Q: How many QAs do you execute for Scope? A: More than 20,000 per Release!

Quality Assurance and Quality Control merge into Quality Characteristics.

Q: How many QAs do you execute for Scope? A: More than 20,000 per Release!

One of our top priorities is such a big issue for us that we write it in capital letters: QA – Quality Assurance. With each enhancement and change in Scope we execute some 20,000 (or to be exact: 20,392) automated test runs and these increase with every new release. This not some casual process, at Riege it’s a rule.

But if that’s not enough; our specialized support staff for Air, Ocean, Handling and Customs conduct an impressive number of manually operated tests. Based on various and diverse scenarios, each new Scope release is tested with physical data entry to ensure smooth sequence of operations. (QC – Quality Control). At the same time, this procedure checks the execution of required or intended changes and enhancements within Scope.

And that’s still not everything. Before a new version goes live, it is installed on each customer’s individual test system, so the customer may check it for themselves that operation is faultless. This step safeguards against unexpected and undesired problems occurring during daily operations.

Yet long before any of these activities get underway, a set of mandatory steps need to occur. For each and every change or enhancement a ticket will be opened and will not be closed until the entire QA / QC procedure is completed. The full details of the testing process will be logged in this ticket. This preserves a history of all test results for all Scope releases.

The bottom line is that, all innovations will be recorded in the changelog and documented in the official Scope manual. New top features are comprehensively described with in-depth explanations. Video tutorials demonstrate their practical usage. Training and workshops can be be conducted on request to ensure complete understanding of these innovations and their implications for administration.

Our insistence on these intensive Quality Assurance and Quality Control programs, combines to deliver an exceptional product that differentiates Scope from other systems and makes it even smarter.

Scope QA + QC at a glance:

  • Over 20,000 automated test runs during each assembly phase
  • Manualy executed release checks in step with actual practice
  • Creation and adjustment of documentation and changelogs
  • Detailed explanations and creation of video tutorials for top features
  • Provision of training and workshops

Interested in QA at our HQ in Düsseldorf? Apply now.


Scope 8.4 – Freedom of choice

Self-determined options. Automated alternatives.

Scope 8.4 – Freedom of choice

The Top Features of Scope 8.4 allow to set important parameters such as filters and choices by the user himself. Synchronistically, automated alternatives to manual import functions have been added or optimized.


  • Note function with shipment transfer to other user


  • User administration of airline products
  • AWB print improvement


  • Import of ZIP-zones for ZIP-Schemas
  • Improvement of shipment overview
  • New appliance “OB & Credit Limit Import”


SaaP – Software as a Partnership

Why customer support is a valuable key feature to build upon.

SaaP – Software as a Partnership Rita Schmidt, Customer Support at Riege Software International

Determining which new Transport Management System to buy is a long, arduous process of establishing criteria, comparing systems, evaluating their performance, identifying compatibility with individual demands, flexibility of adjustments and overall features.

But one fundamental criteria is regularly omitted when it should be a paramount feature – customer support. Customer support should be far more than simply the usual after-sales service by the software provider. Customer support is an essential component to fully leverage the potential offered by an advanced, innovative system that is designed to drive progress and move the customer forward. Utilizing, indeed capitalizing, on the possibilities of a new system is the impetus for change in the first place. The desire for greater efficiency while simultaneously increasing services and options for existing customers and enticing new prospects.

Roll-out of new software is accompanied by intensive staff training, following this there is a period of acclimatization and development of improved routines to streamline day-to-day operations. But this is only the beginning. The implementation of new software must be regarded as an investment not just a change. The goal is to achieve growth and increase profitability, a race to get return on investment in the shortest period of time and ensure a company’s successful future. First rate support is crucial to reaching these goals.

Support is not a feature in itself, and should not be considered a simplistic process of bug-fixes and troubleshooting. Software support is not like servicing a vehicle where a quick trip to the garage for some replacement parts and a little lube make all the difference. Support, as we understand it, is an ongoing process of presence, contact and interaction with the customer, enriched by depth of forwarding expertise which makes support a real key feature. Any vendor not offering this kind of service clearly has a shallow, trouble-prone solution.

10 examples of the quality support provided for Scope

  1. Following initial training, online video training is provided to clarify and answer specific questions regarding individual usage.
  2. A test system is installed to enable new users to become familiar with Scope prior to access to live operations. The system is also available for demonstration of new features as well as problem solving.

  3. With 4 major and several minor updates Scope delivers up to 12 releases per year. A resilient QA (Quality Assurance) is conducted for each new release.

  4. Configuration support for complex subjects like tariff maintenance or customization of individual documents accelerates progress and eases usage.

  5. Since Scope is continuously improved and enhanced, users are regularly informed about new features and changes by release notes and top feature videos.

  6. Support tickets are treated in the shortest amount of time possible. Regularly confirmed by customers.

  7. Support staff are forwarding experts and not technicians. They speak the language our customers speak and understand. They perceive themselves to be connectors between users and developers rather than company representatives.

  8. Substantial expertise and long experience is constantly updated with further education, for example aviation safety. This assures competence in current forwarding issues.
  9. Customer calls are a regular component of customer care, not only for on-site resolution of problems but to deepen customer insights of more efficient Scope usage.

  10. Long-standing, loyal staff guarantee continuity in collaboration. A customer has always direct access to their established contact person, skipping receptionists or call centers.

Final conclusion before final decision

Support as a product key feature that turns a business relationship into a real partnership. This is why depth of support and quality of support should be considered from the very beginning, prior to software acquisition. Making a decision without thorough analysis of the quality of support is the first step in the wrong direction. It can take months for poor support to fully manifest itself and result in years trapped in an unpleasant solution, risking financial loss and business stagnation. When the time comes to make up your mind, think of software as a long-term partnership.


Sandwiches & Software

ReLAX with Snacks in Grand Ballroom A after IATA eAWB360 in LAX

Sandwiches & Software

Hungry for more information? Fed up with half-baked solutions? In Grand Ballroom A we’ll serve you scrumptious snacks and feed your mind and body with eupeptic[1] information on Scope – the Transport Management System that creates e-AWB automatically. You will have the opportunity to

  • meet Riege staff and e-AWB experts
  • talk to satisfied Scope customers
  • zero in the multi-modal capabilities of Scope
  • be pleasantly surprised by automated e-AWB creation
  • just relax doing nothing at all

We will be glad to satisfy your hunger for food and lore. In Grand Ballroom A at the Sheraton Gateway, just a few steps away. Come on in – and enjoy.

[1] Eupeptic (yo͞oˈpeptik), adjective: of or having good digestion or a consequent air of healthy good spirits.


Keep Georgia on your mind

Meet us at the IATA eAWB360 Event on August 16th in Atlanta

e-AWB since 1995

As you know

The e-AWB promoted by IATA is based on the electronic FWB and delivers:

  • Lower Cost
  • Less Paper
  • Fewer Errors
  • Fewer Delays
  • More Efficiency
  • More Connectivity

Good to know, but Riege solutions have provided these e-AWB benefits since 1995.

What you need to know

A web search will show there are numerous e-AWB tools available. These are an assortment of plug-ins, web portals and standalone solutions, but none of them provide an integrated efficient solution.

But such a solution exists – Scope by Riege. Running resiliently since 2006, Scope is an integrated Transport Management System of which the e-AWB was an essential part right from the beginning. This is also true for its predecessor Procars, enabled to do e-AWB since 1995.

No more questions – just one answer

Going for the e-AWB and finding it makes yet more work? That’s out of question. With Scope, you don’t even have to think about the e-AWB. It’s there.

The true solution

Scope is the comprehensive Transport Management System for air, ocean, ground transportation and handling as well as customs. Creating an electronic airway bill automatically with the completion of a shipment, Scope is appreciated and relied upon by 4.000+ users in 24 countries around the world.

Shape your future and switch to 100% e-AWB without any deviation. Don’t go for just second best. Go for Scope – Innovation in Logistics.

Experience Scope live

Eager to experience Scope in a live presentation? See me on August 16th in Atlanta at the eAWB360 event. To fix a date please call: (844) 474 - 3436 or mail: ketcham@riege.com

Get in the mood now!


Eventually events for real!

Circumnavigate the problem of missing sea freight tracking data via Scope and Ocean Insights.

Eventually events for real!

For a long time missing tracking data meant that seafreight shipments effectively disappeared for a week or two once the vessel departed origin port. This radio silence was particularly acute from the importers point of view since it limited reliable planning due to the complete uncertainty about the true position of the freight. Managing the seafreight supply chain has never been smooth and efficient due to this gulf of uncertainty.

Recent cooperation between Riege Software International and Ocean Insights enables Scope, Riege’s innovative Software for logistics, to put an end to missing sea freight tracking events. Ocean Insights collects shipment tracking data from ocean carriers and other systems, and this enables them to provide accurate tracking data for shipments.

Eventually events for real!

An interface to Ocean Insights connects Scope to their container tracking system, acquiring tracking data for shipments import agents may not be able to get from the export agent – with no extra effort involved: When a sea freight shipment is created in Scope, a search will be initiated using the master bill or carrier booking number. These details are sent to Ocean Insights as a query.

Once matched to a shipment in the Ocean Insights database, Ocean Insights will feed any previously stored events and ongoing events back to Scope. These events are mapped to milestones in Scope tracking plans and can then be used to initiate and complete milestones. The resulting tracking and monitoring information is available in both Scope and Scope Connect.

So for Scope users, there is no more missing information on sea freight events. Cast off!


Scope 8.2 – The new acceleration formula

Faster on the go, faster on the way, faster at the finish.

Scope 8.2 –

The Top Features of Scope 8.2 comply with rules, shorten processes, improve evaluations. Thus they deliver reliably faster more desired results.



  • VGM registration according to new SOLAS rule
  • Specific selection from OAG-Flightschedule
  • Templates for RFS-Flights
  • SITA improvements


  • New base in tariffs
  • Extension for partner turnover report
  • Exchange Rate updates
  • Manual entry of evaluation basis

NL Customs

  • AGS Partner positioning and defaulting
  • New PD fields on Customs Partner

Scope secures safety at sea pronto

Release 8.2 ready for Verified Gross Mass (VGM) according to SOLAS new rule.

Scope secures safety at sea pronto

On July 1, 2016, the new SOLAS rule for Verified Gross Mass (VGM) of containers will come into force. Although there is a three-month grace period, Scope will be VGM ready and on time with its 8.2 release. Secure processing of orders and safety aboard vessels at sea ranks above all else.

Entry of all necessary data is provided in the container editor. By default, the Gross Weight (Container Tax-Weight plus Loaded Weight) will be recognized as the VGM. Date of weighing is equal to the date of entry. The operator in charge will be identified as the responsible person. All information can be edited should the responsible person or data need to be changed.

When ready, the VGM information will be transmitted via DAKOSY within the B/L, or via INTTRA, GT-Nexus and CargoSmart within B/L instructions. The VGM details are also printed on the B/L instruction or the B/L itself for those shipping lines that are not accessible via an interface.

Thus Scope ensures both secure process and safety at sea.


Keep cool!

Why we put some really good ideas on ice.

Keep cool!

