by Mark Ketcham
March 4, 2014 / About
Recently expanded into the US market, Scope, Riege’s transport management system is a perfect fit for American Export Lines (AEL), especially with the WIN connection, “Efficiency, productivity, and the ability to adapt to changing customer and agent demands requires a combination of good technology, people, and processes. WIN has proven to be a solution to help improve operational efficiency between agents, and the fact that Scope integrates with WIN is definitely going to benefit us at AEL,” quotes Kasra Ferasat, Marketing Director at AEL. “During the first demo, we were impressed by how simple and straight forward the user interface and processing of shipments was within Scope.”
“American Export Lines (AEL) is an international freight forwarding and logistics company founded in 1974 specializing in Import and Export freight services, including: Ocean, Air, Land and Rail Freight Services for Autos, Machinery, Parts, Electronics, Medical/Medicines, Food Stuff and other General Cargo to and from Africa, Europe, the Middle East, Central and South America, Oceania, Russia and Central Asia. With a network of reliable agents, our own offices and warehouses, an experienced staff and our own warehouses in the East and West coast, AEL offers full-service customized freight solutions to clients worldwide.”
AEL is most excited about the efficiency the software brings, including the search options, security options, real time view of operations and access rules for all areas of Scope, “Forward thinking innovative approach to their software.” AEL and Riege look forward to a long partnership, “The people I have dealt with are extremely professional, patient, open-minded, experienced and pleasant to work with. Additionally, the fact that a majority of their team has a Freight Forwarding/Logistics background is a major plus. It’s a software “built by forwarders, for forwarders!” adds Mr. Ferasat.
Johannes Riege, founder of Riege said, “Our customer service, with competitive rates and first-class service, is our first priority. We believe in our clients as partners; their success is our success. Constant attention to them is just part of our daily work. We are very proud of the loyalty of our employees and customers most of whom have been with the company for over 15 years.”