it takes a strong and unified team to be successful. This simple conviction goes for e-freight as well. Required is a common effort with each player of the supply chain needed to participate actively.

What we need is an ‘e-freight community’ to achieve a broad and lasting success.

Resources

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