Scope is smart and getting smarter every day because it is a continuously growing body of improvements. Great new ideas are frequently presented by users themselves, but as good as an idea may be, often it cannot be implemented immediately. Consequently, some of those volunteer inventors feel we have cold shouldered them. Nothing could be further from the truth! Good ideas do not get lost, even if they are not immediately implemented in Scope. We just put them on ice for some very good reasons you may like to know about:

  • Our continuous work on Scope makes great demands on our human resources. We extend and improve Scope in diurnal rhythm. The effort involved regularly turns out to be larger than generally assumed. Visible results tend to be just the tip of the iceberg. The actual labor involved is seldom measured in either hours or days but more often in weeks.
  • We have to prioritize: Continuous further development of Scope demands necessary bug-fixes and user-specific extensions like interfaces, and the huge share of working hours which these demand cannot be underestimated. Then there are paid for orders which take absolute priority as our customers do not expect us to keep them waiting.
  • We are above all, uncompromisingly true to our quality standards. Nothing will be knocked off in a hurry or as an after-thought. That wouldn’t be a good idea at all.

For these and other reasons we have to put some really good ideas on ice. But think of this as keeping them fresh, not trashed but waiting for their day in the sun. All good ideas are collected and chilled. Periodically they are checked and rated. Finally, an internal project team decides which idea will be implemented at what time. This may take a while, but one fine day they will appear, and then not only those who provided good ideas but all users of Scope will benefit and agree: “It was worth waiting for.” Until then, just keep cool.

So all you potential providers of ideas, do not lose heart. On the contrary! We always are delighted to receive your insights and ideas. Once in awhile a good idea can be transferred easily and speedily into Scope and when we get this opportunity, good ideas are implemented faster than ice melting in the sun.


Ho! Done! Time to unsaddle.

Scope 8.0 ready for real rollout.

Some rides are not as smooth as expected. We thought we had finalized Scope 8.0, but quickly realized the beast still needed taming. Our team worked hard on this release, we were ambitious and engaged but some customers were confronted with something best described as a bucking bronco. The good news is that we finally broke our mustang.

I would like to take this opportunity to thank the entire Riege team involved in efforts that delivered final success.

Most importantly, I feel obliged to thank and honor our customers who took the first rough ride. Their professionalism and extensive feedback made possible the realtime resolution of these unexpected problems.

Cheers to all of you. Now take a little time to relax. You all deserve a rest from this temporary bump in our ride.


Don’t go for just gold. Go for platinum!

Get a first class e-AWB TMS for the price of cattle class.

Rise high in Phoenix

In our continued dedication to the freight forwarding community, we at Riege Software International are delighted to update our membership with the Airforwarders Association (AfA) to platinum sponsorship.

It’s not for the decoration and the honors, it’s to show our deep commitment to AfA and our fellow forwarder members.
– Johannes Riege, CEO and Founder, Riege Software International

The Airforwarders Association is proud to welcome Riege Software International as its newest Platinum member. We have come to know their team’s fine product offerings to our industry and appreciate Riege’s ongoing commitment to our organization and its members.
– Brandon Fried, Executive Director, Airforwarders Association

To celebrate this graduation together with our forwarder members within AfA, we decided to make you an offer that deserves to be called unique – a first class e-AWB TMS at a price you would expect to pay for one of those cattle class products.

In an effort to change the long-standing industry impasse where small forwarders cannot afford first class technology and solutions, Riege feels obliged to change the game and provide small forwarders with a full featured platinum solution which we call Scope and we will do it at an affordable flat rate.

Scope is the innovative multi-modal TMS solution that will provide integration with your air carriers (e-AWB & e-freight), ocean carriers, agents, customers and US Customs (CBP). This is the sole solution that will equip you with first class technology at a cost you can’t afford to miss. You provide platinum services. Now do yourself and your customers a favor, get a platinum TMS.


Rise high in Phoenix

Meet us at AirCargo 2016 for something very special

Rise high in Phoenix

We are proud to announce that Riege Software International will attend the AirCargo 2016 Conference in Phoenix, AZ, from June 8-10. We will be a Bronze & Golf Breakfast sponsor of the event.

Riege is changing the game and the conversation about e-AWB and TMS technology and its affordability for small forwarders. We are giving them a way to compete using world class technology for less than their companies monthly cell phone bill. So no longer it has to be discussed whether there is an affordable way for small forwarders to manage their entire multimodal forwarding business – Multi-Modal (Air, Sea, Truck), Documents, Finance, Web tracking, Airline/Ocean carrier, US Customs Integration and do e-AWB/e-freight. Now there is an affordable way and it is the game changer “Scope”, from Riege.

As a special delicacy you can experience a demonstration of the impressive Scope system, the multi-modal TMS with integrated e-AWB. Scope will lift you to higher altitudes and empower you to easily manage and track your entire business cycle – from quotes to delivery – while satisfying US customs regulatory requirements, including completely paperless processing.

Experience Scope – the smarter, sharper, stronger TMS that outshines others by

  • Intuitive entries and meaningful summaries
  • Appealing desktop and efficient workflow
  • Convincing performance and impressive results

To benefit from this game changing promotion book a flight to Phoenix and get a ride to the future. I am looking forward to meeting you there. Please call me directly (844) 474-3436 for a personal appointment.

Have a pleasant flight.


Simple is outrageously hard

Complex solutions are the sum of uneasy compromise.

Simple is outrageously hard A320 Cockpit, © Airbus

It is said that it’s the simple things which make life comfortable. While at first sight this proposition sounds like the priggish rediscovery of a luxurious habit of modern modesty – cabbage instead of caviar, at least for the crowd – you may easily detect an element of truth in it: Whoever makes it his business to find a simple solution to a problem instead of creating a complex puzzle of hopefully corresponding partial solutions has a hard row to plow. Although pleading and searching for simple solutions doesn’t necessarily make one’s life easy. On the contrary. Simple is outrageously hard, it frequently costs a lot of blood, sweat and tears – and needs an incredible amount of persistence.

Looking at our business, an appropriate example of how to solve fundamental problems the simple way instead of making use of complex structures, is the invention of the wheel (and before that the hammer and chisel). The wheel has made human life more agreeable and easier by simplifying the movement of goods from A to B. But it was a long and winding road to get there since a variety of conventional and established but simultaneously laborious and lavish procedures already existed and needed to be overcome. And more than a few people earnestly tried to improve these old-fashioned techniques rather than looking for superior and simpler solutions.

If I had asked people what they wanted, they would have said faster
– Henry Ford

The point is to improve and facilitate the future, and to discard things which have become outdated and do not have any future at all. Complexity can be nothing more than the sum of numerous components which in practice have proven to be either redundant or – even worse – counterproductive.

I could have done that myself

The ingenious part to a simple solution is – in retrospect – always so obvious and close. “I could have done that myself!” True! But I didn’t. Unfortunately, this point of view reveals another fatal drawback: The determination to downgrade the value of the solution itself as well as its creator’s achievement.

In many cases, it is still the case that only visible complexity of a solution represents perceived added value and therefor justifies a higher price. If it’s simple and looks simple it simply cannot cost anything at all, or at least not a lot, regardless how efficient it may be.

In fact the opposite is true: It is the plain, almost invisible simplicity of a solution which is worth not only the highest level of appreciation but also the money. Sometimes it’s even priceless, because the journey to simplicity may be incredibly long. Reduction takes time.

I didn’t have time to write a short letter, so I wrote a long one instead.
– depending on source: Voltaire, Johann Wolfgang von Goethe, Mark Twain, Karl Marx, Blaise Pascal

A software developer who dedicates himself to the principle of reduction, in other words simplicity, may finally present nothing but a single button and no one can tell that it is the result of hours, days, sometimes weeks of hard work, endless ideas, hope and desperation. But it is exactly this simple single button which represents the best, highly outrageous and therefore most valuable solution.

Reduction makes solutions and their usage easier, clearer, at the same time automatically more user-friendly and – after all – faster and more efficient. In a word: perfect. What more can you expect?


Go innovate!?

Innovation in logistics is the future – but where does it come from?

Go innovate!? 1913 Highland Park moving assembly line, © Ford Motor Company

Expect the unexpected

Everyone has expectations of progress, but innovations always startle us. We all want to innovate because innovation is the rock-star of progress, but innovation is truly rare and we generally find it comes from a rarefied few, the Henry Fords and the Steve Jobs.

This rarity is because Innovating is not about bridging awareness gaps or filling in missing links. Innovations are always surprising and occur unexpectedly. That’s why they’re innovations, not improvements.

We crave innovations, but there is no clear conception or guidance as to what these could or should be. They appear suddenly amongst us as the obvious cure for a variety of specific ills. The absence of innovation builds a pressure and a yearning for something or someone to fix what ails us.

But how important is innovation? I think the customer really needs to be more honest with their 3PLs on the need for innovations, while 3PLs need to clarify where their expertise lie.
– Barry Blake, SCM vice-president of research

Of course, you may proclaim your honesty and pledge expertise, but who defines the meaning of these things or what they stand for in practice? How do you differentiate from others if you don’t know the difference yourself?

Compounding the conundrum is the fact that those who need innovation the most are themselves not innovators. There are numerous examples in our industry of spectacular and expensive failures, grandiose projects dead on arrival because their creators failed to recognize their own limitations. You cannot force innovation just because someone or something is squeezing you. Innovation arrives through insight, inspiration, intuition – and interestingly, denial.

Innovation is saying no to a thousand things.
– Steve Jobs

Innovation sells, but who’s buying?

I think there is an endemic problem from the buyers’ side. They want something beyond just shifting boxes, but they end up grinding down their suppliers on price – the buyers are not paying for what they want, which they say is innovation.
– Kevin O’Marah, SCM World chief content officer (Source: article)

Clearly, customers do not pay for innovation and innovation is not an end in itself. Customers pay for the added value delivered by innovation. The core business, powered by innovation, becomes the generator of these added values. Faster processing, eFreight execution, ultimate transparency and unlimited door-to-door monitoring are examples of added values beyond just shifting boxes. The cost associated with the fulfillment of performance expectations may not be recoverable directly. But ultimately it pays for itself through increased efficiency, lower costs and customer loyalty.

Innovation comes from innovators

Forwarders have got to be more innovative – you can’t just roll along any more, you have to be proactive. You have to invest more in IT and communications as a selling tool – it doesn’t matter how nice you are or how good you are, you need to be cutting edge.
– Anonymous Forwarder (Source: article)

The first steps in solving the problem is the identification of basic needs. IT and communications are keystones in this process since they are at the heart of building closer collaboration.

Closer collaboration automatically results in integrated connectivity, more efficiency, less failure, higher profitability. Hand in hand with customer and user satisfaction. All Assembled to achieve a USP and a stronger position in the market. That’s what innovation in logistics is all about, not an imaginary new feature or a new virtual service nobody wants or needs and consequently wouldn’t pay for.

A forwarder is designated to forward, not to innovate. Innovators are designated to innovate. Don’t go on an innovation trip for innovation’s sake. You’ll waste time on issues beyond your core competences. Go buy innovation! It’s there, and it will deliver.


Scope 8.0 – Overhaul of architecture

Smartly faster, stunningly directer, simply smarter.

Scope 8.0 – Smartly faster, stunningly directer, simply smarter.

The major changes in Scope 8.0 are initially invisible to the user, but are a noticeable improvement. An overhaul of Scope’s basic software architecture drives it faster forward. New useful features add some extra thrust.



  • CPA now available for Seafreight Export
  • Ready to define terms manually


  • Import of Accounts Payable via data files
  • New Report “Partner turnover”
  • Tariff Calculation according to Validity Period

Better safe than sorry.

Why our e-mail system filters so rigorously.

You have probably noticed: Microsoft Office and other documents attached to E-mails are rejected by our systems. This is not an accident but a result of our fortified firewall. We had very good reasons to take this action. This one is the most important:

Predominantly Office documents, but others also, are downright contaminated by malware, this occurs frequently, deliberately and generally with brand-new malware types which protection software does not yet detect. This is not your fault and even worse, third party intruders might abuse your e-mail address and mail these attacks under your name.

