Cutoms People (a)
 
 

We're here to help.

Our support team helps you to fully utilize Scope.

We are available 24/7, providing friendly assistance and competent answers. Experienced staff members handle your issues, whether it be questions regarding the usage of Scope or ideas for improvement - quick and efficient.

 
 
 

User Manual: Scope's online user manual is continuously updated. It contains an in-depth yet easy to understand description of all modules and functions. This extensive knowledge base conveys techniques, tips and tricks to improve the user's efficiency. Scope features a smart direct link from your current screen to the manual's matching page so that help is just around the corner.

Training: Our tailor-made training sessions for you and your staff enable the full potential of Scope within your company. Competent trainers with a long-time know-how of business processes introduce the basic concepts and workflows within Scope and provide you with methods to master even the most challenging tasks.

Helpdesk: Scope is directly linked to an online issue tracking system that can be accessed 24x7 by every user. Tickets may be created on the fly from within Scope using a single key stroke. This enables our support team to provide a quick yet thorough analysis of your requests. Continuous exchange of information, regular status updates and transparent processes ensure mutual compliance of the agreed upon service levels.

Hotline: Upon request our 24x7 phone hotline is available, ensuring that urgent issues are registered and escalated to an applicable professional.