Customer Support

Riege Software International has continued to expand the Customer Support department, constantly improving help in request analysis, online-support and training up to 24 hours a day. All our procedures are guided by ITIL (IT Infrastructure Library). ITIL is an independent scale for high quality management of IT-services, which is our regularly checked standard.

Maintenance

By sharing the same ticket system for requests our customers benefit from the new globalisation of the regional maintenance departments operated by the local staff and maintenance department.

Hotlines

Timezones, public holidays and Sundays are no more relevant to you, because we additionally provide our clients with hotlines, which are always accessible to ensure help for any case in time.