It is worth noting that according to the BSI (German Federal Office for Information Security), attacks by ransomware (blackmail trojans) have increased dramatically since December 2015.

We at Riege must avoid viruses that might infect our systems this way.

After all, it is not only about safeguarding our own systems, it is also about your safety: Your Scope and Procars systems are our systems as well. As a worst case scenario but a rather unlikely one – infection of Scope and Procars cannot be ruled out or generally repulsed. Therefore averting these issues is also in your interest.

With the above in mind, there are simple solutions to the problem:

Instead of sending Office documents, make use of PDF files or true text files such as .txt, .csv or XML files. MS Word offers a quick conversion into PDF, Excel allows generation of csv files in just a few steps. The most appropriate way, however, is attaching your documents in our JIRA ticket system because the required authentication of assigned users makes it the most secure way of all.

Ensuring that, now and in future, you will be able to work smoothly and – more than that - securely.


Scope 7.6 – More Options, Less Effort

Rating performances, making choices, informing customers.

Scope 7.6 – More Options, Less Effort

Faster access to relevant data, alternative choices and regular information updates will increase efficiency of order fulfillment and push customer loyalty.



  • Evaluate and select agents


  • Format change in RA / KC registration number
  • Capture contract number to draw K-rate
  • Faster access to AWB information
  • Choose between central and local sailing schedule


  • Edit and send rate sheets
  • Import of Sea Freight tariffs FCL / LCL instead of single data entry

“I want it all. (I want it now.)”

How type all-dominant remitters frustrate software developers.

Freddy Mercury is dead. But the spirit of his works – particularly this one – lives on, most notably in the mind of type all-dominant remitter employing software developers. As sung in another old song: I don’t know what I want but I know how to get it.

Whatever is technically possible, he wants to get it. And he wants it instantly. Regardless if it makes sense or not. The most delicate thing for a developer is to have a strong view on this issue. He, the all-dominant remitter, doesn’t like it.

Truth is, there are – of course – for every remitter legitimate requests or demands based on bare necessities. After all, the developer has to reinforce his customer’s business not to impede it. But as soon as he detects dispensable or just nice-to-have demands for features and dares to contradict he will end up recognized as indignant and ignorant for not worshiping the all-dominant entitlement.

Having said that, the willing and submissive developer quite often has to learn his lesson when the remitter is not happy with delivered results on demand since they may not be as spectacular or efficient as expected.

The reasons of these lacks of consensus are many, but there are 4 which are the most conspicuous and therefore most destructive ones:

  • Language Barrier
  • Attempted Extortion
  • Gap Search
  • Mind Change

Language Barrier

All-dominant remitters – usually represented by executives (MBAs), not users – and developers do not speak the same language. The may use identical words or terms, but they do not understand each other anyway. And if it comes to „Who’s right?“, guess who’s queen?

Take a look at what Joel Spolsky said about this, years ago but still as true as ever:

I promised to tell you a secret about translating between the language of the… nontechnical managers… of your software and the language of programmers. You know how an iceberg is 90% underwater? Well, most software is like that too – there’s a pretty user interface that takes about 10% of the work, and then 90% of the programming work is under the covers. And if you take into account the fact that about half of your time is spent fixing bugs, the UI only takes 5% of the work. And if you limit yourself to the visual part of the UI, the pixels, what you would see in PowerPoint, now we’re talking less than 1%. That’s not the secret. The secret is that People Who Aren’t Programmers Do Not Understand This.

Source: The Iceberg Secret, Revealed by Joel Spolsky

The learning from this issue is, get at least one person at the table who speaks both languages – fluently – with the talent to translate without loss of essential content.

Attempted Extortion

That’s the most miserable part of every business rendering services: There is always someone who does it cheaper. Or more submissive. Surely not better. But you might find yourself confronted blackmailed with these facts. Do not ever take part in this vicious game or the sword of Damocles will always be hanging over you. Never forget, you are selling software and services – not your soul.

Gap Search

Gap detecting seems to be one the most favourite engagements of all-dominant remitter before detecting and crediting the capabilities of a software. And it’s easily done, either by claiming missing functionality or simply by a missing button.

But what is it all about? A missing functionality is usually one singular person’s view on an in other respects highly valued enterprise software. Should the sole demand of a single person be the rating measure for an entire software company and its product? Couldn’t the opposite be true and this person goes for just cosmetic (the button) and needless (the functionality) features? Imagine features with a just-in-case-once-a-year option as a quality criticism of a high quality, continuously improved software!

In Jared Spool’s podcast Hagan Rivers calls it „The Get The Features In Mode“, no matter if they are real pain points (for users, not MBAs) or not. Though elimination of pain points has more impact on users than the delivery of putatively missing features as part of a feelgood management:

You should have a good list of your user’s current pain points. What’s aggravating them in the software? Every time you do a release, you ought to knock a couple of those off that list. I worked with a client. We did some field studies. We watched the users using the software. I made that list of pain points…One of them, it was seven clicks to do this one thing that people did a lot…We fixed it so it was one click…When we finally showed the new version to the users, they were more excited about that one little fix than they were about the six other new features that they had also wanted.

Source: Time Traveling with Enterprise Applications by Jared M. Spool

The reclamation of missing functionality should never discountenance any developer (“Gaps? Which gaps?”) but encourage him to touch the more sensitive issue of pain points. And there are many of them.

Mind Change

Given the developer gives in and commences to work on a specific, but in his eyes needless assignment (remember: the 90% of his work), with a – not rarely – fixed fee, and finally finds himself confronted to permanent requests on changes or additional duties. Where will it take him? Into sanitarium, most likely.

At least into an endless loop of programming for unfortunately not endless money. What kind of final quality level would one expect? Executed on a high level of frustration, desperation and internal pressure from his own controller. Don’t even think about it.

The developing company – with every individual involved – has to make sure the remitter makes up his mind once forever to prohibit undesired surprises, on the work side as well as on the reward side. Else you have to employ more lawyers than developers. A binding contract may be a solution to this problem, but not on a humane emotional level which most of the developers consider as important as collecting their wages, believe it or not. Frustration cannot be compensated with money at all.


After all, it seems to be better to avoid additional contracts by avoiding additional specific assignments. Just improve your product regularly according to the real needs and demands of the entire industry. Eliminate pain points, prohibit mind change, and you will most probably identify the language barrier as non-relevant. You’re a developer, not a yes-man. Let your results speak for themselves. That’s a language everyone can understand.


He Who Does Not Move With The Times, Will Be Removed Over Time

The New Year Starts Off Nicely.

He Who Does Not Move With The Times, Will Be Removed Over Time.

Scope is not static, rigid software but a continuously growing collection of improvements – which is also true of its desktop. Having been smarter from the very beginning, its latest release is now even nicer to look at. Starting off sharp at the stroke of midnight 01/01/2016.

As a result of conscious but clever reduction, reduced colours and plainer elements need less computing capacity and simultaneously deliver stunningly modern looks – while functionality remains the same. Isn’t that also nice? And just that easy – as everything else you do with Scope. Have a good time with it.

We wish you a very happy and successful New Year.


A Word About Flights

The First Documented Flight Went Into Egypt.

Whatever you think or hold, whatever your consent or concern – in the verge of christmas, just pause for a moment, take a minute and reflect about one fact: What we call our Christian Western culture would not have emerged to what we value and retain today without a flight.

Merry Christmas Everybody!


Money is never burnt, it just changes hands

Unserious quotes and conclusions cost companies serious money – for nothing.

Shocking interview with Apple's new Macbook

Our discussion may include predictions, estimates or other information that might be considered forward-looking. While these forward-looking statements represent our current judgment on what the future holds, they are subject to risks and uncertainties that could cause actual results to differ materially. You are cautioned not to place undue reliance on these forward-looking statements, which reflect our opinions only as of the date of this presentation.

Source: http://investor.oracle.com/files/events/2010/safe-harbor-080331.pdf

While investors expect and demand serious information regarding financial forecasts according to e.g. the SEC (U.S. Securities and Exchange Commission), customers regularly expect or demand highly speculative estimates based on requirement specifications that are often – unconsciously – incomplete or overstuffed with contingency features which will never be used.

Quotes on this basis cannot be precise or reliable, let alone serious. But many companies regard a true and fair answer to this kind of requirement as unsatisfactory or indicative of a potential vendor’s inflexibility. The opposite is true. A serious supplier will never submit speculative offers based on promises he knows in advance he cannot deliver on. This applies to the three critical scores – cost calculation, timeline targets and desired quality and volume of solutions.

It is a simple breakdown of eventualities. If a serious vendor includes these eventualities in his quotes – clearly stating that final cost will be based on real, measurable effort – he finds his offer regularly disqualified as over-priced and himself as a loser of tenders. While winners, having undercut competitors quotes, score the deal and subsequently introduce post calculations far exceeding original estimates.

Practice has proven that timeline targets – due to unpredictable incidents – tend to be difficult to achieve, there is an obstinately recurring demand to deliver in the shortest period of time, meanwhile, the length of time between first quote and final decision frequently exceeds by a considerable margin the time allowed to reach go-live date.

Accomplishment of satisfactory quality and quantity of solutions is a result of flexible but serious cost estimation and realistic timeline computation. To achieve the desired results, this triad must be harmonized.

One would expect decision-makers to seek optimum results in exchange for reasonably fair pricing (also in the eye of the supplier), but the reality is rather different. Shallow promises go hand in hand with highly speculative and un-serious quotes. These are – time and again – accepted to finally end up in endless or abandoned projects and financial disasters.

One gets the impression decisions are based on beginnings, not ends. A promising start seems to be more important than a successful completion of a project. These unhappy ends or – even worse – never ending stories earn a lot of public attention when projects of national or global importance become the focus of investigative media, but in reality they take place every day compromising the future strategies of countless institutions and companies. Not infrequently, money is spent for nothing, for solutions that won’t work, for projects unfinished. While customers seriously suffer from wasted money with no results, there is always someone who will rub his hands and make a profit. Money is never burnt, it just changes hands.

The solution to the problem is as easily said as done, simply don’t trust in promises and undercutting competitions, but look for transparent disclosure and serious calculation based on realistic quotes. A tender should never be just about money. It is also meant to separate the wheat from the chaff by either by qualitative selection procedures or contractually guaranteed commitments whereby it should be noted that sometimes no commitment is a hard and fast and more serious alternative. With these simple rules in mind, customers will be better off, and so will their company, their targets – and their hard earned money.


8 rules! Scope 8 wants Java 8!

Update now to ensure smooth and secure operations.

8 rules! Scope 8 wants Java 8!

Riege Software International will launch Scope 8.0 in April 2016 which includes numerous fundamental improvements – but a little extra effort is required for customers acquire the security and unlimited benefits of this update.

Please install – preferably near-term – the latest version of Java 8 on all of your Scope client systems.

Why Java 8?

Back in April this year, Oracle ended its free support for Java 7. This means free of charge security updates are no longer available. Thus, Java 8 is the sole version of Java which enables us to warrant pristine and secure operation of our customers’ systems.

Please note: Java 8 does not support Windows XP.

In the unlikely case some customers are still using Windows XP as a platform, we highly recommend update to at least Windows 7 since possibly critical bug-fixes or corrections of defects cannot be executed with Windows XP. Please find additional information on the Java website.

This is all you need to experience the true promise of Scope 8.0 No more, no less. Enjoy.


The only demonstration you should take part in

Schedule your personal Scope demo now!

The only demonstration you should take part in

Demand your right to get a look at the latest Scope. Online or inhouse. It’s really easy: you either schedule an online live demo. No sales talk. No pressure. Just an individual Scope demonstration for you. With expert guidance and instruction. Or our Scope experts will gladly come to your premises and show you live and in person what you always wanted to know about Scope or should know. With all questions answered.

Which way and wherever, except in the streets – you will enjoy a demo designed just for you and your requirements and focus. Whether air, sea, customs, or all of them. Schedule your personal demo now. You’re just a click away.



Happy! From Scope to Birthday.

EMO-TRANS migration from Procars to Scope accomplished on time for 50th anniversary.

Happy! From Scope to Birthday.

What started in 1965 with a 20 lb. air freight shipment grew into a leading forwarding enterprise with a US$400M turnover and more than 800 staff in branches in Europe, America, Asia and Australia.

In 1993, driven by its ongoing growth, EMO-TRANS decided to use Procars, a highly innovative TMS developed by Riege Software International. Procars met the demands of their customers and assured the future of EMO’s international business. In 2013 EMO-TRANS were ready for the next generation TMS and resolved to migrate from Procars to its smart and highly sophisticated successor Scope.

The challenges were great and many: 5 companies with 13 branches had to migrate within a fixed and short time-window, with difficulties occurring as the deadline drew closer. The development of a special program for EMO-TRANS’ consolidation department – one of the largest in the entire business – was complex and complicated with more than one attempt required to deliver a solution fit for EMO-TRANS’ demands and meeting their expectations.

The final result was more than satisfactory, as were several additional projects, such as daily import of rates, a new module for quotes, expansion of the CRM module and interfaces to various partners.

Allied to our own expertise and skills was the outstanding engagement, the precise analysis and the constructive cooperation of EMO-TRANS’ project management that assured the on schedule accomplishment of the migration. Under the direction of Randolph Reichel, EMO professionals Sandra Stuetz (air and customs), Maria Carcanella (IT) and Thorsten Peters (sea) contributed efficiently and deserve all the credit for successful completion the project.

Thus the first branch went live in summer 2014, the last one in spring 2015. Although some issues are still to be clarified and finalized, everyone at EMO-TRANS who works with Scope, from project management to operators doing their daily business, all have declared themselves happy with Scope. Just in time to celebrate the company’s 50th anniversary.

What else can we say but: „Thank you very much everybody for your substantial support and – once again, happy birthday, EMO-TRANS!“


Scope 7.4 – Hands on, hands off

Manual manipulation meets more automation.

Scope 7.4 – Hands on, hands off

Improvements and options for individual alignments by users themselves.



  • Optimized document tab for a better overview


  • Super-House-Shipment now available for import shipments
  • OAG flight schedule with own regions
  • Manually record exceptions in Track & Trace


  • Shipment statistics with costs and income forecast
  • Separate printing of document copies
  • Rate information – overview and manual adjustment

Weighed And Found Wanting

Cheap eAWB platforms are not the perfect fit for small-sized forwarders.

Weighed And Found Wanting

e-freight is a never-ending process, blighting the cargo industry from its inception, with no significant successes to date. No wonder; small-sized forwarders who cannot afford to participate or do not want a complex software solution still create AWBs the old-fashioned way, or they descend into the free platforms provided by carriers. “It’s free!” sounds very attractive but seldom considers the real cost.

And these hidden costs are significant – including wasted time and crippled efficiency caused by disrupted workflows and countless media breaks. Wasted time equals wasted money, how many windows must the user click through for each of the different airlines he is working with? How much of the same data must be keyed in again and again. Anyone who checks their shopping receipt in a supermarket should apply the same diligence in their business and calculate the cost of this needless effort. Figuring the true cost of a “free” solution will probably be more shocking than surprising.

There are also the “simple low-tech” platforms, touted to solve the problems of aggrieved parties. Not “sophisticated” but cheap. Now you may ask yourself what price is actually cheap? Whatever the price charged, is a one-dimensional platform worth any cost at all? Where is the added value for the small-sized forwarder who probably will be gazing at fewer windows but then has to pay for it? Even an average voyeur is better off – who doesn’t pay any money at all.

A cheap solution not only sounds cheap, but raises the question how cheap is cheap? Cheap offers often end up in expensive results when unexpected expenses occur either all of a sudden or are observably implemented within the offer itself. What will the final price be for an eAWB? 50 Cents, One Dollar? Maybe two? Just add up sixty shipments per month and you will easily end up at more than one hundred USD. Is this little or a lot, cheap or not? From a small–sized forwarders point of view this could be a substantial amount of money – just for a couple of dozen AWBs using a small and undersized solution is not sustainable. Why undersized?

A one-task platform will always be undersized. And petty-minded, too. It represents patchwork thinking instead of intelligent integration of patches. By contrast, a complex large solution can appear surprisingly small in its pricing: The price for a Scope Airfreight installation with two users is a little more than three hundred USD – including hosting, RA/KC service, Compliance Check and generation of eAWBs plus status messaging of carriers, all without additional individual work steps required.

For a reasonable and affordable amount of money, Scope provides not only all necessary AWBs but a highly sophisticated fully integrated innovative software application designed by one the most highly regarded developers and service providers in the market. Not “solution light”, but a quality solution made in Germany. A “one(!) window” SaaS solution which cleans and polishes itself: continuous updates guarantee permanent state-of-the-art features and countless improvements - at no extra cost! This is real added value that also can be calculated in real money, which works out to be more than just loose change.

Conclusion: A sole stand-alone AWB platform will always found wanting when weighed, no matter how little its usage will cost. A “solution light” is no solution at all. He who aims for second best will get second best. At Riege you can expect to get the best – Scope. Regardless how big or small a forwarder may be, Scope will never be too big, it will always be great even in its pricing. Just ask some of our – satisfied – small-sized customers. Here are more than just a few..


Holland is European Champion!

Riege Netherlands scores with 12 new customers.

Holland is European Champion! Henk Boorsma, Nardo Bezemer & Martin Bos (more legends)

A reason to cheer: the Dutch branch of Riege Software International reports that so far this year, 12 new customers went live. An accomplishment the Dutch team achieved almost single-handedly. Henk Boorsma, Martin Bos and Nardo Bezemer – the upcoming new Dutch legends – proven by continuous top performance – with substantial support from their Canadian colleague Jeff Zarnett and Riege distribution partner European Customs Consult. Consequently, they claimed victory by scoring 12, competitors nil. The new customers are:

  • Base Logistics
  • Fregat Logistics
  • Fresenius Hemocare
  • HAVENS Graanhandel
  • Heumen Logistics
  • Hollandia Forwarding
  • Moduslink Global Solutions
  • PF Douane
  • Parcel Plane Express
  • Ralo Shipping
  • TecLub
  • Transglobistics


For the future, they all will rely on the unbeatable software solution for forwarders, handling agents and shippers: Scope – Innovation in Logistics, and a highly visible advantage for every user: smarter by intuitive input fields and one entry of data concept. Sharper by appealing desktop and clear architecture. Stronger by convincing performance and measurable results. And that’s more than just sporting aspects. It’s highly attractive. 2 more new customers will go live in October:

  • Hortichain
  • VidaXL



Scope 7.2 – Determining Improvements

10 more top features for more comfort and safety.

Scope 7.2?

Scope is and will be a continuously growing summary of improvements. The new version 7.2 enables users to yet easier search, assign, skip, (de-)activate, change.



  • FCL / LCL Activity Types
  • Skip booking lines with zero-amounts from the invoice
  • Search field for specified container types in tariffs
  • Net rate information: Search option for more than one departure/ destination
  • Public / Private Layouts
  • Combined address field for sales person allocations


  • Default warehouse per branch
  • Deactivate the automatic creation of DTT orders
  • Extension of the “Screening Order”
  • Change Branch invoice

Customs Netherlands

  • GPA Support

Green IT – even a logo can contribute

How SVG files help save power - and much more.

Green IT – even a logo can contribute.

Until recently, logo files for documents in Scope were generally provided in JPG, PNG, GIF or similar formats. These formats have many disadvantages: adaptations and adjustments are tedious and time-consuming, while visual results tend to lack quality.

When processing these kinds of files up to 30 times more storage capacity is required versus more efficient formats. This has the knock-on effect of greater load on the CPU and heavier power consumption. These negatives manifest themselves to the user as slow printing of documents.


In contrast, an SVG file (Scalable Vector Graphics) needs minimum storage and processor capacity, is easily adjustable and always leads to professional visual results. This translates into considerably lower power consumption and significantly faster print time.

Every marketing department or advertising agency can provide SVG files which should be passed on to us. We’ll take care of the rest and say thank you in advance – also on behalf of the environment.


Lacunae of Logistics

IFZ and Riege project greatest Artship Event ever.

Based in Düsseldorf, Germany, the Institut für Zeitgenossenschaft (Institute for Contemporaneity) is an independent, scientific and artistic institution selflessly committed to the detection and evaluation of socially relevant phenomena beyond commonly established social sciences. Thus, the institute’s latest research project is dedicated to The 100 Most important Things.

What is important? And why? Which things are designated to enable life as we do experience it day by day? Which things in life are important, anyway?

Since The 100 Most Important Things have been journalised, they were presented to the public in many different ways: in book-form, as subject of academic lectures and at several exhibitions at renowned institutions of art and culture. But what good does it bring if the most important things are not moved globally? And after all, what if this isn’t done on time and also in an economic as well as ecologically efficient way?

The concept

In close cooperation with Riege Software International, the IFZ will ship The 100 Most Important Things – 100 exhibits, framed, packed and wrapped separately, stored in the fractional lacunae of containers and shipped around the world.

The project

The 100 Most Important Things shall be recognised as the first worldwide travelling logistics exhibition. Though in step one, the exhibits will not be presented to a wider audience. The special effect of this undertaking will be the documentation of this event in terms of films and photographs taken during the entire supply chain. Our target is to make the invisible world of logistics visible to the rest of the world – thus enabling “access” to goods, freight, devices and things in order to provide a new understanding of logistics while creating a hype by inventive context and spectacular public activities.

Cooperation partners: any motivated, engaged company and institution involved in logistic processes.


Get Your Rates Straightforward

Instant Access To Cargo Office Rates From Within Scope

Instant Access To Cargo Office Rates From Within Scope

In the latest release of Scope, Riege Software International and Cargoguide hook up. Cargo Office Air, the air freight rate management system by Cargoguide, is widely used amongst the Riege customers. To allow Scope users to select rates more easily, Riege Software International has integrated a direct access interface to Cargo Office Air. Scope users can now easily access and select the Cargo Office rates from within their air export shipment. The selected rate is copied into Scope as a sticky note on the shipment. That’s air freight straightforward.

See us at transport logistic from May 5-8 in Munich. Cargoguide: B1.400B, Riege: B2.313/414.


A Friend Has Departed

Dieter Alheit * 01.01.1931 † 25.03.2015

Dieter Alheit * 01.01.1931 † 25.03.2015 Dieter & Käthe Alheit; January 2014 in Thailand

On March 25th, Dieter Alheit has left this world forever. A man has departed from life who meant a lot to me through my entire lifetime. He was a friend and patron – and my first customer long before I had founded my own enterprise. By his faith in me and thus enabling the experiences as a programmer for the cargo industry, I felt encouraged to take the step into the right direction. Thank you, Dieter!

Yet Dieter rendered outstanding services to so much and many more. Unremittingly, he was on duty for „his“ company, Union Air Transport, pulling the strings for decades and – by all means – stood strong through all the highs and lows. At a time, when airfreight was considered to be too pricey and therefore negligible, he recognised the signs of the times and took off to catapult this business area up to incredible heights. Subsequently, he became co-founder of the ACD where he not only safeguarded the interests of his company but engaged himself with heart and mind for the entire airfreight industry.

While he was demanding and fair as a customer, he was incredibly loyal and incomparably commendable as a manager. Dieter counted on what later also became the credo of my enterprise: human at the core of it all. Success proved both of us were right.

As consequently as he practised his profession, Dieter lived a private life of his own. At he age of 30, he promised his wife to retire at the age of 60 in order to enjoy and share the fruit of labour for as many years as possible. Since reliability was his first name, he delivered on his promise and spent another 24 wonderful years with his wife Käthe. I am glad, he did, I mourn he passed and share my grief with those who loved and miss him.

I owe Dieter a lot – including to never forget him.


30 Years Of Human At The Heart Of The Mind

Invitation to our 30th anniversary party at transport logistic fair

30 Years Riege Robert Hui (Intercap), Johannes Riege (CEO & Founder), Patrick Ling (Managing Director Asia-Pacific); Hong Kong 1996

Albert Einstein delivered the insight “Time is, what is indicated by your watch”. 30 years may be a large span of time for the thinker but just a wink for the doer. Thus, time spun away – relatively speaking. And yet, we always remained true to ourselves: first man, then machine. That’s why we never worked saying “All’s well that ends well” but true to our motto “Good for all, good for us, for this assures our future”. Well, the future is here – and it arrived fast enough.

30 Years of Riege Software International. 30 years of Innovative Thinking. With human at the heart of the mind we’d like to celebrate this anniversary with you. You’ll find us in the center of Hall B2.313/414.

Look forward to our feast. We’re looking forward to welcoming you.


Way Beyond Compare

Scope Connect Module Outships Average Track & Trace

Scope Connect

Once again, Riege has taken a giant step forward, scaling up collaboration efficiency between freight forwarders, their customers and agents by sharing data and visibility of air freight, sea freight and road shipments online – in real time. With the Scope Connect module, customers of freight forwarders will no longer just track and trace their shipments but manage them as options are many:

Shipment Booking

With the completely redeveloped module, web users can enter bookings directly, whether they are air, sea or road. One time shipments can be booked in 4 simple and clear steps. Repetitive bookings can be generated easily by using templates. Right after its submission, the new booking is visible in Scope for further processing by the freight forwarder.

Document Center

PDF documents generated from Scope such as airwaybill, bill of lading instructions and booking confirmations are visible for the web users in order to provide real time information updates.

Status Information

Detailed status information on each shipment can also be queried by web users. All common statuses are displayed – pickup done, fwb submitted, shipment departed, container booked, container loaded onboard, vessel departed, shipment arrived, proof of delivery. You name it, they’ll get it.

Overview and Monitoring

Web users can monitor the statuses of their bookings and shipments online and export reports directly to Excel – for a complete overview of all of their bookings and shipments.


If third parties next to shippers or consignees are defined, they may also be enabled to enter additional information on shipments. Road transporters may register pickup dates and time or pod-details. Overseas agents may register arrivals or customs clearance status updates – including PDF uploads of customs documentation on shipments.


To avoid undesired confusion or access, all details of what a web user is allowed to do and what he can see are defined by the freight forwarder in Scope. Thus, Scope Connect is as comfortable as controllable. For the benefit of all partners involved.

What else can we say? Time to get real, time to get Scope – since with the real time shipment management by Scope Connect, freight forwarders will also be way beyond compare to competitors.


C2K is the future – and Riege is far ahead

Test Suite Phase 1 - specifications accomplished prior to deadline

Riege Air Freight Brothers

As of February 5th, the test suite for the revised phase 1- specifications was delivered to all IT providers within C2K group while the deadline was officially fixed to March 17th. Riege succeeded to accomplish this test – including implementation – in close cooperation with DB Schenker three weeks prior to deadline. The specifications are valid from April 1st, and incorporate fundamental changes as well as setting a new technological milestone for the members of Cargo 2000.

With this implementation, the internal quality of reports of airlines and forwarders within C2K group plus the accuracy of C2K Key Performance Indicators will improve significantly and also represent another important step towards e-freight. This successful jumping the gun results from intense development work of Cargo 2000 Technical Working Group as well as the trustful collaboration between all participating partners. Consequently, we feel obliged to express our gratitude to all parties involved and would like to assure our furthermore commitment and dedication to the cargo industry by keeping to our promise: To ensure continuous quality along the supply chain as the key aspect of our affords to enable economic growth and success.


Scope 7.0 – faster in, smarter out

From Login via Shortcut to Sharing

Scope 7.0?

The year started off well. And it’s getting even better – with the awesome improvements within Scope 7.0, designated to further simplify and facilitate everyday work.


Scope 7.0 Top Features


  • Login Settings


  • AEB ASSIST4 eInvoice Format
  • Administration of automated e-mail messages
  • Cargo Office Integration
  • Contact person for outgoing invoices


  • Air Freight Import: new transfer order „Terminal pickup“
  • Export shipment entries: Short-cut für „Exceptions from regular export procedures“
  • CargoSmart – B/L Instructions, Bookings and events

A Big Loss

André Kieker * 05/20/1967 † 12/28/2014

André Kieker – Autobahn André Kieker – Air Freight André Kieker – Air Freight - Riege Brothers André Kieker – Sea Freight Bird's-Eye View André Kieker – Warehouse André Kieker – Customs André Kieker – Fab 4 André Kieker – Riege Container


By end of December 2014, we had to bid our last farewell to André Kieker. Passed away at the age of only 47, his heritage is larger than one would assume regarding his young age. With sincere sympathy we wish to thank him for having created an outstanding 3D visual world which had and will have deep impact on our communication and image.

Wherever you are: fly high & godspeed.


Don’t Stop Making Sense

Feature on and against Featuritis in Enterprise Software Design

Christian Riege

If you’d been asked to name the 100 most important things or rather 100 senseless things what would you start with? Right, there are so many more useless than needful things and you would easily be able to list more than 100 of them.

Counting aside, the existence of things you don’t need is true for most facets in life and – sadly enough – to an exceeding extent for enterprise software. We talk about features or rather an overload of aggregations of them. They conquer applications like viruses on computers, infesting them like a severe disease: Featuritis. Unfortunately, there is no antidote or cure, it either hits you or you resist. Some do, as Horace Dediu reports, and you may be surprised who:

We were witnesses to apps which appeared to be designed for users[!] They were not designed for committees that prepare checklists of requirements. We must applaud IBM for having the courage to resist the featuritis which plagues enterprise software design. This resistance requires saying No to those who specify and are thus authorized to purchase software and hardware. IBM has had to essentially say no to those who buy and yes to those who are paid to use. The quality of the experience is evident at first sight. The number of user actions, the number of screens to wade through have been ruthlessly culled. These are concepts and ideas which now permeate app design best practices. Yet they are practices which still elude the spec-driven enterprise software wastelands.

This describes in essence the philosophy upon which Scope is built. When we started the development of Scope in 2006, one of my biggest fears was encountering the dreaded “Second-system effect”. We had a perfectly good working system with ProCars, and it was a very tough decision to question assumptions that had manifested themselves over thirty years.

Yet, we started Scope from a blank slate. We designed Scope first and foremost with its potential users in mind. With resistance to featuritis from the very beginning. Features that were important for just “enterprise sized” customers were dropped — screens were made fix instead of being configurable. Component behavior was standardized across the application. Master data management (e.g. countries, ports, currencies) was removed from the realm of the user into a central responsibility on our side.

We are now in year nine of Scope. Numerous features and functionality have been added since the humble – but nevertheless ardent – beginnings in 2006. But for every feature or improvement request that we receive we still keep asking ourselves: “Is this really necessary?“. “Does it help the user?”. “Is there a better way to do it?”. We continue to say “No” or “Maybe” to a lot of issues. Saying “No” is hard and sometimes leads to controversy. But the rule is – and always will be – it has to make sense. Make doing the easy things easy and the hard things possible. Otherwise it’s not a feature but a plague.

Nevertheless, as a reliable, cooperative partner to our customers we always have an open mind on suggested improvements – Scope literally lives from additional input of users and, after all, is a continuously growing summary of improvements. Therefore we will continue to invest in all necessary resources to deliver real Innovation in Logistics. Not to fulfill the check-marks on an enterprise’s list of features. For it is our pronounced intention to please current as well as future users and contribute to their work-life becoming a bit brighter. Thus we’ll never stop doing things that make sense.



The Power of Love

Merry X-Mas

At the end of the year, let’s not talk about business. Neither future nor past. Let’s talk about what keeps us alive and well to do the things we’re living for – world peace.

But after all, there is no peace without love.

“When the Power Of Love will replace the Love Of Power,
then will our world know the blessings of Peace.”

- William Ewart Gladstone -

Almost unexpectedly, there is a business aspect in this. We’re all connected by the love for logistics. Whether love or hate, peace or war, gladness or madness, it affects our common undertakings not just at Christmas but every day of the year.

Therefore, let’s all stick together and contribute our share to keep this world in peaceful motion. With the power of love.

Listen to the song at thepoweroflove.nl, donate and download.
For the love of peace.


Or enjoy video right here:



Membership in Cargo-XML task force more than matter of duty

The days of Cargo-IMP are numbered. The end-of-life date is still written in the stars, but IATA is eagerly seeking an XML-based solution that will enable an easier, safer and paperless exchange of data between IATA, Cargo 2000, e-freight and other market players.

As we understand our role, we will transform decisions of the committee into outstanding and comprehensive software solutions. Hence we must participate actively in order to have an impact upon resolutions and decisions. As of January 2015, Riege Software International will be acknowledged as an IATA strategic partner in the CXMLTF, the IATA Task Force pushing the implementation of Cargo-XML.

To us, this engagement is more than just a matter of duty. We will not only participate but will represent the interests of our customers and the entire cargo industry. We will show our colours through our abilities; our expertise in Cargo-IMP is as substantial as our XML expertise. For Riege, XML is a long-standing fundamental standard.

Consequently, Scope users do not have to prepare themselves for forthcoming adjustments, they are optimally prepared from the outset. Scope modules generally feature XML-based interfaces to ensure optimized messaging while meeting our long established goal of reduced paper consumption. These achievements and our advanced knowledge qualifies us to lobby within CXMLTF: Riege XXL for Cargo-XML.


High Altitude Performance

Leading Dutch logistician van Donge & De Roo flying with Scope Air Freight

van Donge & de Roo

Based in Rhoon/Rotterdam, van Donge & De Roo (VDR) is a leading provider of forwarding and logistics services in the Netherlands. Deploying profound expertise in not only air freight, sea freight and road but also rail and inland barge transportation, VDR meet all of their customers forwarding requirements. Supported by a worldwide network of handling agents, the company covers the entire scope of the international transport business.

VDR examined and verified the Scope air freight module as a suitable solution for their air freight activities, befitting their own exacting standards. In order to accomplish advanced execution of all ready-for-carriage procedures, they decided to handle air freight shipments, export declarations, ECS procedures and e-AWB with Scope.

We are glad to be on board supporting van Donge & De Roo’s high altitude performance and wish them always speedy arrivals.


Broadening the scopes

Cargo Modules LLC choose Scope for excellence

Cargo Modules LLC

Cargo Modules LLC is a full-service freight forwarding and logistics company that offers one special advantage most others can’t – an unmatched level of personalized service. This is exactly one of the reasons they chose Scope by Riege Software International.

Next to the unique user-friendliness of Scope and its flexibility, enabling tailor-made configuration to customers’ needs, it is the “Excellent local support”, as Werner Staub, Managing Partner, points out and continues, “The sophistication and flexibility of Scope to handle complex supply chain logistics coupled with the un-parralled support offered by Riege makes all the difference in selecting a long term partner and supplier.” For Cargo Modules he chose Scope Ocean Freight and Air Freight both Import and Export module plus Scope Statistics and an interface to the likewise smart QuickBooks accounting software.

Werner further explains, “We’re flexible and creative, able to find fast, innovative ways to arrange shipping of products, especially those with unusual handling and shipping requirements different from shipment to shipment. What may look like mission impossible for the traditional freight forwarding company is business as usual for Cargo Modules. Our customized logistics solutions give a competitive edge to the small- and medium-sized company engaging in international business. We are passionate about outstanding communication with our customer by being contactable 365 days per year and much more.”

To further broaden these outstanding customer values, Cargo Modules chose Scope as the sole solution to handle all of their logistics management and operational needs to meet their future service requirements. We wish them smooth – and excellent – sailing.


How Fast Can You Get?

Streck Transport upbeat after 8 months of Scope at work

Streck Transport

8 months ago, Streck Transport and Riege celebrated the successful implementation of Scope which replaced the longtime deployed Procars logistics software also developed by Riege Software International. Roll-out proceeded exceedingly smoothly, Scope went live, expectations were great.

8 months later, Božo Čičak, CIO of Streck Transport Group, took first stock: “From the very beginning, we were convinced Scope was the best solution for our purposes. Experience shows we were absolutely right. All desired optimization effects occurred, many beyond our expectations. Implementing Scope completely simplified and streamlined our workflow. We have increased cost effectiveness, we serve customers faster than ever, operators are multi-motivated. After all, investing in Scope was an intelligent decision. I would like to express my gratitude to everyone involved in the process. Congratulations! We at Streck Transport are looking forward to our next steps with Riege and Scope.“

What else can we say, except it was great teamwork throughout the entire process cycle. Input as well as co-operation from Streck IT and forwarding departments were substantial and exemplary – and essential for the very fast final result. A sincere “Thank you!“ from our side also.

About Streck Transport:

  • Est. 1946 in Lörrach/Germany
  • 19 subsidiaries in Germany and Switzerland
  • 1200+ staff members
  • 120+ Scope users
  • 220 million € annual turnover
  • Co-founder/member of System Alliance, System Alliance Europe, IATA



One-Stop-Solution for a One-Stop-World

ULS excited about Scope, the comprehensive smart solution enabling complex services

United Logistics Services

United Logistics Services (ULS) is a Dutch-Mexican freight forwarder maintaining offices worldwide. Committed to a one-stop-world logistics concept, ULS were eagerly seeking an innovative, smart business software which supports their claim to provide complex services at a lower cost.

With Scope, ULS handle a wide range of integrated services such as supplier and goods inspections, land, air and sea freight, both LCL and FCL, and most notably tailored-made services for unusual needs, while offering highly competitive rates.

According to Sjef Minke, Director at ULS Mexico, ULS are “… very excited to be using and offering such an innovative and complete tool to our customers. We can adapt and customize it to our needs and it enables us to manage complex supply chains simply, while saving time and being more efficient.”

Sounds like a very convinced “¡Àndale! Mas efficiente, mas económico.“ to us. Enabled by a smart one-stop-solution for a one-stop-world. “¡Sigue así!”

About United Logistics Services

  • Est. 2006
  • HQ Juriquilla, Queretaro Mexico
  • Offices: Mexico (5), Ecuador (1), Asia (8), Europe (4).
  • Employees: 20+ in Mexico
  • Member of the World Cargo Alliance, Certified ISO 9001:2008

What the “e” is going on?

Riege’s Henk Boorsma on e-freight and e-AWB in Cargohub Magazine

Henk Boorsma on e-freight

While engaging not only for customers’ issues but for the entire cargo industry, Riege Software International is an active member in leading associations and alliances of the forwarding business. We show colors in leading market media too.

Henk Boorsma, Managing Director of Riege Software International Benelux, explains the e-freight or rather e-awb status in the Netherlands in his column in Cargohub Magazine.



Gonzo going foremost to Gabon

Scope US AES sends used Mitsubishi Outlander to Africa successfully

Cars Import Export Terminal

A few days ago, implementation of the Scope US AES customs module was finalized for American Export Lines (AEL), an international freight forwarder, NVOCC and IATA/CNS agent, and their initial transmission to US Customs was completed. AEL implemented Scope in June of this year following extensive feasibility studies, customization, testing and training by Riege Software International who has previously undergone and completed rigorous testing and certification to become an official and approved AES service bureau for its customers using Scope.

Upon submitting the Letter of Intent (LOI) to US Customs and Border Protection (CBP), the interface was activated and export declarations were immediately transmitted to US Customs. The AES module performed as expected when initially handling this noteworthy maiden shipment: AEL’s very first entry was the declaration of a second-hand Mitsubishi Outlander going to Libreville, Gabon. After the tremendous effort of implementation, configuration, certifications and connection to US Customs, everyone involved was ready to go – American Export Lines, US Customs and, of course, the second-hand Mitsubishi Outlander. When the lucky new owner takes delivery of their fine used vehicle they will be quite unaware of the immense effort conducted behind the scenes. Nevertheless, the happy Outlander owner is one of many importers benefiting from current and prospective customers of Riege Software International who choose to use Scope for their forwarding.

In the end, it wasn’t gonzo at all. It was smooth sailing, and for AEL this was a consequential next step towards greater efficiency in handling customs export declarations. For us, this was another validation of Riege Software International’s skill, capabilities and dedication to provide forward thinking customized solutions for the freight and cargo handling industry which – in this case – is referred to as the Scope US AES module.

About American Export Lines

  • Est. 1974
  • HQ Los Angeles, California
  • 45+ Employees
  • 20+ Scope Users
  • Member of World Cargo Alliance (WCA), IATA/CNS, Los Angeles Area Chamber of Commerce, California Trucking Association, Air Forwarders Association, Los Angeles Air Cargo Association

Pick your ACE

Get to know what CBP is coming up with

ACE Newsletter

With implementation of the Automated Commercial Environment (ACE), CBP takes a giant step towards simplification of handling processes as well as environmental friendlyness.

To get full insight and a precise understanding of this future single window and the changes and consequences coming with it, join the ACE webinar by Airforwarders Association (AfA) on Thursday, October 23rd, 2.00 p.m. EDT.

Riege Software International proudly announces their sponsorship of this important webinar since it is our goal to not only engage for our customers but the entire cargo industry of the US. Join the webinar, you are cordially invited.



Scope 6.4 – More than New

New Features, more Options

Scope 6.4 – More than New?

Scope is in constant progress. Once again, the major release in the 3rd quarter 2014 provides new features and improvements for even faster, more efficient and more comfortable operations.


Scope 6.4 Top Features


  • Drag & Drop from Scope to Desktop


  • Stand-Alone Booking Overview
  • BUP - ULD Building function
  • GT-NEXUS Interface (Bookings, Shipping instructions & status updates)


  • Consolidated invoice lines
  • Sales representative assignment
  • Automated emailing of Invoices
  • Read-Only Shipment Overview

Customs Netherlands

  • DTV Webservice
  • DTV Request for Calculation

TP Industrial Yarns selects Scope to do Customs clearances themselves

TP Industrial Yarns

TP Industrial Yarns, headquartered in Bleiswijk, has selected Riege Software International’s Scope software to manage the customs clearance processes in its distribution of goods worldwide. TP’s Industrial Yarns contain different technical properties, which makes them suitable for a wide range of purposes ranging from ropes and hoses to geotextiles used in windmills and other clean energy applications. TP Industrial Yarns has obtained its AEO certification and using Scope for its AGS2 and NCTS declarations with the customs authorities in The Netherlands.


Riege Showcases Scope at WCA First Annual Conference 2014 in Hong Kong

Riege Software International is participating for the second time at the 16th WCA First Annual Conference from May 11th to 14th, 2014 in Hong Kong, China.

16th WCA First Annual Conference

Members of WCA make up the world’s most powerful grouping of independent freight forwarders with 5438 offices in more than 759 cities and ports worldwide and together create more logistics power than all other networks combined.

We will showcase the latest developments of Scope, our multi-modal transport management system which also integrates into the WIN platform, a common platform for the logistics industry, designed specifically to facilitate electronic communication of shipment data and documentation.

The integration with WIN produces significant improvements in efficiency and cost-savings for forwarders and agents and provides a perfect platform for E-commerce and paperless transfer of documents. No matter which software the partner is using, by integrating with WIN, Scope creates a seamless connection and data exchange.

Johannes Riege, Founder and CEO of Riege Software International:

We are all very excited to be able to showcase Scope, our innovative transport management system with all attendees. Over the years I have met many freight forwarders who all share the challenge of managing such a complex supply chain process and who look for ways to save time and efficiencies and to continuously improve on what they already do. I enjoy hearing both successes and challenges as the custom requirements continuously change and evolve. Having been involved in the industry for more than 30 years, I believe that Scope provides a uniqueness that can help take things to the next level.

Come and meet us at our booth B2 – we are pleased to welcome you!


Aircargo.nl Select Scope in The Netherlands

Aircargo.nl, with offices in Amsterdam and Aalsmeer, have made the change to Scope Air Freight and Customs modules. They are now using the cloud based system from Riege Software International to manage their shipments. Interfaces have been built to meet the forwarders additional needs, Customs documents created within Scope are loaded on an Aircargo.nl server where they can be viewed and downloaded by customers.

For accounting, Scope provides an interface to Exact Online, the popular software package selected by Aircargo.nl for their finance operations.


About Aircargo.nl:

As an international freight forwarding and logistics company, we are able to offer our customers a wide range of AOG, Offshore, Ship-spares, perishable goods and general cargo, by means of various transport services. With offices in Amsterdam and Aalsmeer, Aircargo.nl is able to help in every possible way, be it urgent or general cargo. Aircargo.nl offers a worldwide service and takes care of all aspects of logistics processes.


TNT Express Benelux Switched to Scope for their Special Services

TNT Express Benelux has switched to Scope of Riege Software International. After just a few short weeks the TNT staff were already processing shipments faster and with more accuracy than they were able to do with their previous system.

Known consignors are easily checked in Scope Air Freight, thereby verifying secure shippers, authorized agents and carriers and the required screening of shipments. The security status of the consignment with the integrated Denied Party lists within Scope are used to check more than 30 U.S. and international address lists. Additionally, making export declarations, sending electronic messages and ECS handling are now integrated into one solution.

TNT Express

About TNT Express:

TNT Express Special Services provides international solutions to complement the TNT Express network with the challenges in supply chain, speed, product features to ensure they are meeting customer expectations.


Visit Us at NCBFAA 2014 in Summerlin, Nevada


Riege Software International is participating in the NCBFAA Annual Conference in Summerlin, Nevada on April 6th through the 9th with 600 of the international trade industry’s top representatives from around the United States. For four days the nation’s leading customs brokers, freight forwarders, NVOCC’s, OTI’s and service providers gather to update themselves on industry developments and to connect with colleagues new and old.

Riege representatives Tim Mitchell, Managing Director of the Americas and Mark Ketcham, Vice President, the Americas, will be available to demonstrate the capabilities of Scope, Riege’s transportation management system.

Scope is the smart software solution that empowers freight forwarders and logistics partners to easily manage and track their entire business cycle – from quotes to delivery – while satisfying regulatory requirements worldwide.

Visit us at booth #214!


Scope Welcomes New Customer Atrax Airfreight Rotterdam

Atrax Airfreight

From their office at Rotterdam The Hague Airport the employees of Atrax Airfreight now work with the transport management system Scope from Riege Software International. After a very quick implementation, they are ready for the future.


See You at AirCargo 2014 in Orlando

AirCargo 2014

Riege Software International is participating in the AirCargo 2014 Conference in Orlando, Florida on March 30th to April 1st. AirCargo is the premier annual trade show and conference for the AEMCA (Air & Expedited Motor Carriers Association), the AfA (Airforwarders Association), the XLA (Express Delivery & Logistics Association), and ACI-NA (Airports Council International - North America) which co-host AirCargo as a service to the industry.

The conference includes a diverse educational program for attendees, outstanding business opportunities for exhibitors and excellent corporate exposure for sponsors. Each year, AirCargo brings together a virtual “who’s who” of the industry within the express delivery, air freight forwarding and expedited motor carrier industries.

Mark Ketcham, Vice President, the Americas for Riege Software International, will be available to discuss the capabilities of Scope, Riege’s transportation management system. Scope is the smart software solution that empowers freight forwarders and logistics partners to easily manage and track their entire business cycle – from quotes to delivery – while satisfying regulatory requirements worldwide.


Meet Riege at the 8th World Cargo Symposium in Los Angeles

Riege Software International is participating in the 8th World Cargo Symposium in Los Angeles, California on March 11th with 1000+ of other cargo decision-makers and experts across the entire air cargo supply chain. The three day conference will provide a great opportunity to hear from industry experts, and most importantly network with our customers and partners to ensure Riege continues to keep its finger on the pulse of the industry. Johannes Riege, CEO and founder of Riege Software International will be attending with Mark Ketcham, Vice President of the America’s based in Southern California.

8th World Cargo Symposium

The World Cargo Symposium compromises a full day plenary on 11 March, two-day tracks and a Closing Plenary on 13 March. The symposium will also host the Cargo Executive Summit (CES) that unites leaders from across the Supply Chain Worldwide to discuss and stimulate initiatives that will drive significant industry benefits.

We are very excited to attend this conference which will bring updates on current industry initiatives and challenges, and we look forward to sharing the latest developments in Scope, our innovative multi-modal transport management system. Over the years we continue to meet and discuss the challenges of managing complex supply chain processes. Riege Software highly value these gatherings which are essential to our goals of bringing improvements and new efficiencies to the Cargo industry.

We hope to see you there!


Akomar - Satisfied User of Scope Sea Freight

Akomar is fully satisfied with the sea freight module of Scope by Riege. It was found that their former package no longer kept pace with the development of basic requirements at Akomar.

Akomar Shipping BV

I’ve known Henk, Martin and Nardo since 1997,” says Arjan about the Riege Netherlands team. “They have so many years of expertise and are totally service oriented, so when I heard they had started Scope in the Netherlands, without a doubt the door was open to them here.

Read the case study.


AEL Partners with Riege Using Scope

Recently expanded into the US market, Scope, Riege’s transport management system is a perfect fit for American Export Lines (AEL), especially with the WIN connection, “Efficiency, productivity, and the ability to adapt to changing customer and agent demands requires a combination of good technology, people, and processes. WIN has proven to be a solution to help improve operational efficiency between agents, and the fact that Scope integrates with WIN is definitely going to benefit us at AEL,” quotes Kasra Ferasat, Marketing Director at AEL. “During the first demo, we were impressed by how simple and straight forward the user interface and processing of shipments was within Scope.”

American Export Lines

American Export Lines (AEL) is an international freight forwarding and logistics company founded in 1974 specializing in Import and Export freight services, including: Ocean, Air, Land and Rail Freight Services for Autos, Machinery, Parts, Electronics, Medical/Medicines, Food Stuff and other General Cargo to and from Africa, Europe, the Middle East, Central and South America, Oceania, Russia and Central Asia. With a network of reliable agents, our own offices and warehouses, an experienced staff and our own warehouses in the East and West coast, AEL offers full-service customized freight solutions to clients worldwide.

AEL is most excited about the efficiency the software brings, including the search options, security options, real time view of operations and access rules for all areas of Scope, “Forward thinking innovative approach to their software.” AEL and Riege look forward to a long partnership, “The people I have dealt with are extremely professional, patient, open-minded, experienced and pleasant to work with. Additionally, the fact that a majority of their team has a Freight Forwarding/Logistics background is a major plus. It’s a software “built by forwarders, for forwarders!” adds Mr. Ferasat.

Johannes Riege, founder of Riege said, “Our customer service, with competitive rates and first-class service, is our first priority. We believe in our clients as partners; their success is our success. Constant attention to them is just part of our daily work. We are very proud of the loyalty of our employees and customers most of whom have been with the company for over 15 years.”


QCS Netherlands Switches to Scope

QCS-Quick Cargo Service, located at Schiphol Airport and the Port of Rotterdam are handling their air and sea freight shipments with Scope, the transport management system from Riege Software International.

Scope has an integrated customs module which allows QCS to also complete customs declarations within the TMS. Accounting operations use Exact Globe Next, and an interface provides a seamless link from Scope to Exact.

QCS-Quick Cargo Service

QCS-Quick Cargo Service was established in 2004 at Schiphol and Rotterdam in 2008, and is a leading European logistics service provider (LSP) offering a wide spectrum of services including a complete range of international freight forwarding services.

With the right combination of infrastructure to provide a dense global network of agents, service and know-how, QCS-Quick Cargo Service generates added value for national and international accounts.

QCS-Quick Cargo Service, your specialist in coordination and optimization of logistics services.


Known Consignor and Regulated Agent, EU database integration with Scope

The latest version of Riege Software’s transport management system Scope, is now connected to the Regulated Agent (RA) and Known Consignor (KC) database of European Union. Previously it was possible to store in Scope the RA and KC status, but this new feature adds online validation of these parties.

New regulated agents or known consignors can be looked up in the RAKC database while processing shipments or customs entries in Scope. The RA or KC number and date of registration are then included in the Scope database automatically.

The user can set a regular interval for Scope to automatically validate RA and KC addresses (e.g. every day at 02:00) and inform users if any changes to these addresses occur.

Scope RA/KC

Scope uses a login provided by the Dutch Royal Military Police (KMAR) which is specific to each user or group of users. This enables the KMAR to show how many times a user has accessed the RAKC database.

Integrated control of established regulated agents and known consignors within the European Community is in accordance with Regulation (EC) No 300/2008 and its implementing regulations.


TLT is live with Scope in Amsterdam, Atlanta and Frankfurt

TLT Silver Tiger Logistics (TLT) with headquarters in Frankfurt (Germany) and subsidiaries in Amsterdam (Netherlands) as well as Atlanta, Georgia (USA) has been live for a couple of weeks with Scope, Riege’s transport management system.

After a short rollout phase, TLT is processing all its air and sea freight shipments using Scope. Accounting is executed via interfaces to third party accounting packages in each country, e.g. Quickbooks in the USA.

TLT Silver Tiger Logistics are an innovative global logistics solutions provider, adaptable to all customer needs, providing highest satisfaction, quality and cost-savings.

TLT Silver Tiger Logistics

About TLT Silver Tiger Logistics:

Headquartered in Frankfurt (GER) and with stations in Amsterdam (NED) and Atlanta (USA) combined with representation in China and India, they are a specialized division of the TLT Group.

The TLT Group takes over manufacturing and logistics processes for the industry (e.g. automotive) and supports them with engineering, consulting, interim management as well as customized products and services.


New Interview: Scope at Cargo Holland

A new interview with Marc Kort of Cargo Holland, a new Scope customer from Netherlands who offers air and sea freight as well as road transport services, has been pubished on our website.

Marc Kort, Managing Director at Cargo Holland

I have known the people behind Riege Netherlands for many years. They introduced Scope to us – a very user-friendly, easy-to-use and self-explanatory Transport Management System (TMS). To a very large extent, Scope met our requirements to serve our customers. With Scope we have all relevant information for any shipment to hand at any time. The system provides transparency of all activities. And we also appreciated the fair price and the quality of the product.

Read the full interview in Dutch, English or German.


iF Communication Design Award 2013

We are very happy to announce that Weissraum Design, our agency for visual communication from Hamburg, has won an iF award for the corporate design of Riege Software International.

iF Communication Design Award 2013

The globally recognized seal of quality for outstanding design is awarded every year in the three disciplines product, communication and packaging. Agencies, design firms and SMEs use the iF design awards as a test for their products.

The iF design awards exist since 1953.

Read the press release…


New Interview: Scope at General Transport

A new interview with Andreas Speiser of General Transport, our pilot customer for Scope Customs Switzerland, has been pubished on our website.

Andreas Speiser, Managing Director at General Transport

Scope features special applications certified by the Swiss Federal Customs Administration. What’s more, all employees can access complete dossiers, including business data, copies of invoices and freight documents. Suppliers and customers are likewise connected. As an example, CASS data is fed into Scope directly for central calculation of airline freight costs, booked against provisions for liabilities and charges, and charged on to our customers accordingly.

Read the full interview in Englisch or German.


New Interview: Scope at ths aircargo services

A new interview with Rüdiger Suhrke of ths aircargo services from Hamburg, our pilot customer for Scope® On-Hand, has been pubished on our website.

Rüdiger Suhrke, Managing Director at ths aircargo services

Scope makes our processes significantly easier. For example, it maps the entire audit trail that we as a regulated authorised agent must create for each shipment. No other system can do that to my knowledge. Scope also automatically checks the relevant EU database of the officially approved air freight forwarders and regulated agents, and checks the blacklist.

We are now exclusively using a stringent system that covers all the processes. Scope is mostly self-explanatory and intuitive to use, and this has greatly reduced our training requirements. All processing and handling steps now run a lot faster, the error rate is lower, and we can save considerably on costs.

We thank Mr Suhrke for the positive feedback and look forward to continuing our successful partnership.

The interview is avaiable in Englisch and German.


Johannes Riege about e-freight at IATA Aviation Day in Frankfurt

Johannes Riege, President and Founder of Riege Software International was on stage at the IATA Aviation Day Europe in Frankfurt to talk about his view on the topic “e-freight”.

Date: Wednesday, 30 May 2012
Event: IATA Aviation Day Europe
Place: Maritim Hotel Frankfurt Messe
Speaker: Johannes Riege

Download PDF Version

e-freight is all but etix

People often wonder why electronic ticketing works in the field of passenger air trans- ports but its cargo counterpart e-freight is still in its infancies. So the sober question to be raised is: Why does our industry not simply transfer the proven, tested, and commonly accepted etix tool into the global cargo world?

The answer is easily to be found when asking ourselves where etix would stand today, if a passenger would have to declare which different items his luggage contains, if he has got a dangerous goods declaration for his deodorant he’s carrying with him, etc. If these formalities would be required from each traveler etix would most likely still be in its preliminary phase.

The easy thing in electronic ticketing is that only two interacting agents are involved – the passenger and the airline. As far as data requirements are concerned only airline, flight details, payment specifics, and passenger data are needed to purchase a ticket and take off on board an aircraft.

In comparison our air freight business is much diverse: the processes are highly complex, the number of participants is by far greater, and the authorities – especially customs – are acting according to their state’s own rules and regulations.

So in short: e-freight cannot be compared with etix!


IATA has first taken up the e-freight issue at the World Cargo Symposium (WCS) in 2007 in Mexico City. There WCS presented e-freight as valuable contribution for Simplifying the Business (Stb). Ever since this Mexico gathering the e-freight topic stood on the agenda of each of the subsequent annual meetings organized by the WCS. To push this task forward IATA has worked with many regulatory authorities, especially customs administrations. Today’s result is that on a number of international trade lanes there is no more need for paper documents since customs authorities not only collaborate but are meanwhile part of the e-freight process.

Further achievements are in brief:

  • The e-AWB is approved by the IATA Cargo Services Conference (CSC) and now serves as a contract between the forwarder and the airline rather than the previously used paper-AWB.
  • The Cargo Data Interchange Task Force (CTITF) defines the XML-standards of documents.
  • The e-freight Operating Procedures (e-Fop) describe the processes.
  • IATA has made e-freight a task for the regions, by organizing joint meetings with forwarders, airline representatives and other parties involved in air freight on a local basis, as the Frankfurt-held conference 30 May 2012 proves, to name only one such event.
  • In the U.S. e-freight stands always on top of the agenda at the annual CNS conferences.

This illustrates the many efforts IATA has put and keeps on putting in e-freight. The promoting of this important and innovative tool by IATA I consider being of utmost relevance for our industry.

Current results

According to IATA’s May 2012 figures e-freight has gone live in 42 countries, at 429 airports, and 46 airlines as well as 2057 freight forwarders participate. That looks pretty impressive. So the question has to be raised how IATA achieved those figures?

The answer is rather simple - because only e-AWBs are counted in the IATA statistics (in conjunction with pdf-documents). The e-AWB scheme can be compared with etix® in passenger traffic. The sad conclusion reads: We are still very much in the infancy of e-freight, despite all efforts by IATA, industry participants and customs authorities.

So to me the core message must be that real benefits for the air cargo industry are only achieved, if all partners exchange data instead of documents.

Symmetric vs. asymmetric approach

Basically, there are two approaches of managing e-freight processes: the symmetric and the asymmetric solution. What do these models consist of and where do they differ?

To put it simple: the symmetric model treats all participants within a given supply chain from A to Z as being equal partners. Each of them – from a shipment‘s origin to it‘s final destination – act as equal peers. This is the currently deployed model: everybody, whether the shipper, trucker, forwarder, ground handling agent, customs agencies, consignee and last but not least the airlinee are deploying e-freight in the scope of their own possibilities and economic goals for the greater good. The result of this collective effort of equals is the successful paperless shipment – hopefully!

However, there is a trap: everybody relies on everybody else and all participants are responsible only for their own part of the transport chain. But no one takes control of and responsibility for the entire process. Nobody is sitting in the driver’s seat being formally in charge of managing the electronic flow of documents.

In contrast, the „asymmetric“ or „hierarchical“ version advocates a clear solution for directing, coordinating, orchestrating and controlling the processes. Looking at the various participants mentioned before and considering today’s situation, the party for steering the processes successfully should be the forwarding agent.

Why him and not the shipper or consignee?

Given today’s circumstances, the forwarder acts as the central „interface“ within the entire supply chain. It is the forwarder’s duty to organize the pickup, to make sure the cargo is properly declared as demanded by the authorities. He’s responsible for booking the airline’s transport capacity, he makes sure the shipments are delivered to the ground handler in a timely manner for ensuring that the shipment is flown as previously booked. In addition it is the forwarder’s duty to make sure that the import process is done correctly and that the goods arrive in time and on budget at the final destination.

The important prerequisite for getting the asymmetric approach off the ground is that the shipper must provide the forwarder with the relevant data concerning his particular shipment: the nature of goods, the weight, the price, whether there are Dangerous Goods and what they consist of - and so on. Only when being equipped with these specifics the agent can direct, coordinate and orchestrate the transport. Only than he is enabled to manage the entire process and data exchange according to paperless e-freight requirements.

If shippers do not pro-actively provide these data sets to their agents e-freight will still be implemented in some ways or others. But it will stay a piecemeal process with little or no coordination.


This has to be stressed once again: we need the data, not the documents. Only then transports can be speeded up and costs be reduced. Ideally we need the integration of all processes by directly linking the systems involved.

Instead, what we don‘t need is another „next portal“ where participants more or less manually up- and download the data. The key to success is a direct link between systems and processes. IATA has worked hard over the past years to make this linkage possible by defining a common set of messages. Given this everybody should now work hard to implement these messages and realize the links between the different systems.

Advantages for all participating parties

The advantages are widely known, for example the reduction of errors, the speeding-up of processes and the subsequent savings in time and costs. This last mentioned point is convincingly illustrated in a study presented 2011 by the Civil Aviation of Singapore (CAAS). According to their analysis for compiling one manually processed House Air Waybill (HAWB) enterprises have to pay USD 2.70 per employee. In case of e-freight these costs are reduced to USD 1.60 per head, saving the firm USD 1.10. Which might not sound very impressive is in fact a lot of money at the end of the day, given the fact that the Singaporean study assumes an hourly wage of USD 8.00 per employee. In Europe or the U.S. no forwarding agent would be willing to work for this salary, I assume. Hence, the savings would even be more substantial.

Interesting is another comparison mentioned in the CAAS paper. According to the authors a staff member processes 24 HAWBs in average per day when exercising traditional paperwork documentation. In contrast, the same employee is able to process 41 HAWBs each day if facilitating e-freight. This is a remarkable increase of productivity and a clear proof of the many benefits e-freight is able to deliver when utilized by the industry.


The above mentioned example well illustrates one of the many benefits e-freight can deliver, in this case a remarkable increase of productivity for the cargo industry without loading more work on the employee’s shoulders.

As previously stressed e-freight reduces costs and increases the product quality. Therefore, it is one of the rare approaches in air freight that leads to innovating the business. Traditionally and unfortunately, this industry does not belong to the most progressive businesses despite the immense value it delivers day by day to the world economy by enabling the rapid flow of goods across the continents.

So, in theory e-freight works. But it requires a common effort. Everybody has to participate.

It’s like in soccer. Take my team, Borussia Dortmund, for example, this year’s German champion and national cup winner. Their basic philosophy is that the individual player is important, but it takes a strong and unified team to be successful. This simple conviction goes for e-freight as well. Required is a common effort with each player of the supply chain needed to participate actively.

What we need is an ‘e-freight community’ to achieve a broad and lasting success.

by Johannes Riege



New Case Study: alpha trans and Riege: Co-operating Successfully!

A new case study has been published:

alpha trans

Munich air and ocean freight specialist, alpha trans, and Riege Software International have been cooperating closely for many years. alpha trans has been using Procars, precursor to the transport management system Scope® since 1995. Suggestions made during the pilot phase were included in the new software. The deployment of Scope led to considerable savings and played a major role in the smooth certification of alpha trans as an AEO-F.

The case study is available in English, Dutch and German.


New Press Release: Riege Simplifies Cloud Computing With New WebSocket Protocol

A new press release has been published:

With the current version 4.0 of Scope®, Riege Software International has once again simplified cloud computing for its customers. The newly-developed transport management system for air and ocean freight management and customs applications now supports the WebSocket protocol.

The HTTP (Hypertext Transfer Protocol)-based network protocol was introduced in December 2011 as an open standard to create continuous, bidirectional links between web applications such as Scope and WebSocket or application servers. Riege Software International’s Scope solution is the first of a new generation of applications that operate using this new standard.

The press release is available in English, Dutch and German.


New Press Release: Riege Showcases Software Solutions at the CNS Partnership Conference 2012

A new press release has been published:

The 22nd CNS Partnership Conference will take place from 6 to 8 May 2012 in Miami, USA. Riege Software International, an experienced supplier of comprehensive software solutions for air and sea freight management as well as customs, will be a sponsor of the event and present a stand showcasing their technology. The CNS Partnership Conference is seen as the most important annual event for the air freight industry in the USA. Every year about 500 top-level representatives from airlines, freight forwarders, shippers and service providers from the USA and worldwide take part.

The press release is available in English and German.


New Press Release: Riege Supports Implementation of Cargo 2000 at Iberia Cargo

A new press release has been published:

Riege Software International and the Spanish airline Iberia have set up transmission of shipment data as part of the IATA Cargo 2000 initiative. The airline selected DB Schenker and Riege as its pilot partners for the certification process. Both companies are already Cargo 2000-certified and active members of the Cargo 2000 initiative. In January 2012 Iberia Cargo announced that it has earned the Cargo 2000 certification.

The press release is available in English, Dutch and German.


New Press Release: New Riege Customers at the Turn of The Year

A new press release has been published:

Several forwarders have migrated to Riege Software’s new Scope® transport management system for all their forwarding operations at the start of 2012. Scope was developed by Riege in anticipation of rapidly changing market requirements. Since its launch, there has been strong demand for the advanced system, which is characterized by fast, efficient and multi-functional usage together with ultra-modern and user-friendly software architecture.

The press release is available in English, Dutch and German.


New Case Study: Pan Asia Logistics Rolls Out Scope in All Asian Branches

A new case study has been published:

Pan Asia Logistics

Pan Asia Logistics, a preferred air and ocean freight forwarder and logistics partner for many top brands in the East Asian market, has rolled-out Riege Software International’s new transport management system “Scope”. The product was implemented in 40 offices during 2011, with the new head office in Singapore to follow in spring 2012. Pan Asia Logistics uses Scope to enhance its services and integration with its customers. Scope also simplifies internal processes and reduces costs.

The case study is available in English, Dutch and German.


New Interview: Scope at 2 Achieve

A new interview has been published:

Michael Konijnenberg, Owner at 2 Achieve

Michael Konijnenberg and Odaccar Blokker founded 2 Achieve in 2010. Both benefit from years of experience and a global network in air freight forwarding and logistics. Speed and reliability are the keywords that make 2 Achieve as the first Scope customer in the Netherlands different from most others. 2 Achieve Customs Solutions and 2 Achieve Couriers are the main projects that will have the highest attention in 2012.

The interview is available in English, Dutch and German.


New Press Release: Riege Opens Data Center in Hong Kong

A new press release has been published:

With the opening of a new data center in Hong Kong in November 2011 Riege Software International has now created a rapid and secure cloud solution for its Asian region clients. The new hosting center, in Hong Kong’s Kwai Chung district, expands the software company’s existing IT infrastructure currently located in Frankfurt and head office in Meerbusch. Among the first users of the new center is a long-standing client, Pan Asia Logistics.

The press release is available in English, Dutch and German.


New Case Study: Scope Provides High Data Quality and Reduces Globaltrans Employee Workload

A new case study has been published:


German freight forwarder Globaltrans aims to expand its business with high-quality services and pro-active customer focus. The Düsseldorf-based medium-sized company will rely on support from Scope, the efficient and multifunctional software from Riege, which enables users to make rapid market decisions and relieves staff of routine tasks. The company aims to grow into one of Germany’s top 20 air and ocean freight forwarders within the next 5-6 years.

The case study is available in English, Dutch and German.


New Press Release: IATA e-freight Maximises Data Quality

A new press release has been published:

The e-freight initiative of IATA aims to introduce paperless air freight transport on all relevant routes by 2015. A major challenge is the electronic transmission of accompanying data and documents between all institutions and service providers involved in the transport chain. Scope, the transport management system from Riege, is ideally designed for this task. This has been confirmed with the introduction of e-freight between Düsseldorf-based forwarder Globaltrans and the airlines defined in the start phase.

This press release is available in English, Dutch and German.